Travel Consultant Resume Example
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TRAVEL CONSULTANT
Professional Summary
Personable travel, sales and service agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages, sales goals and metrics.
Skills
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Work History
Travel Consultant, 02/2018 to Current
Bluegreen Resorts – Richfield , WI
Bluegreen Resorts – Richfield , WI
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as the Middle East and Russia.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided useful travel materials such as guides, maps and event programs.
Resolutions Sailing Specialist, 06/2014 to 08/2017
Caine & Weiner – Dallas , TX
Caine & Weiner – Dallas , TX
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
- Documented all actions performed and interactions with customers.
- Completed in-depth research to investigate claims and resolve problems.
- Assessed individual situations and developed effective and appropriate resolutions.
- Informed parties of relevant laws, regulations and constraints for cases.
- Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional client support.
- Handled multiple calls per day to address customer inquiries and concerns.
- Developed team communications and information for meetings.
- Ran a special team in charge of Shipboard Revenue
- Acted as Team Lead / Supervisor in the event that someone was out of town.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Representative, 03/2013 to 06/2014
Youth Consultation Services – Vineland , NJ
Youth Consultation Services – Vineland , NJ
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Suggested new procedure to persuade cancelling customers to stay with company.
- Answered constant flow of customer calls.
- Entered customer interaction details in GUI to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Provided information to customers regarding Royal Caribbean's charge card and loyalty program and helped to open and activate new accounts.
House Manager, 07/2003 to 08/2004
Ashland Creekside Adult Foster Care Home – City , STATE
Ashland Creekside Adult Foster Care Home – City , STATE
- Coordinated events for entire household.
- Boosted team productivity and efficiency by leveraging top-notch Caregivers
- Managed all intake and discharge paperwork and procedures for residents.
- Maintained positive living environment through communication that proved beneficial to both visitors and residents.
- Assisted residents with daily hygiene and living tasks, including Personal Care and feeding.
- Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Supervised Caregivers preparing meals and handling chores and provided constructive feedback.
- Maintained professional demeanor by staying calm when addressing unhappy or agitated Residents & Caregivers
- Evaluated employee performance on a 6 month basis and conveyed constructive feedback to improve skills.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize Client Care.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 6- 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
Bachelor of Arts: Political Science And Communication, 06/2009
University of Oregon - City, State
University of Oregon - City, State
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Resume Overview
School Attended
- University of Oregon
Job Titles Held:
- Travel Consultant
- Resolutions Sailing Specialist
- Customer Service Representative
- House Manager
Degrees
- Bachelor of Arts : Political Science And Communication , 06/2009
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