Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

  • Quality assurance standards
  • Equipment management
  • Planning and coordination
  • Product and service knowledge
  • Relationship development
  • Organization
  • Communications
  • Customer service
  • Problem resolution
  • Inventory management
  • Team management
  • Team building
  • Project organization
03/2018 to Current Technical Lead Arch Capital Group Ltd. | Scottsdale, AZ,
  • Troubleshot and resolved problems with programs and systems.
  • Devised technology-based solutions to meet range of operational needs.
  • Expanded systems with new features and structural components.
  • Coordinated installation of updated computer programs and systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Integrated new technologies to meet area requirements.
  • Maximized information sharing by optimizing interface linking different computer systems.
  • Kept resources current, organized and maintained in optimal condition.
  • Managed diverse projects, including expense tracking, schedule coordination and performance assessments.
  • Served as technical lead for server infrastructure including development, QA, staging and production systems.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Educated customers on product features and technical details to highlight benefits.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Planned and followed through with inventory management for each store.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Performed all job tasks while complying with company's safety procedures and guidelines.
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.
  • Managed and monitored different small to medium scale installations in schedule and budget.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
05/2015 to 02/2018 Produce Clerk Meijer, Inc. | Rockford, IL,
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers based on currently available product, promotional and policy information.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Greeted customers and provided immediate and courteous service at all times.
  • Rotated stock to maintain freshness and promote customer purchase.
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Checked prices and found requested products in the store for customers.
  • Monitored work environment for safety, cleanliness and organization throughout shift.
  • Operated different grocery store equipment, including balers, power jacks and slicing machines.
  • Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
02/2012 to 10/2014 Wood Cutter Theworks | Bluewater, NM,
  • Operated manual hand saws, hacksaws, handheld circular saws and jigsaws to cut boards and planks of solid wood and wood composite materials to specifications.
  • Conferred with manager to determine scope of daily work and meet production targets, reporting on progress and communicating work obstacles requiring higher authorization to resolve.
  • Followed company guidelines and OSHA regulations on use of protective gear and safe operation of work equipment.
  • Measured uncut wood for cutting according to design specifications to achieve correct component dimensions.
  • Performed routine maintenance on large and handheld power tools to maintain safe and effective operating condition on blades and other moving parts.
  • Divided raw logs into appropriate segments using chainsaw to prepare for further processing.
  • Installed hardware using drills and screwdrivers, assembling components for completion or delivery to other assemblers.
  • Reviewed production specifications to properly set up and calibrate machinery.
  • Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Counted, sorted and stacked finished pieces for easy access.
08/2006 to 11/2008 Assistant Manager Cinemark Movies | City, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Prepared showings by inserting film into top magazine reel, or threaded film through series of sprockets and guide rollers, before attaching end to take-up reel.
  • Operated special-effects equipment, including stereopticons, to project pictures onto screens.
  • Spliced and rewound films onto reels automatically or by hand after showings and returned film to protective cases.
  • Monitored day-to-day operations to maintain sound and image projection quality standards.
  • Performed regular maintenance tasks to optimize equipment performance, including rotating and replacing xenon bulbs, cleaning lenses, lubricating machinery and keeping electrical contacts clean and tight.
  • Inspected projection equipment prior to operation to verify proper working order and address problems.
Education and Training
Expected in 06/2006 High School Diploma | Victor Valley High School, Victorville, CA GPA:
Expected in | Victor Valley College, Victorville, CA GPA:

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Resume Overview

School Attended

  • Victor Valley High School
  • Victor Valley College

Job Titles Held:

  • Technical Lead
  • Produce Clerk
  • Wood Cutter
  • Assistant Manager


  • High School Diploma
  • Some College (No Degree)

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