Goal-oriented specialist with distinguished experience across several industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Skills
Retention strategies
Leadership Experience
Working Collaboratively
Client Relations
Candidate Sourcing
Training and mentoring
Human Resources
Talent Acquisition
Excellent Communication Skills
Work History
Technical Account Executive/Senior Recruiter, 05/2018 to Current Benchmark Senior Living – Redding, CT,
Deliver highest level of sales and customer service to clients by creating and maintaining relationships, driving deals, retaining and growing revenue from new and existing clients; developing and negotiating contracts and integrating contract requirements within business operations
Responsible for sales, retention, opportunity identification and bottom line revenue growth for Fortune 1000 companies, emerging tech companies and start-ups; introducing staff augmentation, technical and operational solutions, Managed Services and consulting.
Sold and managed SOW, Windows 10 project for Enterprise Financial client - Project completed on time and on budget - resulting in recommendations for more work in other departments of offices nationwide.
Developing/growing business at branch level of five different national accounts
Generated ~$525K in 2019 from new clients, increase of % 22% over one year - By growing current national accounts and bringing on 7 new company contracts and clients - grew book of business to over ~$1.3M total.
Proven ability to manage internal sales and recruiting teams across nation in highly competitive environment through sales training, team building and executive relationships.
Deepen engagement with existing Channel Partners and internal stakeholders; driving business growth and DM lead generation
Run full desk; multitask outside sales and full life-cycle recruiting to allow for creative marketing of firm to client and candidates
Utilize LinkedIn Recruiter, Monster, and Bullhorn CRM to contact and recruit potential clients and candidates
Screen, interview and assess candidates in line with company standards to ensure thorough understanding of their job and career requirements
Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
Developed and executed solutions to customer needs and drivers through hands-on engagement.
Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
Director of Business Development, 01/2017 to 11/2017 Built In NYC – City, STATE,
Spearhead market expansion into New York City to effectively position Built In NYC’s culture of innovation and solutions on how start up’s and tech companies acquire top talent in NYC
Inside and outside full-cycle sales for new business - including lead generation, prospecting and setting meetings with clients, holding web demos, pitching products onsite, developing pricing and proposals, contract negotiation, and closing
Expert researching to stay abreast on market changes and educating company leaders (i.e. CEOs, Heads of HR/Talent and Marketing) on value of employer branding, being competitive in race for top talent, and maximizing client experience on builtinnyc.com, thus evangelizing the BINYC brand and increasing revenue
Interview prospects for new Built In team members and provide feedback for HR within Greenhouse software.
Created and aligned Content Strategy framework to support and guide tech and start-up prospects to self discover their own company’s story (employer brand) - to ultimately convert page views to most qualified applications on BINYC.
Ever-evolving sales process consistently honed and reproduced - write scripts, templates and sales collateral and run/participate in role plays and listening in on active calls to perfect company-wide sales processes.
Helped take average sales cycle from 2+ months to less than 3 weeks.
1st in sales revenue generated in Q2 2017
Regional Partnership Executive, 10/2015 to 04/2016 Noodle – City, STATE,
Prospect for potential clients to offer advertising services in 3 assigned territories: Dallas, Houston and Los Angeles.
Consult with education institutions/providers to develop partnership through created advertising campaigns and provider content.
Negotiated and provided clients CPC for campaign & follow up with clients to address RFP & Set KPIs.
Administrated Salesforce CRM record types, sales intelligence, sales reports, dashboards and page layouts to improve sales strategy and efficiency.
Prepare and deliver sales presentations to new and existing clients.
Refined existing sales strategy that jumpstart's renewal rates from 0% to 45%.
Process all correspondence and paperwork related to accounts.
Line of Credit Sales Manager / SMB Lending Advisor, 05/2013 to 04/2015 OnDeck Capital Inc. (ONDK) – City, STATE,
Solely responsible for book of 5000+ customers, improving line volume balance in draws over 15% compared to control group month over month.
Assist in on-boarding of all new members to outbound sales team. Organized continued development, training and implementation of new initiatives to all 140+ Sales Agents specific in Line of Credit Product in both NYC and Denver offices.
Develop sales strategy and customer outreach strategy for line of credit product when OnDeck went from one product (term loans) to two products (line of credit).
Design and develop Line of Credit training for sales, collections, and customer service departments.
Create detailed storyboards, presentations to allow specific department’s quick adoption of Line of Credit processes.
Provide insights and recommendations relevant to marketing strategy for Line of Credit product.
Lead product meetings, setting agendas and providing updates on accounts, as well as on sales team activity.
Maintain account plans, and regularly review these against established milestones and targets. Follow up action items, by tracking progress against deadlines.
Prepare related reports such as Training Impact Reports, Volume v. Revenue and Activation Rate for C Level personnel.
Establish protocols for assessing service quality for accounts. Serve as interviewer for such assessments.
Responsible for using customer feedback to improve customer satisfaction and implement OnDeck/customer relations.
Document all customer/product reported issues and track resolution across teams through to completion ensuring high level of customer satisfaction in CRM system
Sold over 300 lines of credit organically through entire sales cycle.
Handled all customer service issues for 8+ months until new customer service division became familiar with product and services; while maintaining management duties. (less than 1% churn rate)
Education
Bachelor of Science: Psychology, Expected in 05/2011 Towson University - Baltimore, MD GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Length
Measurable Results
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
Towson University
Job Titles Held:
Technical Account Executive/Senior Recruiter
Director of Business Development
Regional Partnership Executive
Line of Credit Sales Manager / SMB Lending Advisor
