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Technical Lead Resume Example

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TECHNICAL LEAD
Career Overview

Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Having more than 14 years of IT experience in Web based Software Testing, Software Configuration management, Build & Release Management and GIS base map conversion activities.

Domain: Property and Casualty P&C insurance, Life insurance, Banking. Experienced in using domain specific tool such as InsPro , Guidewire. 4 years at USA client location on lead activities like, understanding the business requirements, preparing test plans, test strategy, decide and implement test methodologies, onshore coordination, planning and allocating offshore activities, conduct DP meeting, Triaging, Tracking and monitoring defects, follow-up with development team till defect closure, scheduling test delivery. Worked as Offshore Test Lead for 15 resources, reporting directly to Client Test Manager. Experienced in conducting weekly status meeting with customer and update team members with the requirements. Actively involved in Test Estimation, Review, Test Execution, Defect Management, Metrics preparation like Effort Variance, Schedule Variance, Defect Detection Index, Review Effectiveness, Productivity, Defect Density (DD), Average Defect Age (ADA), Defect Removal Efficiency (DRE), Defect Prevention effort (DPE), Etc. Excellent capability to explore, learn and understand newer business domains and technologies. Good Working knowledge in Test Automation through QTP and Selenium and defect management through QC. Good functional knowledge and testing experience in Insurance and Health-care Services Industry. Experienced in Test Cases creation, Test Designing, Test Analysis, creation of Test data. Experience in different types/levels of testing (Functional Testing, Database Testing, System Testing, Regression Testing, Smoke Testing, compatibility Testing, Black box testing) Experienced in Object Oriented languages such as JAVA. Experienced in JAVA Scripting, VB Scripting, Ant Scripting. Experienced in writing regular expressions. Knowledge on HTML, XML, CSS, CGI Web Development.

Qualifications
  • Strong analytical skills
  • Testing and design skills
  • Structured query language (SQL) expert
  • Project management
  • TestNG
  • Document management
  • Excellent problem solving skills
  • Storyboarding
Technical Skills
SkillsExperienceTotal YearsLast Used
Project ManagementExperienced4Present
Resource ManagementExperienced5Present
Business requirements analysisExperienced5Present
Test Planning and DesigningExpert8Present
Test Scripting and ExecutionExpert9Present
Offshore Onshore coordinationExpert5Present
Test Management through QCExpert7Present
Triaging, Defect Tracking monitoring and controlExpert7Present
Test Automation SeleniumExperienced22015
Test Automation QTPExperienced12013
Release ManagementExpert42010
Configuration ManagementExperienced32010
Automated Build ProcessExperienced12010
Accomplishments

Requirements Analysis 

  • Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.

Leadership

  • Served as leader of Onshore and Offshore testing team.

Quality Assurance

  • Streamlined QA process to increase efficiency and reduce new product rollout time by one week.

Project Management  

  • Managed complex business requirements.
  • Prepared design specifications, developed reporting, tested and managed user adoption.

Work Experience
Technical Lead09/2015 to CurrentArisglobalMysore , IN

Client : Inspro Technologies Inc

Brief description of the project:

InsPro Technologies is an IT product company involved in building very comprehensive, flexible and innovative insurance management solutions in the Insurance industry. InsPro Technologies founded in 1986 and headquarters in Pennsylvania.

InsPro has developed a suite of applications, called InsPro Enterprise solution, which supports Group & Individual Life, Long Term, Health, Annuities and Hybrid products on a single, web-based platform.

InsPro serves some of the US's leading carriers, including five of the Top Ten insurers on the Fortune 500, as well as affinity organizations and third-party administrators.


Modules:

InsPro workbench Testing for Prudential


Responsible for:

  • Understanding the requirements of the client, Preparation of Test Scenarios and Test Cases for both positive and negative scenarios.
  • Work closely with development teams, BA's and Product owners in gathering the Requirements.
  • Test Environment setup.
  • Generating and managing test scripts, for Functional and regression.
  • Responsible for setting up the standards and procedures for the preparation of test plans.
  • Coordinate with the offshore team members in getting the items delivered on time
  • Review of the Test scenarios and Test Cases prepared by the Team.
  • Test case execution, Status and Defect logging and Defect Tracking.
  • Involved in Blackbox Testing (Functional and Non-functional testing), Regression Testing
  • Executing Dynamic testing (Integration Testing), GUI Testing.
  • Identified defects, Reported defects, analyzed defects and lead regularly scheduled defect meetings where defects are monitored so that they are driven to resolution in alignment with allocated time frames.

Soft Skills:

  • Long Term Care knowledge
Technical Lead06/2014 to 09/2015ArisglobalNj , NJ

Client : Synchrony Bank

Brief description of the project: The Client Server applications have been designed for the Synchrony Bank, where the authorities can create the new customer after the verification of the SSN and Zip code by the 3rd party EFunds.

A customer can open the various types of Accounts as Basic Checking, Money Market, High Yield Saving, Certificate Deposits, IRA CD, and IRA MMA via WebCSR. CSR can log in to the web application and view the Account History and modify the details as per the customer requirement as Stop the payment, Schedule the payment, Restriction...etc. Web client is for Bank customer's online access. Bank Customers can view & maintain their accounts. Using PD-Teller, Teller will post financial transactions.

Responsible for:

  • Understanding the requirements of the client, Preparation of Test Scenarios and Test Cases for both positive and negative scenarios.
  • Work closely with development teams, BA's and Product owners in gathering the Requirements.
  • Test Environment setup.
  • Automation of test cases using testing tools such as HP QTP.
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts Generating and managing test scripts, for UAT and regression.
  • Responsible for setting up the standards and procedures for the preparation of test plans.
  • Coordinate with the other team members in getting the items delivered on time Review of the Test scenarios and Test Cases prepared by the Team.
  • Test case execution, Status and Defect logging and Defect Tracking.
  • Wrote SQL Queries and extensively queried the backend.
  • Involved in Blackbox Testing (Functional and Non-functional testing), Regression and UAT Testing Executing Dynamic testing (Integration Testing), GUI Testing.
  • Identified defects, Reported defects, analyzed defects and lead regularly scheduled defect meetings where defects are monitored so that they are driven to resolution in alignment with allocated time frames.
  • Experience in Cross Compatibility testing on Chrome, Firefox, IE and Safari.
  • Executed mobile test cases executed on Mobile platform Device Anywhere

Soft Skills:

  • Banking Domain knowledge.
Senior Test Engineer/ offshore Team lead03/2011 to 06/2014LeidosNashville , TN

Client: MetLife Inc.

Project : A&H PME – Image & Workflow

MetLife Inc. is one of the leading insurance providing organizations. The company operates through its affiliates and subsidiaries as a provider of insurance and other financial services to individual and institutional customers. MetLife and its franchises serve approximately 12 million individuals in various companies across the United States. It also serves various institutions with approximately 33 million members. MetLife is organized into six major business segments viz. Individual, Institutional (Group), Reinsurance, Auto & Home, Asset Management and International.

Responsible for:

  • Understanding the requirements of the client, Preparation of Test Scenarios and Test Cases.
  • Preparation of test cases and conditions.
  • Test Environment setup.
  • Automation of test cases using testing tool Selenium.
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts
  • Review of the Test scenarios and Test Cases prepared by the Team.
  • Test case execution, Status and Defect logging and Defect Tracking
  • Involved in Blackbox Testing (Functional and Non-functional testing)
  • Executing Dynamic testing (Integration Testing), GUI Testing.
  • Performing Regression Testing, Recovery testing.
  • Executing Ad-hoc testing, Error handling testing.
  • Analyzing the field defects reported and the test coverage.
  • Monitoring of Defect tracking sheet and Query tracking sheet.
  • Project Test planning.
  • Testing effort estimation.
  • Audit related activities.
  • Reviewing defect and follow-up.
  • Effort allocation.
  • Resource planning and allocation.
  • Test Report Preparation.
  • Communication with Onsite Team and Client.
  • Offshore Billing.
Senior Test Engineer/ Offshore Team lead 09/2010 to 03/2011Common SpiritIssaquah , WA

Project: Enterprise Loss Reporting, Activity Management


Brief description of the project:

Enterprise Loss Reporting is a business strategy aimed at understanding & anticipating current & future needs of customer.

This is a web-based application and it is divided into various components. It includes client management, contact management and customer management systems.

Activity Management is an enterprise tool. It's used by agents as well as other areas, like Customer Response Center, Quote and Bind, Bank Response Center, Claims, and others.

These areas can access Activity Management to view existing activities for specific customer or update the same, and create new ones

Responsible for:

  • Understanding the functional and technical requirements, Preparation of Test Scenarios and Test Cases.
  • Test Environment setup.
  • Review of the Test scenarios and Test Cases prepared by the Team.
  • Test case execution, Status and Defect logging and Defect Tracking Involved in Functional and Non-functional testing (Black-box) Executing Dynamic testing (Integration Testing), GUI Testing.
  • Performing Regression Testing, Recovery testing.
  • Executing Ad-hoc testing, Error handling testing.
  • Analyzing the defects reported and the test coverage and monitoring Query tracking sheet.
  • Project Test planning.
  • Testing effort estimation.
  • Audit related activities.
  • Effort allocation.
  • Resource planning and allocation.
  • Test Report Preparation.
  • Communication with Onshore Team and Client.
SCM and Build Engineer/ Onshore Team Lead04/2006 to 08/2010Common SpiritJohnston , IA

Project:

Enterprise Claim Systems , Enterprise Applications Help & Training

Brief description of the project:

The client is a leading insurance company in the US engaged mainly in Auto, Fire and Life Insurance.

This assignment was consist of multiple projects in Claims systems area to build the base product for the new claim system, which has started with building the core Enterprise Claims systems and further enhanced with several out of box functionalities like Help and Training.

The system migrated from VB base to JAVA based application.

The main intension of this new claims system to facilitate the claims processing professionals with a tool which can handle the claims effectively and efficiently according to it's merits.

Responsible for:

  • Monitor and execute all the scheduled and special J2EE builds for Claim system and build script changes.
  • Monitor and execute all the scheduled and special builds for claim solution center and build script changes.
  • Define and implement build projects and steps Initial build forge set up for ongoing regular builds.
  • Coordinate (with project and service personnel) and execute build requests Consultation of clear case streaming strategies for different projects as per their needs, with a separate stream for documentation in clear case.
  • Source and build stream Clear case set up with projects appropriate naming standards for root less and rooted components in clear case.
  • Collaborate with other SCM Engineers to ensure systems integration across all Product Suites Define and implement streaming strategies in alignment with development objectives.
  • Perform regular manual and automated builds.
  • Create or update XML scripts to automate Build flow.
  • Software Configuration of the source code (VB, ASP, HTML code) with over 400 VB components Compile the Visual Basic source code using Automated Build Tool, debug the VB code if there is any problem, create and install binaries in various test environments, issue the code to production.
  • Identifying and Notifying failures to the developers.
  • Managing this source code across 3 source code management systems (RMS, Dimensions and Clear Case).
Test Analyst04/2003 to 04/2006Patni Computer Systems LtdCity , STATE

Project: Enterprise Customer Relationship Management testing and validation

Brief description of the project:

This system is a business strategy aimed at understanding & anticipating current & future needs of customer. This is a web-based application includes client management, contact management and customer management.

Responsibilities:

  • Test case design.
  • Review of test cases.
  • Test data creation Test case execution End to End Testing, Database testing, Report Testing and Adhoc testing.
  • Splitter Testing.
  • Logging the defects ( Self and Peer to Peer ) Status Reporting to Onshore.
  • Coordinating with OSC (onshore coordinator).
Quality Analyst04/2002 to 04/2003Patni Computer Systems Ltd.City , STATE

Project: GDR - Nature Conservancy Area Sonoma

Brief description of the project:

Parcel mapping & street networking projects for the customer who works in telecommunication. Basically the customer needed roads network to place telephone cables.

The project involves cities like Kensington, Breckenridge, and Summit County. Deliverables are drawing files in DWG format with database in required format

Responsibilities:

  • Quality Management and Error Analysis.
  • Ensure proper polygon
  • Ensure proper placement and correct alignment of text data
  • QC/QA of newly captured street centerlines.
  • Populate database of one theme to other using overlay analysis
Quality Analyst08/2000 to 04/2002Patni Computer Systems Ltd.City , STATE

Project:Lehigh County Tax Parcel Mapping

Client : BAE systems ADR.

Brief description of the project:

Paper maps scanned and Images registered using mapindex as reference. Registered maps used for heads-up digitization in AutoCAD to create vector data with appropriate layer structure.

Data cleanup is required after mosaic to ensure proper migration to the various GIS platforms.

Responsibilities:

  • Quality Management and Error Analysis.
  • Ortho-rectification team member
  • Quality Check for Ortho-rectification.
  • Preparation of Conversion Specifications
  • Ensure proper polygon, arc-node topologies
  • Ensure proper placement and correct alignment of text data (Road names parallel to street centerlines, parcel IDs orientation/ overlap with parcel boundaries, etc.)
  • Ensure migration to GIS platform
  • Training team members On Orthophoto Interpretation.
CADD Officer10/1999 to 08/2000Kennis Engineering ServicesCity , STATE
  • Project: Larsen & Toubro Client Larsen & Toubro Ltd Environment: AutoCAD 2000i, Windows NT Role: Digitizer Brief description of the project: Paper drawings were converted to AutoCAD.
  • Revisions were marked in the notes and the views were not updated in the paper drawings.
  • We incorporated these changes in drawing views and updated the corresponding views for these changes.
  • We followed the ISO standard for drawing generation and documented the design revisions during this conversion.
  • Responsibilities: Team Member.
  • Drafting & conversion Responsible For Quality Assurance Prosenjit Mukherjee.
Education and Training
MCA (Master of Computer Application)2013Manipal University
PGDIT (Post Graduate Diploma: Information Technology2009Symbiosis (SCDL)CityInformation Technology
Professional Affiliations

ISTQB - CTFL (Feb 2014)


PMI member since 2015


Completed iGate internal Insurance L1 and L2 Certification, thorough knowledge of P&C insurance system

Skills
ADR, Ad, ANT, ASP, Asset Management, Agency, AutoCAD, AutoCAD 2000i, automate, Automation, BA, BAE, Banking, Basic, Billing, Bind, business strategy, C, cables, CD, ClearCase, Client Server, CLIENT-SERVER, COBOL, CONFIGURATION MGMT, Consultation, contact management, client management, Conversion, Customer Relationship Management, CSS, Client, data validation, DATABASE, Dimensions, documentation, Drafting, Email, Engineer, XML, XML 1.1, FileNet, financial, Functional, GIS, drawing, GUI, HP, HTML, HTML 5.0, IBM, DB2, IBM Web Sphere, IDs, Image, Insurance, IE, Interpretation, ISO, J2EE, JAVA, JAVA Script, JavaScript, layout, Team lead, lisp, Logging, notes, Lotus Notes, Managing, Market, meetings, access, MS Access, Money, SharePoint, Windows, Windows NT, works, migration, MVC, Enterprise, network, networking, OPERATING SYSTEM, personnel, processes, coding, QTP, Quality, Quality Management, QA, Quality Assurance, Reporting, requirement, RMS, Sales, scripts, Script, MS SQL Server, MS SQL, SQL, Summit, systems integration, Tax, telecommunication, telephone, VALIDATION, VB Script, view, Visual Basic - 6, Visual Basic, VB, Visual Basic 6.0, web application development, Websphere, workbench, Workflow, Zip
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Resume Overview

School Attended

  • Manipal University
  • Symbiosis (SCDL)

Job Titles Held:

  • Technical Lead
  • Senior Test Engineer/ offshore Team lead
  • Senior Test Engineer/ Offshore Team lead
  • SCM and Build Engineer/ Onshore Team Lead
  • Test Analyst
  • Quality Analyst
  • CADD Officer

Degrees

  • MCA (Master of Computer Application) 2013
    PGDIT (Post Graduate Diploma : Information Technology 2009

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