Motivated Professional with 10 years of experience offering office support as an Administrative assistant/Accounts Management. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
POS system expertise
Accurate cash-handling
Mentoring and training
Staff training and motivation
Opening and closing procedures
Technologically savvy
Accounting support
Sensitive material handling
Microsoft
Excel spreadsheets
Time management
Payroll and benefits administration
Invoicing and billing
Experience
06/2018 to Current
Team Lead Sales AssociateCava – Laurel, MD,
Monitored performance of sales team and implemented improved methods where needed.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Created eye-catching merchandise displays to entice customers into store.
Trained and developed new team members.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Coached other employees in effective customer service and successful selling techniques.
Checked store shelves and restocked products from inventory in back room.
Achieved or surpassed company-defined sales quotas.
Received shipments and signed off on packages, documenting all incoming items in the system.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Assisted customers by finding needed items and checking inventory for items at other locations.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Scanned and bagged items and operated cash register to check out store patrons.
05/2015 to 06/2018
Accounts Payable ClerkMortenson – Tysons Corner, VA,
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Reconciled monthly statements and transactions to keep records accurate and current.
Gathered information to produce accounts payable reports for review.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Expedited payments by verifying accuracy and currency of vendor information.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Prepared weekly payroll for team of salaried and hourly employees.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Tracked and submitted employee timesheets to accounting department for payroll processing.
02/2012 to 04/2014
Administrative AssistantQuick Print – City, STATE,
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Prepared Bank Deposits.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
06/2009 to 05/2012
Office Manager /Payroll ClerkRose CNA Staffing – City, STATE,
Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Identified, researched and resolved issues with hours worked.
Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
Established employee payroll files and updated existing files with new information.
Protected payroll operations and maintained employee confidence by keeping information private.
Received, filed and processed paperwork and documents for on-boarding employees.
Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
Calculated accurate wages, including overtime, salary increases and bonuses.
Education and Training
Expected in 06/1982
High School Diploma: Hawksbill High - Bahamas, GPA:
Accomplishments
Recognized as Employee of the Quarter for outstanding performance and team contributions.
Promoted from Receptionist to Administrative Assistant, in less than 6 months.
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