TOMS Customer Representative Resume Example
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TOMS CUSTOMER REPRESENTATIVE
Summary
As my attached resume outlines, I have 5 years working in the Customer Service field.I have assisted all types of customers on most type of settings.Positioning a company for better exposure and greater marketability has been my goals in every job I've had and I am confident I can achieve similar results for your company.I gain the most satisfaction at work when I am challenged,have the opportunity to learn,develop,and meet the organisations goals and expectations.
I greatly appreciate you taking the time to consider my application, i look forward to the opportunity to contribute to this company.
Regards,
Cinthya Mendoza
Skills
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Experience
TOMS Customer Representative / New Season - Covington , KY09/2019 - 03/2020
- Assisted approximately [50] customers a day with TOMS SHOES questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered customer questions and addressed concerns, resulting in 97% reduction in complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Set up and activated customer accounts.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Trained new employees each quarter in procedures and policies in order to maximize team performance.
- Worked with managers to develop service improvement initiatives.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Cashier / New Season - Richmond , VA10/2018 - 08/2019
- Drove sales and add-on purchases by promoting specific item options to customers.
- Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customers find specific products, answering questions and offering advice.
- Helped customer locate and select appropriate merchandise throughout store.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Trained new team members in cash register operation, stock procedures and customer service.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Read weekly sales inserts and monitored price changes.
- Assisted customers with account updates, new service additions and promotional offers.
- Properly verified customer identification for alcohol or tobacco purchases.
Cashier / Dairy Queen - City , STATE10/2016 - 06/2018
- Accepted payments and made change to process transactions.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Processed credit card payments and ensured customers signed counter slips.
- Verified orders and bagged items for easy transport.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Monitored and counted food stock and supplies to reorder on time.
- Worked with food service team members to handle every customer need and build brand loyalty.
- Mastered point-of-service (POS) computer system for automated order taking.
Education and Training
Buffalo High School - City, State05/2018High School Diploma
Plano Dental Assistant School - CityDental Assistant
Skills and abilities
- Highly organized and detail-oriented
- Committed to superior patient care and education
- Bilingual (English and Spanish)
- Preparing the patient for the procedures.
- Charting patients information.
- Preparing and sterilizing the clinical area and the instruments for the procedures.
- Pouring and making cast models.
- Use of instruments to help keep patients p=mouth clear and dry during a procedure.
- Preparing materials for impressions.
- Handling dental instruments during procedures.
- Able to handle multiple tasks properly.
- Mirror inspection
Strength
- Be able to work in long and irregular hours.
- Stable hand and arm moving when treatment time.
- Keeping professionalism while working under pressure.
- Focus on patient safety and comfort.
- Active listening skills.
References
TOMS Customer representative Manager
Sandra Davis
(469-642-8023)
Dairy Queen Manager
Monica Vidales
(430-216-8965)
Target Manager
Michael
(214-361-2026)
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Resume Overview
School Attended
- Buffalo High School
- Plano Dental Assistant School
Job Titles Held:
- TOMS Customer Representative
- Cashier
Degrees
- Buffalo High School -
City,
State
05/2018 High School Diploma
Plano Dental Assistant School - City Dental Assistant
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