Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Sold and marketed timeshares to potential customers.
Worked with guests on demonstration tours and weekend events at the property.
Assisted the buyer with credit applications. Preparing him or her to close on their purchase.
Maintained good communication and personal skills to maintain great success within the company.
Skilled on the software and computer systems that the company used.
Organized leads and track them through the sales process.
Completed their in-house training program.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Proactively managed client correspondence and recorded all tracking and communications.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Addressed each customers' needs and wants to recommend suitable product options.
Supported customers continuously from sales process to product set-up and use.
Used consultative sales approach to understand and meet customer needs.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Reached my monthly quotes due to my ability and sales performance.
Discussed payment options with the prospective buyer and completing all of the sales and closing paperwork.
01/2004 to 07/2009
Medical Records Clerk and Doctor's Dictation Carteret Health Care – City, STATE,
Interacted and communicated easily with department personnel and public.
Reviewed medical records for completeness and filed records in Terminal Digit Order.
Received and processed medical records requests.
Created new physical and computer-based files.
Obtained patient releases for dissemination of information.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Adhered to all facility, company and legal guidelines.
Reviewed charts and flagged incomplete or inaccurate information.
Processed patient admission and discharge documentation.
Received and routed medical records.
Sorted materials and filed according to guidelines.
Prepared mailings of information and documentation.
Audited records for accuracy.
Responded to materials requests and retrieved necessary information.
Worked with Electronic Medical Record system(EMR)
Responded to requests for information from various individuals by providing all types of documents.
Input data into computer programs and filing systems.
Ran weekly audits on all charts that needed to be addressed by a physician.
Evaluated department procedures and recommended improvements to maximize efficiency.
Covered the Birth Records Clerk when needed.
Covered the receptionist when needed.
Tagged charts for missing dictation and any verbal or written orders for signatures from the physician's.
Worked one on one with all Physicians and Surgeons.
Prepared all records and documents needed for surgical review.
Assembled charts when the patient was discharged.
Maintained patient confidence by keeping patient records information confidential.
01/1999 to 05/2003
Administrative Assistant Nelson Commercial Contracting, INC. – City, STATE,
Direct or prepare weekly payroll and verify time reports to insure accuracy. Prepare controls and merge with other data required for preparation of payrolls.
Prepare control documents for use in reconciling one or more of the following: payroll, payable receivables transactions.
Prepare or direct the preparation of pay estimates, cost reports, etc.
Responsible for new employee sign ups, basic personnel administration activities, and general administration.
Prepared daily, weekly, quarterly, and annual, statements, reports and invoices.
Responsible for monitoring subcontractor cost and issuance of back charges.
.Performed additional assignments per supervisor's direction.
Directed all personnel administration activities for office or project including recruiting, new hire sign-up, employee orientation, policy and procedure interpretation, and terminations.
Directed and maintained the preparation of accounts payable, accounts receivable, and equipment rental functions. Make expendable material purchases as required and provide receiving of materials either directly or through subordinates.
Education
Expected in 05/2021
Associate of Science: Medical Office Administration Carteret Community College - Morehead City, NC GPA:
Expected in 06/1995
High School Diploma: West Carteret High School - Morehead City, NC GPA:
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