Technical Test Lead Resume Example

• Worked with the State Department to accept children into the home and ensured that the home was in compliance with State laws.
• Managed the staff which included social workers, administrative officers, caregivers, security personnel and volunteers.
• Interviewed prospective adopters for screening to guard against child trafficking.
• Prepared financial, children and staff reports for the board of trustees.
• Organized and attended board of trustees meetings for the home.
• Ran a thrift store to sub vent the income of the home.
• Organized fund raisers for the home and sourced for funding from corporate bodies.
• Completed the vocational center training computer lab, hair dressing and barbing salons as part of the community assistance project with the assistance of corporate bodies.

• Read, Approved and/or rejected business requirements for new enhancements and attended requirements reviews.
• Created Test Data, Test Plan and test cases from business requirements.
• Scheduled, organized and attended walk through meetings with development teams, business analysts and all stakeholders.
• Uploaded and executed test scenarios in software testing tools: In-house Tools, Mercury Test Director, and Rational Clear Quest Test Manager allowing for traceability of test results, defects and requirements.
• Executed Sanity; Smoke; functional; regression; User Acceptance; and End to End testing.
• Entered defects in the tracking system and followed through to resolution.
• Attended post testing meetings to ensure total coverage of requirements.
• Assisted in training of new test Analysts.
• Acted as team lead and contact for the team with development and stake holders.

•Provide technical support to customers on telephone, email and through tickets

•Analyzed and troubleshot software and hardware issues

•Helped customers identify and resolve issues pertaining to dial up /VPN configuration, ip configuration, and domain registration

•Provided technical support for Windows and domain password reset.

•Responded to queries pertinent to sales transactions and end of day register closing and missed or incomplete transactions details.

•Created help desk documentation with step by step instructions on problem resolving techniques.

•Sent tickets to appropriate departments utilizing ticket tracking system

•Installed software, anti viruses and patches.

• Maintained documentation of processes and tickets.