Technical Lead Resume Example
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TECHNICAL LEAD
Summary
Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Skills
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Experience
Arch Capital Group Ltd. | Scottsdale , AZTechnical Lead03/2018 - Current
- Troubleshot and resolved problems with programs and systems.
- Devised technology-based solutions to meet range of operational needs.
- Expanded systems with new features and structural components.
- Coordinated installation of updated computer programs and systems.
- Trained end-users in best practices to minimize errors and protect key data.
- Integrated new technologies to meet area requirements.
- Maximized information sharing by optimizing interface linking different computer systems.
- Kept resources current, organized and maintained in optimal condition.
- Managed diverse projects, including expense tracking, schedule coordination and performance assessments.
- Served as technical lead for server infrastructure including development, QA, staging and production systems.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Prepared and processed contracts and order forms for new and existing customers.
- Educated customers on product features and technical details to highlight benefits.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Planned and followed through with inventory management for each store.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Performed all job tasks while complying with company's safety procedures and guidelines.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Managed and monitored different small to medium scale installations in schedule and budget.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Meijer, Inc. | Rockford , ILProduce Clerk05/2015 - 02/2018
- Helped customers complete purchases, including processing payments and bagging items.
- Assisted customers based on currently available product, promotional and policy information.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Updated signage to reflect current prices and help promote target merchandise.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Removed outdated and overripe items from stock to eliminate health risks.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Greeted customers and provided immediate and courteous service at all times.
- Rotated stock to maintain freshness and promote customer purchase.
- Cleaned shelves and restocked with new inventory when products were running low.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Checked prices and found requested products in the store for customers.
- Monitored work environment for safety, cleanliness and organization throughout shift.
- Operated different grocery store equipment, including balers, power jacks and slicing machines.
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
Theworks | Bluewater , NMWood Cutter02/2012 - 10/2014
- Operated manual hand saws, hacksaws, handheld circular saws and jigsaws to cut boards and planks of solid wood and wood composite materials to specifications.
- Conferred with manager to determine scope of daily work and meet production targets, reporting on progress and communicating work obstacles requiring higher authorization to resolve.
- Followed company guidelines and OSHA regulations on use of protective gear and safe operation of work equipment.
- Measured uncut wood for cutting according to design specifications to achieve correct component dimensions.
- Performed routine maintenance on large and handheld power tools to maintain safe and effective operating condition on blades and other moving parts.
- Divided raw logs into appropriate segments using chainsaw to prepare for further processing.
- Installed hardware using drills and screwdrivers, assembling components for completion or delivery to other assemblers.
- Reviewed production specifications to properly set up and calibrate machinery.
- Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
- Operated hand and power tools to clear jams, adjust positions and trim rough edges.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Inspected stock to identify imperfections, assign grades and determine issues with production.
- Counted, sorted and stacked finished pieces for easy access.
Cinemark Movies | City , STATEAssistant Manager08/2006 - 11/2008
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw team development according to industry service standards to further customer loyalty.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Enhanced sales by implementing merchandising and promotional improvements.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Prepared showings by inserting film into top magazine reel, or threaded film through series of sprockets and guide rollers, before attaching end to take-up reel.
- Operated special-effects equipment, including stereopticons, to project pictures onto screens.
- Spliced and rewound films onto reels automatically or by hand after showings and returned film to protective cases.
- Monitored day-to-day operations to maintain sound and image projection quality standards.
- Performed regular maintenance tasks to optimize equipment performance, including rotating and replacing xenon bulbs, cleaning lenses, lubricating machinery and keeping electrical contacts clean and tight.
- Inspected projection equipment prior to operation to verify proper working order and address problems.
Education and Training
Victor Valley High School | City, StateHigh School Diploma06/2006
Victor Valley College | City, StateSome College (No Degree)
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Resume Overview
School Attended
- Victor Valley High School
- Victor Valley College
Job Titles Held:
- Technical Lead
- Produce Clerk
- Wood Cutter
- Assistant Manager
Degrees
- High School Diploma
Some College (No Degree)
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