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TOMS Customer Representative Resume Example

Resume Score: 80%

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TOMS CUSTOMER REPRESENTATIVE
Summary

As my attached resume outlines, I have 5 years working in the Customer Service field.I have assisted all types of customers on most type of settings.Positioning a company for better exposure and greater marketability has been my goals in every job I've had and I am confident I can achieve similar results for your company.I gain the most satisfaction at work when I am challenged,have the opportunity to learn,develop,and meet the organisations goals and expectations.

I greatly appreciate you taking the time to consider my application, i look forward to the opportunity to contribute to this company.

Regards,

Cinthya Mendoza

Skills
  • Providing customer support.
  • Customer database management.
  • Residential customer service.
  • Commercial customers.
  • Greeting customers.
  • Serving customer needs.
  • Focused on customer satisfaction.
  • Store planning and display design
  • Merchandise stocking
  • Stocking shelves
  • Restocking inventory
  • Ice restocking
Experience
TOMS Customer Representative / PFSweb - Dallas, Texas09/2019 - 03/2020
  • Assisted approximately [50] customers a day with TOMS SHOES questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in 97% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Set up and activated customer accounts.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Worked with managers to develop service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Cashier / Target - Dallas, Texas10/2018 - 08/2019
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find specific products, answering questions and offering advice.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and monitored price changes.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Properly verified customer identification for alcohol or tobacco purchases.
Cashier / Dairy Queen - Buffalo, TX10/2016 - 06/2018
  • Accepted payments and made change to process transactions.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Processed credit card payments and ensured customers signed counter slips.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Mastered point-of-service (POS) computer system for automated order taking.
Education and Training
Buffalo High School - Buffalo, TX05/2018High School Diploma
Plano Dental Assistant School - Plano, TXDental Assistant

Skills and abilities

  • Highly organized and detail-oriented
  • Committed to superior patient care and education
  • Bilingual (English and Spanish)
  • Preparing the patient for the procedures.
  • Charting patients information.
  • Preparing and sterilizing the clinical area and the instruments for the procedures.
  • Pouring and making cast models.
  • Use of instruments to help keep patients p=mouth clear and dry during a procedure.
  • Preparing materials for impressions.
  • Handling dental instruments during procedures.
  • Able to handle multiple tasks properly.
  • Mirror inspection

Strength

  • Be able to work in long and irregular hours.
  • Stable hand and arm moving when treatment time.
  • Keeping professionalism while working under pressure.
  • Focus on patient safety and comfort.
  • Active listening skills.
References

TOMS Customer representative Manager

Sandra Davis

(469-642-8023)

Dairy Queen Manager

Monica Vidales

(430-216-8965)

Target Manager

Michael

(214-361-2026)

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • PFSweb
  • Target
  • Dairy Queen

School Attended

  • Buffalo High School
  • Plano Dental Assistant School

Job Titles Held:

  • TOMS Customer Representative
  • Cashier

Degrees

  • Buffalo High School - Buffalo, TX 05/2018 High School Diploma
    Plano Dental Assistant School - Plano, TX Dental Assistant

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