Travel Consultant Resume Example
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TRAVEL CONSULTANT
Professional Summary
Independent travel agent offering more than 29 years in industry. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. IATA/UFTAA Diploma degree
Skills
Core Qualifications
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Work History
Travel Consultant, 04/2007 to 03/2020
Bcd Travel – Memphis , TN
Bcd Travel – Memphis , TN
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained and updated corporate traveler profiles with current information.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Used Worldspan systems and Sabre system to identify most cost-effective travel accommodations for clients.
- Maintained ongoing relationships with 100 of clients for 13years
Travel Agent, 11/1997 to 03/2007
Aaa Auto Club – Gastonia , NC
Aaa Auto Club – Gastonia , NC
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
International Travel Consultant, 01/1991 to 04/1997
Mezoon Travel – City , STATE
Mezoon Travel – City , STATE
- Kept network of international agents to simplify and streamline international bookings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.
- Tracked unused customer tickets to exchange toward future trips and personal expenses.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Organized and maintained VIP traveler program with discounts and special deals.
- Used Sabre and Galileo systems to identify most cost-effective travel accommodations for clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Bachelor of Arts: Commerce , 04/1990
H L Commerce Collage - City
H L Commerce Collage - City
Certifications
IATA/UFTAA Dipolma
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Resume Overview
School Attended
- H L Commerce Collage
Job Titles Held:
- Travel Consultant
- Travel Agent
- International Travel Consultant
Degrees
- Bachelor of Arts : Commerce , 04/1990
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