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Travel Consultant Resume Example

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TRAVEL CONSULTANT
Professional Summary

Energetic Librarian offering wealth of experience in customer service, creating successful cataloging programs and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete any task.

Skills
  • Reference Assistance
  • Metadata
  • Processes and Procedures
  • Customer Service
  • Literary Knowledge
  • Cataloging and Shelving
  • Computer Assistance
  • Written and oral communication
  • Collection development and analysis
  • Social media knowledge
  • Computer-savvy
  • Advanced knowledge of Microsoft Office Suite
  • Fluent in Spanish
  • Collaborative
  • Skilled researcher
  • Web site design using Past Perfect
  • Interlibrary loan processes
  • Answering research questions
  • Literacy development
  • User access
Work History
Travel Consultant, 01/2019 to 02/2020
Alorica – Mendota, MN
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Managed over 60 calls per day
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
Sales Associate, 05/2018 to 12/2019
Pier 1 Imports – Saint Paul, MN
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated customers on promotions to enhance sales
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Increased sales by 15%
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Engaged with customers to effectively build rapport and lasting relationships
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Archive Assistant, 10/2017 to 05/2018
Minnesota Genealogical Society – Mendota, MN
  • Maintained knowledge of museum topics by studying new artifacts and exhibits
  • Streamlined usage by 15% by creating organizational systems for newly digitized records and documents
  • Researched and recorded origins, provenance and historical significance of archival materials
  • Developed classification systems to facilitate public access to archived materials
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Developed, updated and maintained database of existing and potential customers in Past Perfect
  • Developed standard operating procedures and document workflows for current and future process steps
  • Determined and recommended methods to address improvement opportunities
Archive Intern, 06/2016 to 08/2016
Hormel Foods Corp De – Austin, MN
  • Researched and recorded origins, provenance and historical significance of archival materials
  • Developed classification systems to facilitate public access to archived materials
  • Evaluated 100 records for accuracy, value and status of preservation
  • Authenticated and appraised over 100 historical documents and archival materials on regular basis
  • Streamlined usage by creating organizational systems for newly digitized records and documents
  • Developed standard operating procedures and document workflows for current and future process steps
  • Evaluated quality problems and performed record reviews to identify and resolve issues
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Worked with Archivists to resolve organization problems, improve operations and provide exceptional customer service
Education
Master of Library And Information Science: Library And Archives Assisting, 12/2017
St. Catherine University - Saint Paul, MN
  • Graduated with 3.7 GPA
  • Continuing education in Archiving
  • Coursework in Archives, Cataloguing and Library Diversity
  • Member of Student Archivists Club
Bachelor of Arts: English Language And Literature, 12/2015
St. Catherine University - Saint Paul, MN
  • Dean's List Fall 2014
  • Continuing education in English Literature
  • Graduated in Top 20% of Class
  • Received Honors Scholarship
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Resume Overview

Companies Worked For:

  • Alorica
  • Pier 1 Imports
  • Minnesota Genealogical Society
  • Hormel Foods Corp De

School Attended

  • St. Catherine University

Job Titles Held:

  • Travel Consultant
  • Sales Associate
  • Archive Assistant
  • Archive Intern

Degrees

  • Master of Library And Information Science : Library And Archives Assisting , 12/2017
    Bachelor of Arts : English Language And Literature , 12/2015

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