TOMS Customer Representative Resume Example Pfsweb

TOMS CUSTOMER REPRESENTATIVE

Summary

As my attached resume outlines, I have 5 years working in the Customer Service field.I have assisted all types of customers on most type of settings.Positioning a company for better exposure and greater marketability has been my goals in every job I've had and I am confident I can achieve similar results for your company.I gain the most satisfaction at work when I am challenged,have the opportunity to learn,develop,and meet the organisations goals and expectations.

I greatly appreciate you taking the time to consider my application, i look forward to the opportunity to contribute to this company.

Regards,

Cinthya Mendoza

Skills

Providing customer support.
Customer database management.
Residential customer service.
Commercial customers.
Greeting customers.
Serving customer needs.

Focused on customer satisfaction.
Store planning and display design
Merchandise stocking
Stocking shelves
Restocking inventory
Ice restocking

Experience

TOMS Customer Representative / PFSweb - Dallas, Texas09/2019 - 03/2020

Assisted approximately [50] customers a day with TOMS SHOES questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in 97% reduction in complaint calls.
Documented conversations with customers to track requests, problems and solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Set up and activated customer accounts.
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Trained new employees each quarter in procedures and policies in order to maximize team performance.
Worked with managers to develop service improvement initiatives.
Reviewed account and service histories to identify trends and issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Cashier / Target - Dallas, Texas10/2018 - 08/2019

Drove sales and add-on purchases by promoting specific item options to customers.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customers find specific products, answering questions and offering advice.
Helped customer locate and select appropriate merchandise throughout store.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Trained new team members in cash register operation, stock procedures and customer service.
Provided assistance with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scanned items quickly to keep lines moving and reduce overall wait time.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Read weekly sales inserts and monitored price changes.
Assisted customers with account updates, new service additions and promotional offers.
Properly verified customer identification for alcohol or tobacco purchases.

Cashier / Dairy Queen - Buffalo, TX10/2016 - 06/2018

Accepted payments and made change to process transactions.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Processed credit card payments and ensured customers signed counter slips.
Verified orders and bagged items for easy transport.
Completed opening, closing and shift change tasks to promote store efficiency.
Monitored and counted food stock and supplies to reorder on time.
Worked with food service team members to handle every customer need and build brand loyalty.
Mastered point-of-service (POS) computer system for automated order taking.

Education and Training

Buffalo High School - Buffalo, TX05/2018High School Diploma

Plano Dental Assistant School - Plano, TXDental Assistant

Skills and abilities

Highly organized and detail-oriented
Committed to superior patient care and education
Bilingual (English and Spanish)
Preparing the patient for the procedures.
Charting patients information.
Preparing and sterilizing the clinical area and the instruments for the procedures.
Pouring and making cast models.
Use of instruments to help keep patients p=mouth clear and dry during a procedure.
Preparing materials for impressions.
Handling dental instruments during procedures.
Able to handle multiple tasks properly.
Mirror inspection

Strength

Be able to work in long and irregular hours.
Stable hand and arm moving when treatment time.
Keeping professionalism while working under pressure.
Focus on patient safety and comfort.
Active listening skills.

References

TOMS Customer representative Manager

Sandra Davis

(469-642-8023)

Dairy Queen Manager

Monica Vidales

(430-216-8965)

Target Manager

Michael

(214-361-2026)

Resume Overview

Companies Worked For:

PFSweb
Target
Dairy Queen

School Attended

Buffalo High School
Plano Dental Assistant School

Job Titles Held:

TOMS Customer Representative
Cashier

Degrees

Buffalo High School - Buffalo, TX 05/2018 High School Diploma
Plano Dental Assistant School - Plano, TX Dental Assistant

TOMS Customer Representative Resume Example

Resume Score: 80%

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