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Account Manager/Housekeeping Manager Resume Example

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ACCOUNT MANAGER/HOUSEKEEPING MANAGER
Career Focus
June 10, 2015 Dear Hiring Manager, I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer 15+ years of cross-functional experience in Operations Management, High-Volume Sales/ Team Building / Training, Policy / Procedure Development, / Planning, and am well-versed in all facets of Profit / Loss Responsibility, Project / Program Development, Inventory / Supplies Control, and Customer / Business Relations, among other areas. To complement my background, I have a Master of Business Administration (Applied Management Emphasis) from Indiana Wesleyan University. I also hold a Bachelor of Science in Human Resources and Business Management from Franklin University and an Associate of Science in Early Childhood Education from Roxbury Community College. Most recently, as an executive housekeeping manager at the Staybridge Suites Hotel in Bloomington MN, I implemented and maintains policies and procedures for the housekeeping department including new projects, cleanliness, and outstanding customer's services with one of the highest points of cleanliness. And also, I worked as a Coordinator for Nationwide Children's Hospital Gift Shop, I strategically steered the development, support, and operations of high-volume hospital gift shops for a 423-bed, nationally ranked primary pediatric hospital with 18,455+ admissions, 950+ medical staff, and 6,800+ total employees. Within this role, I conducted profit-oriented reviews and selection of gift shop products and merchandise, along with maximizing business growth by organizing and facilitating sales and promotions and multiple special events. During this time, I established a new pricing strategy based on cost and market considerations and improved marketing efficiency by introducing innovative email flyer distribution in coordination with current traditional methods of reaching customers. As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights. You will find me to be a results-focused professional who can contribute a track record of conceptualizing and implementing forward-thinking strategies to improve bottom-line performance while defining key business priorities and meeting targeted goals. In addition, I can recruit, train, and manage customer-oriented teams within fast-paced, high-pressure environments while streamlining business processes to increase productivity, efficiency, and quality of services. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. I look forward to hearing from you, and thank you in advance for your consideration. Performance-focused leader specializing in driving business growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong company image with superior quality eager to offer progressive experience toward maximizing an employer's bottom-line results. Profile of Qualifications High-Volume Sales/Order Supplies Policy / Procedure Development Accounting Operations Management Team Building / Training Processes Inventory / Supplies Control Customer / Business Relations Integral leader who offers proven experience in large-scale business optimization, including designing, developing, and implementing forward-thinking projects, programs, and processes to achieve continued key growth and profitability. Top performer who makes decisions to reflect positively on operations efficiency and customer satisfaction, along with facilitating quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty. Ambitious self-starter who excels at analyzing customer needs, identifying lucrative sales opportunities, defining strategies for capturing New business and developing an existing client base, and attaining solid leveraging in competitive markets.
Summary of Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook) * Internet Applications
Accomplishments
Contributed to company's Stay Bridge star customer satisfaction rating through exceptional guest service.
Professional Experience
Account Manager/Housekeeping Manager, 01/2014Aimbridge Hospitality - Kenner , LA
  • Established new pricing strategy based on cost and market considerations and improved marketing efficiency by introducing innovative email flyer distribution in coordination with current traditional methods of reaching customers.
  • Significantly improved customer service levels by implementing a forward-thinking store-wide secret shopping program.
  • Spearheaded the implementation of team building and conflict management activities to improve overall staff morale, including conceptualizing, developing, and initiating various motivational and incentive programs (e.g.
  • trivia, pop quizzes).
  • Develops, writes and schedules employees' work flows.
  • Prepare payroll and budgets.
  • Insures that sanitation and safety standards are maintained, above levels that are acceptable, according to State and Federal regulations.
  • Purchase supplies according to the budgetary guidelines established by Healthcare Services Group, Inc.
  • Maintains all cost records established by Healthcare Services Group, Inc.
  • and/or the Healthcare Facility administration.
  • Interviews, hires and orients new employees.
  • Act as the liaison between the facility and Healthcare Services Group, Inc.
  • Manage the laundry services.
Executive Housekeeper, 01/2011 to CurrentPpg Industries, Inc. - La Habra , CA
  • Direct and control housekeeping operations Inspect assigned areas to ensure standards are met for the hotel.
  • Order supplies for the hotel housekeeping department Establish and implement operating procedures and standards for the hotel.
  • Plan and coordinate the activities of the staff I also apply my human resource management skills, such as hiring, training, scheduling and evaluating performance.
  • Manages the financial tasks, such as setting and adhering the housekeeping budget.
Coordinator, 01/1999 to 01/2011Sonic Drive-In - El Dorado , KS
  • Strategically steered the coordination, support, and operations of high-volume hospital gift shops for a 423-bed, nationally ranked primary pediatric hospital with 18,455+ admissions, 950+ medical staff, and 6,800+ total employees.
  • Built and sustained productive operations by recruiting, training, mentoring, and managing customer-focused retail staff.
  • Drove bottom-line results by conducting profit-oriented reviews and selection of gift shop products and merchandise, along with maximizing business growth by organizing and facilitating sales and promotions and multiple special events.
  • Contributed strong communication skills toward promptly resolving customer issues to provide exemplary retail services.
  • Cost-effectively ordered merchandise and inventory, and maintained accurate transaction records and vendor invoices.
First Assistant Manager, 01/1997 to 01/1999McDonald's Corporation - City , STATE
  • Utilized broad scope of industry knowledge and dynamic business acumen to direct $1.7 million in restaurant operations, including recruiting, training, and managing teams; overseeing store openings and closings; and handling store finances.
  • Expertly maintained required levels of shift cost controls related to restaurant cash handling, labor, food products, energy consumption, and paper supplies which was instrumental in guaranteeing seamless and productive operations at all times.
  • Fostered cooperative teams of up to 15 while empowering associates to consistently uphold superior customer service levels.
Education
Master of Business Administration:Applied ManagementIndiana Wesleyan UniversityApplied Management
Bachelor of Science:Human Resources & Business ManagementFranklin UniversityHuman Resources & Business Management
Associate of Science:Early Childhood EducationRoxbury Community CollegeEarly Childhood Education
Skills
budgets, cash handling, strong communication skills, conflict management, customer service, email, special events, financial, hiring, human resource management, Inspect, Internet Applications, inventory, laundry, team building, managing, marketing, market, mentoring, Excel, Microsoft Office, Outlook, PowerPoint, Word, organizing, payroll, pricing strategy, profit, recruiting, restaurant operations, retail, safety, sales, scheduling, Health Care Tele tracking system,
Global Solutions, Hard-worker, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Leader, Leadership, Market Analysis, Market Growth, Marketing, Matrix Management, MBA, Motivation, Multimillion-dollar P&L Management, Multi-unit Operation Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Sales and Marketing, Sales Analysis, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow Planning, Account Management, Administrative Skills, Analytical Skills, Bilingual, Branding, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations

Definition

An overview that sums up 3 - 5 of your most important strengths, skills and accomplishments.

Tips

  • Come back to this section later. Your summary might be easier to write after you've written the rest of your resume or CV.
  • Consider this your introduction. Identify the main idea you want to communicate and say it here.
  • If you decide to use an objective statement, make sure it focuses on what you can offer an employer, not on what you want.
  • Keep it short and sweet. You can provide supporting detail later.
  • Tailor this section to match the job description. It's your chance to show you're the perfect fit.
  • The first section in your resume or CV. This can be a short paragraph OR a headline with 3 descriptions (see examples).

Definition

The Accomplishments section is optional. Only include this section, if you can provide quantifiable examples of going above and beyond your job description or expectations.

Tips

  • If you can't think of any note-worthy achievements to highlight, remove this section and let your Experience section speak for itself.
  • Use measurable details. Facts and figures do the work of selling not telling.
  • Give enough background (but not too much) so that hiring managers can understand the context of your accomplishments.
  • If you can't quantify the results of your actions, it probably belongs in the Experience section rather than the Accomplishments section.
  • If you have several accomplishments, consider grouping them under skill headings that are most relevant for your target job. (see examples).
  • Use bullets beneath each skill heading to describe accomplishments.
  • The best format for this section is a simple bulleted list or bullets under skill headings.
  • Describe results rather than job duties. Communicate what you achieved rather than what actions you took.
  • Don't include employer name, job title or dates since you'll provide these details later.

Definition

Professional, civic or personal organizations that you are a member of, usually industry- or job-related.

Tips

  • Do not list any affiliations, such as a political affiliation, that are not job-related and could be considered controversial.
  • Participation in professional and personal affiliations shows that you are involved -- and keep current -- with your industry. It can also demonstrate other important skills and attributes. Spell these out, if relevant.
  • Show how job-related affiliations and personal affiliations have given you skills and attributes which are essential requirements for your target job.
  • Spell out organization's full name and follow with the acronym in parentheses (if there is one).
  • You can include affiliations which are no longer active. Just include dates so as not to be misleading.
  • List names of the organizations with which you are affiliated. Or expand to include months/years of membership, titles held, committees served on, awards won.

Definition

Any technical skills, including but not limited to computer skills.

Tips

  • Highlight skills most relevant for a particular job.
  • List skills separately or group together, but keep in mind the table formatting. There is a character limit of 50 characters for the skills field.
  • Provide the right mix for your desired job. Include both hard and soft, technical and non-technical, professional and personal attributes.
  • Pull relevant skills from job description requirements.
  • Shown as a bulleted list of skills or as a table organized by categories of skills. You may choose to provide details such as your level of expertise, number of years used and last used.
  • You can choose to list all of your technical skills together or divide them into different categories.
  • You may include descriptions for skill level, such as intermediate or advanced, or number of years experience with a particular skill.


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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

64Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Indiana Wesleyan University
  • Franklin University
  • Roxbury Community College

Job Titles Held:

  • Account Manager/Housekeeping Manager
  • Executive Housekeeper
  • Coordinator
  • First Assistant Manager

Degrees

  • Master of Business Administration : Applied Management
    Bachelor of Science : Human Resources & Business Management
    Associate of Science : Early Childhood Education

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