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Travel Consultant Resume Example

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TRAVEL CONSULTANT
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Service department practices
  • Document control
  • Administrative assistance
  • Product and service knowledge
  • Service-oriented
  • Team collaboration
  • Retail sales
  • Flexible scheduling
  • Inbound and outbound calling
  • Detail-oriented
Experience
Costco Travel | Issaquah, WATravel Consultant05/2017 - 02/2020
  • Explained benefits of purchasing travel insurance with clients.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Promoted customer service satisfaction by acknowledging and anticipating client expectations.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Alorica | Universal City, TXCustomer Service Representative10/2016 - 04/2017
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assisted approximately 40 customers each day with Prepaid Card questions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Dialamerica Marketing Inc. | Rochester, NYCustomer Service Representative07/2012 - 11/2015
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted approximately 40 customers each day with health care questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Safeway | Sammamish, WAService Clerk06/2006 - 06/2012
  • Answered telephone and in-person customer questions about available services and products.
  • Accepted payments, issued receipts and filed documents to administer work orders.
  • Oversaw cleaning and organization of reception area and checkout counter.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Resolved product or policy issues and shared benefits of new technology.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
Education and Training
Eastlake High School | Sammamish, WAHigh School Diploma05/2007
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Resume Overview

Companies Worked For:

  • Costco Travel
  • Alorica
  • Dialamerica Marketing Inc.
  • Safeway

School Attended

  • Eastlake High School

Job Titles Held:

  • Travel Consultant
  • Customer Service Representative
  • Service Clerk

Degrees

  • High School Diploma

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