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Travel Consultant Resume Example

Resume Score: 80%

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TRAVEL CONSULTANT
Summary

Hardworking and reliable with strong ability in Customer Service ,and in Sales. . Offering different level of computer skills . Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Regulations and compliance
  • Travel arrangements
  • Microsoft Word
  • Microsoft Office
  • Client base system
  • Microsoft Teams
  • Time management skills
  • Ability to gather and process information efficiently
  • Customer service
  • Communication
  • Problem-solving
  • Sales
  • Computer skills
  • Administrative tasks
  • Friendly, positive attitude
Experience
Travel Consultant, Fox World Travel Inc., December 2008-CurrentOshkosh, WI
  • Handled travel arrangements for groups, couples, executives and Destination weddings
  • Updated corporate traveler profiles with current information.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Explained benefits of purchasing travel insurance with clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Doing bank deposits slips
Travel Agent, Countryside Travel, August 1999-November 2008Hartford, WI
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Explained benefits of purchasing travel insurance with clients.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Dane County Regional Airport /Flight Attendant/, Trans World Express (TWA), February 1998-August 1999Madison, WI
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Utilized PA system to announce departures and changes to landings.
  • Greeted passengers and provided boarding instructions.
  • Managed gate, ramp and cabin services for each flight.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Helped guests locate seats and stow luggage in the appropriate locations.
Education and Training
Certificate of Completion Travel And Tourism Field , , , Southeastern Academy Of Travel And Tourism, , KissimmeeFLDecember 1997
High School DiplomaMayville High School, , MayvilleWIJune 1997
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Resume Overview

Companies Worked For:

  • Fox World Travel Inc.
  • Countryside Travel
  • Trans World Express (TWA)

School Attended

  • Southeastern Academy Of Travel And Tourism
  • Mayville High School

Job Titles Held:

  • Travel Consultant
  • Travel Agent
  • Dane County Regional Airport /Flight Attendant/

Degrees

  • Certificate of Completion
    High School Diploma

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