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travel consultant resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Personable travel, sales and service agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages, sales goals and metrics.

Skills
  • Company guidelines and procedures
  • Travel Research
  • Travel Insurance
  • Special Needs Travelers
  • Overseas Tours
  • Hotel Accommodations
  • Conflict Resolution
  • Itineraries
  • Client Amenities
  • Interpersonal communications
  • Mentoring and training
  • MS Office
  • Problem resolution
  • Team building
  • Organization
  • Communications
  • Relationship development
  • Sales
  • Exceptional Customer Service
  • Upselling
  • Excellent people skills
  • Adapt to diverse groups
Work History
02/2018 to Current
Travel Consultant Bluegreen Resorts Richfield, WI,
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as the Middle East and Russia.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
  • Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Provided useful travel materials such as guides, maps and event programs.
06/2014 to 08/2017
Resolutions Sailing Specialist Caine & Weiner Dallas, TX,
  • Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
  • Documented all actions performed and interactions with customers.
  • Completed in-depth research to investigate claims and resolve problems.
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Informed parties of relevant laws, regulations and constraints for cases.
  • Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional client support.
  • Handled multiple calls per day to address customer inquiries and concerns.
  • Developed team communications and information for meetings.
  • Ran a special team in charge of Shipboard Revenue
  • Acted as Team Lead / Supervisor in the event that someone was out of town.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2013 to 06/2014
Customer Service Representative Youth Consultation Services Vineland, NJ,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Suggested new procedure to persuade cancelling customers to stay with company.
  • Answered constant flow of customer calls.
  • Entered customer interaction details in GUI to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding Royal Caribbean's charge card and loyalty program and helped to open and activate new accounts.
07/2003 to 08/2004
House Manager Ashland Creekside Adult Foster Care Home City, STATE,
  • Coordinated events for entire household.
  • Boosted team productivity and efficiency by leveraging top-notch Caregivers
  • Managed all intake and discharge paperwork and procedures for residents.
  • Maintained positive living environment through communication that proved beneficial to both visitors and residents.
  • Assisted residents with daily hygiene and living tasks, including Personal Care and feeding.
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Supervised Caregivers preparing meals and handling chores and provided constructive feedback.
  • Maintained professional demeanor by staying calm when addressing unhappy or agitated Residents & Caregivers
  • Evaluated employee performance on a 6 month basis and conveyed constructive feedback to improve skills.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize Client Care.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 6- 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
Expected in 06/2009 to to
Bachelor of Arts: Political Science And Communication
University of Oregon - Eugene, OR
GPA:

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Resume Overview

School Attended

  • University of Oregon

Job Titles Held:

  • Travel Consultant
  • Resolutions Sailing Specialist
  • Customer Service Representative
  • House Manager

Degrees

  • Bachelor of Arts

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