Engineering professional with a strong background in technical engineering and customer service with combined education and experience who has held various roles in the following: Enterprise Technical Manager McKesson Corp, Technical Implementation Engineer. Involved with mentoring, Staff performance feedback, interviewing new hires Hardware/software installations, upgrades and operating system patching. Soft skills include proven track record of success in a team environment, strong analytical problem-solver, cross-functional team player, organizational and planning skills, excellent presentation skills, and a strong work ethic. Employment authorization status: US Permanent resident/Green card holder. Skills Assessment Hardware: HP9000 HP-UX server and workstations Blade servers HPPA-RISC architecture Superdome Integrity servers Fiber Optic Storage Arrays SAN and NAS storage systems EMC Storage Arrays PC Windows architecture Cisco Networking products Software and Operating Systems: HP-UX Linux HP ServiceGuard LVM Shell Script Perl JAVA XML HTML Microsoft Server 2003 Tools: Microsoft Office Clarify HP OpenView Service Desk Clearcase Apache web server Tomcat J2SE application server WebLogic JEE application server II's and IIog Jrules BizTalk Eclipse IDE CVS Agile Visio Six Sigma Yellow belt
Strong communication skills
Managing tight deadlines
City and Guilds Board: Electronic servicing parts 1 and 2 with distinctions and credits
Technical Lead January 2009 to CurrentMcKesson Corporation － Westminster, Colorado
Manages technical issues experienced by a team of ten implementation engineers involved with upgrading customer systems to clinical applications that meet the meaningful use requirements of the US medical stimulus package.
Provides final escalation point for issue's using technical skills to identify the nature of the issue then provide guidance to the primary engineer on correcting or elevating the issue to development.
Provides mentoring to new hires and existing team members to raise the level of team knowledge of the upgrade and go-live process.
Responsible for interviewing prospective TIE candidates, ensuring that they meet the minimum technical standard and soft skills for employment within the upgrades team.
Involved with assessing performance of individual team members technical and customer facing abilities, providing feedback to management for performance management review sessions.
Leading technical documentation sessions collaborating with other team members to improve the upgrades documentation and overall upgrades process.
Provides product analysis for Management and Program Teams to influence product enhancements.
Senior Support Consultant/Technical Lead January 2001 to January 2009TEK-Systems － Westminster Ft. Collins, Colorado
as a Technical Implementation Engineer, performing the role of primary software load engineer on projects upgrading customer's applications to stimulus certified platforms.
Performed upgrades on Linux, HP-UX, AIX servers installed at hospitals throughout the US.
Responsible for owning issues on assigned projects, applying the correct priority and resolving issues.
Responsible for being the lead engineer on out of hours go lives to bring the tested ER10 applications into the hospital production environments with minimum downtime. Managed all support and system administration activities as the Engineering Lead for a team of application support engineers supporting the Hewlett Packard Mission Critical remote support application.
Managed support issues, planning engineer coverage for incoming call volume.
Performed technical lead role responsible for mentoring and evaluating support engineers.
Provided expert level (Tier 4) application support for problems logged in the HP OVSD ticket system, followed the ITIL process for problem resolution and escalated problems to the R&D Lab.
Responsible for performing new hire technical interviews.
Developed and delivered product training - 100- and 200-level content - for new services software products to lower-level system administration teams.
Worked closely with cross-functional product teams during all phases of the software lifecycle for new development, identified and resolved all product support issues.
Hardware Customer Engineer January 1988 to January 2001Hewlett-Packard － Bracknell
Managed the deployment of worldwide programs as the European Technologist to implement new software monitoring solution - the High Availability Observatory (HAO) - to HP's Mission Critical customers and HP's IT support centers.
Provided support and system administration of the HP-UX servers in HP's Mission Critical Support Center (Brussels, Belgium) that processed the incoming customer monitored data; managed software installations and performed upgrades at the center.
Provided front-line, back-line support, and IT support planning for all required hardware and software for HAO services.
Managed the deployment of HP-UX workstations to Mission Critical customers providing the monitoring of customers' systems, capturing configuration details and sending the information to HP's support centers.
Co-developed and delivered consultant and customer training for HAO service product.
Worked closely with cross-functional program team during all phases of the software lifecycle for new development, identified defects and resolutions, and participated in the product enhancement and defect prioritization process to influence product upgrades.
Attended customer visits with Account Support Engineers to present the benefits of the HAO program and to assist in overcoming customer deployment barriers. Provided remote System Administrator phone support as a member of the United Kingdom (UK) Response Center UNIX team for HP-UX. Provided initial call screening and troubleshooting of reported hardware issues as a member of the UK Response Center for HP-UX and MPE servers, and storage devices. Managed hardware support on HP3000/9000 customer systems, including customer account management, new product installations, product upgrades, and software installations. Provided the service and repair of PCs, plotters, small/medium sized printers, and Workstation products.
Certificate of Education : EnglishCity and GuildsCity and Guilds Board: Electronic servicing parts 1 and 2 with distinctions and credits GCE (General Certificate of Education, UK): English, Math's, Physics, Chemistry, Metalwork, Biology