ymca staff membership sales representative resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Detail-oriented individual with background in retail and related positions. Commended for consistently going extra mile to promote customer satisfaction and meet goals. Skilled in merchandise organization, product recommendation, loss prevention, & able to adapt to any role. Lastly I have communication and hands on experience working with all age groups.
Skills
- Check in and checkout procedures
- Campsite cleanup
- Behavioral assessment
- Accurate recordkeeping
- Positive relationships
- Activity coordination
- Event planning
- Data management
- Teambuilding
- Problem resolution
- Active listening
- First Aid/CPR
- Communication
- Sales Closing
- Customer Needs Assessment
- Inside and Outside Sales
- Product Merchandising
- Lead Generation
- People Skills
- Critical Thinking
Education and Training
Long Beach City College Long Beach, CA Expected in 06/2023 ā ā Associate of Science : Sociology - :
Experience
Ymca Of Greater Long Beach - Mobile Expert
City, STATE, 06/2021 - 09/2022
City, STATE, 06/2021 - 09/2022
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Used cross-selling methods to encourage customers to purchase accessories and warranties.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
Costco - YMCA Staff /Membership Sales Representative
City, STATE, 03/2021 - 08/2022
City, STATE, 03/2021 - 08/2022
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction delays to prevent costly and avoidable delays.
- Achieved clean driving record for 8 years with no points, moving violations or preventable accidents.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Improved camper experience with list of flash-fun ideas.
- Tracked attendance, checking off present individuals.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
- Converted leads into prospects and booked appointments to achieve sales quota.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Kohl's - Costco Sales /Customer Service Representative
City, STATE, 10/2021 - 02/2022
City, STATE, 10/2021 - 02/2022
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Maintained clean and clutter-free front-end area.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Operated register for cash, check and credit card transactions
- Packaged, transported and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Promoted brand and marketing campaigns to create interest with customer.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Educated customers on product features and technical details to highlight benefits.
- Generated quotes, processed payments and documented customer communications.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Called potential customers to assess business needs and present value propositions.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Splitsville Luxury Lanes - Kohlās Retail Associate /Sales Associate
City, STATE, 09/2020 - 01/2021
City, STATE, 09/2020 - 01/2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Expedited newly received merchandise to sales floor.
- Followed loss prevention strategies, minimizing theft.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Company Name - Restaurant Busser /Security Guard
City, State, 08/2019 - 09/2020
City, State, 08/2019 - 09/2020
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Swept, mopped and removed debris from dining room floors.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Transported filled bus tubs to kitchen dishwashing area.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Long Beach City College
Job Titles Held:
- Mobile Expert
- YMCA Staff /Membership Sales Representative
- Costco Sales /Customer Service Representative
- Kohlās Retail Associate /Sales Associate
- Restaurant Busser /Security Guard
Degrees
- Associate of Science
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()