Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated Professional with 10 years of experience offering office support as an Administrative assistant/Accounts Management. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • POS system expertise
  • Accurate cash-handling
  • Mentoring and training
  • Staff training and motivation
  • Opening and closing procedures
  • Technologically savvy
  • Accounting support
  • Sensitive material handling
  • Microsoft
  • Excel spreadsheets
  • Time management
  • Payroll and benefits administration
  • Invoicing and billing
06/2018 to Current
Team Lead Sales Associate Cava Laurel, MD,
  • Monitored performance of sales team and implemented improved methods where needed.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Created eye-catching merchandise displays to entice customers into store.
  • Trained and developed new team members.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Coached other employees in effective customer service and successful selling techniques.
  • Checked store shelves and restocked products from inventory in back room.
  • Achieved or surpassed company-defined sales quotas.
  • Received shipments and signed off on packages, documenting all incoming items in the system.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Scanned and bagged items and operated cash register to check out store patrons.
05/2015 to 06/2018
Accounts Payable Clerk Mortenson Tysons Corner, VA,
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Gathered information to produce accounts payable reports for review.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
02/2012 to 04/2014
Administrative Assistant Quick Print City, STATE,
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Prepared Bank Deposits.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
06/2009 to 05/2012
Office Manager /Payroll Clerk Rose CNA Staffing City, STATE,
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Identified, researched and resolved issues with hours worked.
  • Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
  • Established employee payroll files and updated existing files with new information.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
Education and Training
Expected in 06/1982
High School Diploma:
Hawksbill High - Bahamas,
  • Recognized as Employee of the Quarter for outstanding performance and team contributions.
  • Promoted from Receptionist to Administrative Assistant, in less than 6 months.

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Resume Overview

School Attended

  • Hawksbill High

Job Titles Held:

  • Team Lead Sales Associate
  • Accounts Payable Clerk
  • Administrative Assistant
  • Office Manager /Payroll Clerk


  • High School Diploma

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