business development representative resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies.
Skills
Strategic Account Development and Management
Tactful Communication
Lead Generation and Conversion
B2B Sales
Technology Sales
Marketing
Negotiation
Data Analysis
Data Management
Experience
Business Development Representative, 07/2021 to 12/2022 72 Point – San Diego, CA,
Remote BDR responsible for developing and maintaining client relationships within the web
development, software integration, and eCommerce industries
Responsible for generating introductory meetings with prospective clients, running needs analysis
calls, assisting in product demonstrations, and facilitating project agreement negotiations
Leverage knowledge of back-end office systems to qualify prospects, overcome objections, and provide
a solution-based selling approach to potential clients
Utilize tools such as ZoomInfo, LinkedIn Sales Navigator, and Leadfeeder to research, qualify, and
compile targeted lead lists
Consistently exceed daily outreach KPI goals via phone, email and LinkedIn
Regularly communicate with Directors, VP's, and C-level clients
Engage with long-term prospects through value-adding drip campaigns
Accurately maintain records on interactions with contacts and deal status using HubSpot CRM
Providing Executive Management team with concise updates on sales pipeline activity
Inside Sales Consultant, 05/2019 to 09/2020 Adp – Long Beach, CA,
Manage over 1,000 accounts while maintaining existing business relationships as well as procure
new, long lasting business relationships within the assigned region through effective communication and
reliable, accurate information regarding ADESA inventory
Locating relevant, well-moving inventory based on client needs within specified parameters including
year, make, model, and condition
Consistently meeting or exceeding monthly sales projections based on year over year market growth
Communicate effectively to collaborate with the regional outside team to promote upcoming events,
new products, as well as arrange on-site meetings and follow-up
Communicate effectively with the inside sales team with the goal of increasing overall off-lease sales
and auction attendance
Provide online training, assistance and troubleshooting for new and existing customers with all changes
to online, physical and livestream auction procedures and information
Consistently meet or exceed daily KPI metrics via voice, text and email contact options
Provide a management team with reliable, timely feedback reports including trends with market
changes and/or needs based on customer interactions
Program Manager, 03/2016 to 02/2019 Mcafee Corp. – Columbia, SC,
Corporate Transfer from Omaha facility to help launch Phoenix facility from ground up
Center SME for national satellite radio client
Attend weekly meetings and call calibrations sessions
with clients and communicate with pertinent enterprise personnel
Manage up to 1800+ calling hours
making up over 69% of overall center hours while managing up to 5 supervisory and 60+ contact center
representatives
Manage workforce staffing, monitor calls for quality control, calibrate with agents and staff to evaluate
and assess progress and provide continued education
Ensure efficient task management and metric
analysis to create and implement improvement plans to meet/exceed performance goals
Conduct Initial and approval interviews following selection criteria based on growth, client and
corporate requirements
Responsible to facilitate residual training classes for agents and administer Center’s Mentor
Certification program
Weekly and quarterly evaluations of assigned staff
On-site POC for the Corporate IT Support Services for the Phoenix Center
Team Leader, 07/2013 to 03/2016 Bruker Corporation – Houston, TX,
Responsible to manage a team of up to 20 agents for national publication and entertainment program
offering in-trial sales, and member-services programs
Meeting and exceeding all quality and performance standards for the team
Completed Management Development Program
Attend weekly leadership and development meetings
Assist recruiting team with initial screening process
Quality Assurance/Mentor Agent, 10/2011 to 07/2013 DialAmerica – City, STATE,
Monitored recorded and spot-monitored calls per client, state and federal regulations
Attend client and corporate account team calibration calls
Adhered to all office policies including attendance and quality control
Meeting and exceeding all quality and performance metrics
Created a positive, high-performing, quality-orientated shift environment through effective leadership,
monitoring, and coaching.
Education and Training
High School Diploma: General Studies, Expected in 05/2008 to Omaha North Magnet High School - Omaha, NE GPA:
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