Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Service department practices
Document control
Administrative assistance
Product and service knowledge
Service-oriented
Team collaboration
Retail sales
Flexible scheduling
Inbound and outbound calling
Detail-oriented
Experience
05/2017 to 02/2020
Travel ConsultantBcd Travel – Pittsburgh, PA,
Explained benefits of purchasing travel insurance with clients.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Promoted customer service satisfaction by acknowledging and anticipating client expectations.
Handled travel arrangements for groups, couples, executives, and special needs clients.
Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
10/2016 to 04/2017
Customer Service RepresentativeNational Veterinary Associates – Sandwich, MA,
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Assisted approximately 40 customers each day with Prepaid Card questions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
07/2012 to 11/2015
Customer Service RepresentativeNational Veterinary Associates – Savoy, IL,
Consulted with customers to determine best methods to resolve service and billing issues.
Assisted approximately 40 customers each day with health care questions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
06/2006 to 06/2012
Service ClerkSpartannash – Charlevoix, MI,
Answered telephone and in-person customer questions about available services and products.
Accepted payments, issued receipts and filed documents to administer work orders.
Oversaw cleaning and organization of reception area and checkout counter.
Assisted customers in receiving oversized parcels by carrying items inside.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Resolved product or policy issues and shared benefits of new technology.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Answered customers' questions and addressed problems and complaints in person and via phone.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Education and Training
Expected in 05/2007
High School Diploma: Eastlake High School - Sammamish, WA GPA:
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