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universal sales agent resume example with 12 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Highlights
  • Extensive knowledge of ICD-9 and CPT-4 codes
  • Hands-on experience with EMR, EDI and ERA posting
  • Customer service expert
  • Strong organizational skills
  • Sharp problem solver
  • Opening/closing procedures
  • Creative problem solving
  • Visual merchandising proficiency
  • Inventory control familiarity
  • Store maintenance ability
  • Seasoned in conflict resolution
  • Active listening skills

Experience
04/2014 to 08/2015 Universal Sales Agent Centerfield | Los Angeles, CA,
  • Processes error free orders utilizing proper verification techniques in order to build customer confidence and loyalty.
  • Cross trained in sales, customer service, and outbound calling and responsible for handling all elements of contact including, order processing, product complaints, inquiries, composition, printing processing and billing disputes.
  • Promotes retention and increases order value through assumptive sales and service by applying directional selling techniques.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
04/2013 to 02/2014 Sales Support Representative Siteone Landscape Supply, Inc. | Naples, FL,
  • Responsible for ensuring a positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence of store merchandising standards, and the safety and security requirements in the store.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Effectively communicated and coordinated execution of the planogram with store management.
06/2008 to 08/2011 Fraud Analyst Arrowhead Credit Union | Rialto, CA,
  • Responded to suspect fraud inquiries from card members and various internal teams via telephone, email and other correspondence.
  • Used multiple tools and research skills to develop an in depth understanding of specific case characteristics in order to determine likeliness of fraud.
  • Reported statistics used to track trends and initiates changes to existing processes based on suspected fraud activity.
  • Cross-trained and provided back-up for other customer service representatives when needed.
01/2008 to 06/2008 Customer Service Representative Acme Brick Tile & More | Fort Worth, TX,
  • Worked remittance advices from Medicare ensuring accuracy of payments; changed account financial class as appropriate; corrected account balance in accordance with Medicare disposition; followed up on denied claims.
  • Performed payment/refund follow-up activities on patient accounts as assigned, through telephone contact or by means of online tools.
  • Corrected claims with errors by referencing account notes, UB04, Medicare manual or by referring claim to appropriate facility representative for action.
  • Follow up with facility on previously referred claims.
02/2005 to 11/2007 Advocate Great Circle | Saint James, MO,
  • Maintained and enhanced relationships with regulators and interfaced with business regarding regulatory affairs related to marketing materials.
  • Responded to inquiries, requests and actions by regulators, including complaints and requests for assistance.
  • Was responsible for completing timely internal regulatory review and filings related to patient complaints.
  • Cross-trained and provided back-up for other customer service representatives when needed.
03/2003 to 09/2004 Payroll Representative Carrols Restaurant Group, Inc. | Bath, ME,
  • Provided customer service to employees: in the area of pay, benefits and taxes as they related to their pay, how to enter time or time off, where to locate forms and information on company's intranet, where to send completed forms, who to contact for benefit questions and how to obtain IRS instructions on withholding issues.
  • Processed employee data (new hires, changes, additional earnings) from the HR system of record to the payroll system.
  • Performed general finance and accounting tasks including: reconciled payments, reviewing invoices, processed check requests, analyzed accounts, produced monthly financial reports, and organized vendor files.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
09/2002 to 09/2003 Business Office Representative Avera Health | Sibley, IA,
  • Responsible for the collection/posting of all AR and posting of cash receipts for long-term care facility.
  • Managed the AP process including processing of payments to vendors, researching / resolving internal and external AP issues.
  • Maintained cash applications, account reconciliations and charge backs.
  • Executive assistant to Business Office Manager.
03/2001 to 09/2002 Mep Billing Follow-Up Representative Syndicated Office Systems- Tenet Health Care | City, STATE,
  • Responsible for gathering necessary information, acquiring prior approvals, submitting claims, claims follow-up, reviewing denials and problem solving.
  • Responsible for following up on accounts while working with the IDX system- touched 50 accounts per day and 250 accts/week.
  • Responsible for A/R follow up Medicaid claims for hospital claims.
Education
Expected in present to to B.S | Business Management North Carolina Agricultural and Technical State University, , GPA:
Business Management
Expected in to to B.S. Economics Degree | , , GPA:
Expected in August 2010 to to A.S | Accounting Guilford Technical Community College, , GPA:
Accounting
Expected in May 1998 to to Certificate, Medical Coding and Billing | Peirce College, , GPA:
Expected in October 1996 to to Diploma | Craft Institute, , GPA:
Expected in March 1996 to to A.S | General Studies Community College of Philadelphia, , GPA:
General Studies
Expected in May 1994 to to B.A | Political Science Kutztown University of PA, , GPA:
Political Science
Expected in June 1993 to to Diploma | Science Math-Magnet University City High School, , GPA:
Science Math-Magnet
Skills
account reconciliations, accounting, basic accounting, anatomy, AP, AR, attention to detail, balance, benefits, Billing, cash receipts, cash management, CPT, critical thinking, customer service, EDI, experience with EMR, email, finance, financial, financial reports, forms, Functional, general ledger, HR, ICD-9, insurance, internet savvy, Inventory management, ledger, long-term care, notes, marketing materials, medical billing, Medical Coding, medical terminology, medical transcription, Microsoft Office, Office, negotiation, Nursing Home, Office Manager, organizing, payroll, problem solving, Processes, producing, reconciling, regulatory affairs, researching, research, safety, Selling, sales, statistics, store merchandising, taxes, telephone, composition
Community Service

In Spring 2010 I traveled to Belize Central America to assist local small business owners with NCAT workshop to assist them with proper execution of Global Business Practices.

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Resume Overview

School Attended

  • North Carolina Agricultural and Technical State University
  • Guilford Technical Community College
  • Peirce College
  • Craft Institute
  • Community College of Philadelphia
  • Kutztown University of PA
  • University City High School

Job Titles Held:

  • Universal Sales Agent
  • Sales Support Representative
  • Fraud Analyst
  • Customer Service Representative
  • Advocate
  • Payroll Representative
  • Business Office Representative
  • Mep Billing Follow-Up Representative

Degrees

  • B.S
  • B.S. Economics Degree
  • A.S
  • Certificate, Medical Coding and Billing
  • Diploma
  • A.S
  • B.A
  • Diploma

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