team lead sales associate resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Upbeat, customer-focused Sales Associate with 20 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

  • Accurate cash-handling
  • Sales transaction processing
  • POS system expertise
  • Strategic sales
  • Customer care
06/2020 to 11/2021
Team Lead Sales Associate Mitek Industries, Inc. Tolleson, AZ,
  • Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Created eye-catching merchandise displays to entice customers into store.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Researched items at other locations to find products requested by shoppers.
  • Negotiated sales and pricing with new and existing clients.
  • Cross-trained on different positions to best support team during peak periods.
  • Assisted with training, development and mentoring of sales employees.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Achieved sales targets regularly to enable sustained growth.
  • Delegated tasks to maintain efficient workflow.
02/2019 to 12/2020
Material Handling Specialist Multicolor City, STATE,
  • Developed and maintained strong working knowledge of products and handling requirements.
  • Trained and mentored [Number] new hires to operate and maintain material handling equipment safely.
  • Completed material handling documentation tasks via radio frequency, scanning where possible and avoiding manual keying.
  • Inspected and performed regular maintenance on material handling equipment used in warehouse and reported repair needs.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Loaded completed orders on pallets according to delivery numbers.
  • Palletized boxes to streamline movement and shipment.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Observed inventory allocation to maintain material needs and production deadlines.
06/2004 to 07/2018
Medical Assistant, Office Manager, Coder and Bille Gill Medical & Geriatrics Assoc. Llc City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Filed and submitted insurance claims.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Managed office inventory and placed new supply orders.
  • Documented and filed patient data and medical records.
  • Reviewed medical records to meet insurance company requirements.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assessed medical codes on patient records for accuracy.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Expertly assigned charges and payments for medical procedures.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Sought clarification from physicians and other hospital personnel for answers to needed coding interpretations prior to abstracting records.
  • Verified final claim submissions by comparing account charges with documentation.
  • Planned for system conversions and office moves.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Performed routine quality assurance audits to promote data integrity.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Drafted manuals and resources for identifying access to services.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Cultivated community relations and worked with teams to optimize programs.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Education and Training
Expected in 06/2004 to to
Associate of Applied Science: Medical Assisting
College - Columbus, IN,
  • Dean's List Honor Recipient
  • Student Achievement Award
Expected in 05/1998 to to
High School Diploma:
Crothersville High School - Crothersville, IN,
Activities and Honors
  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)

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Resume Overview

School Attended

  • College
  • Crothersville High School

Job Titles Held:

  • Team Lead Sales Associate
  • Material Handling Specialist
  • Medical Assistant, Office Manager, Coder and Bille


  • Associate of Applied Science
  • High School Diploma

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