Detail-oriented SeniorTechnical Quality Analyst with extensive experience in full system development life cycle implementation in a variety of projects.
Extensive experience in Performing GUI functionality, compatibility, reliability, exploratory/ad hoc, regression, usability testing, bug tracking and documentation.
Professional Experience in effective Test Case Designing, Preparation with Outstanding ability to identify test scenarios based on Requirement Specifications.
Proficient in executing Test Cases to validate the application functionality against the requirements with a proved ability to test to find bugs that are missed by most.
Innovative problem solver with hands on testing experience and ability to see both the business and technical sides of the problem.
Qualifications include 7+ years of QA software testing and user-acceptance testing experience using HP ALM, Rational Clear Quest.
Extensive hands on experience in Technology, Telecommunications, Retail and Utilities domains testing products/applications developed using (Oracle, SQL Server), Web Technologies (Microsoft.net, Java and J2EE)using waterfall/Agile testing methodologies.
Basic knowledge on QTP
Knowledge of SAP BASIS, Security and Utilities
Proved liaison and partnership skills to effectively meet customer expectations along with accomplished communication, negotiation and problem resolution skills.
Experience in mentoring, leadership and coordinator roles in execution of QA and testing strategies/plans throughout the SDLC with reputed corporations in the United States.
Operating Systems: UNIX, Mainframe, Windows 7, Windows 8, Windows NT 4.0, Windows Vista, Windows XP.
Programming Language : SQL
Software: HP ALM Quality Center, Rational Clear Quest Test Manager, Oracle Reports, Business Objects Reports, Oracle, T.O.A.D (Oracle Tool), Putty, Microsoft Office Suite, Lotus, Internet Explorer, VPN and Remedy.
|Skills||Experience||Total Years||Last Used|
|HP ALM Quality Center||Expert||7||Present|
•Provide technical support to customers on telephone, email and through tickets
•Analyzed and troubleshot software and hardware issues
•Helped customers identify and resolve issues pertaining to dial up /VPN configuration, ip configuration, and domain registration
•Provided technical support for Windows and domain password reset.
•Responded to queries pertinent to sales transactions and end of day register closing and missed or incomplete transactions details.
•Created help desk documentation with step by step instructions on problem resolving techniques.
•Sent tickets to appropriate departments utilizing ticket tracking system
•Installed software, anti viruses and patches.
• Maintained documentation of processes and tickets.
Professional Development, Continuing Education
HP ALM Quality center, QA, Test Cases, Use Cases, Test Strategy, Test Plan, Bug tracking, Software documentation, software testing, Test Director, TOAD, validation, web applications
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