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technology center manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Technologically-savvy student support center manager with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Skills
  • Sound judgment
  • Supervision and training
  • Teaching, tutoring and counseling
  • Interdisciplinary teaching
  • Behavioral/cognitive skills development
  • Standardized testing techniques
  • Differentiated instruction
  • Logging support tickets
  • Technical support
  • Equipment maintenance
  • Equipment installation
  • Assisting students
  • Helping faculty
  • AV troubleshooting
Education and Training
Northwest Missouri State University Maryville, MO Expected in Bachelor of Science : Elementary Education - GPA :
The University of Texas At Arlington Arlington, TX Expected in Master of Arts : Interdisciplinary Studies - GPA :
Experience
G4s - Technology Center Manager
Rochester, NY, 07/2020 - Current
  • Communicated with students and staff to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each student pr staff member and work order.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Set up new desktop systems and configured laptops for incoming employees and students and loaded required software and server permissions.
  • Removed malware and viruses from laptops and desktop systems using imaging device.
Onward Behavioral Health - Technology Coordinator
Gibsonia, PA, 08/2015 - 05/2021
  • Addressed technical problems related to computer software and hardware to remediate timely resolutions.
  • Conducted comprehensive staff development training for usage of instructional technology.
  • Maintained inventory data of computer hardware and software throughout school.
  • Set up computer hardware, software and associated devices.
  • Oversaw materials purchasing, budget administration and recordkeeping.
  • Orchestrated planning and implementation of school technology updates.
  • Performed technical troubleshooting on Apple, Microsoft and Chrome systems for optimal operation.
  • Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
  • Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
  • Developed lectures addressing variety of computer science topics to engage and educate students.
  • Taught internet safety tips and online etiquette.
  • Planned and led lessons on basic computer skills, keyboard techniques and internet use.
  • Conducted student assessments to measure progress and growth.
  • Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences.
  • Instructed students on use of technology tools and equipment as well as methods for accessing information.
  • Set up and maintained classroom computers and equipment.
  • Devised project-based assignments to create opportunity for hands-on practice and skill building.
  • Scored student assignments to measure comprehension.
  • Attended seminars and workshops to discover latest advances in computer education.
  • Collaborated with fellow instructors to continually improve and refine program curriculum.
  • Evaluated and adjusted course curriculum based on student overall performance and assessments.
St. Joseph School - Teacher
City, STATE, 08/2010 - 05/2015
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
  • Developed lessons, activities and materials to cover required course material.

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Resume Overview

School Attended

  • Northwest Missouri State University
  • The University of Texas At Arlington

Job Titles Held:

  • Technology Center Manager
  • Technology Coordinator
  • Teacher

Degrees

  • Bachelor of Science
  • Master of Arts

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