surgical coordinator sales resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Ambitious, energetic, result-oriented, proactive multitasker, highly proficient in interpersonal skills, works well in fast paced environment and is motivated to succeed in a growth oriented team that will provide a challenging experience with opportunities for career advancement.
Skills
Microsoft Outlook
Inside Sales
Microsoft Office
Filing
Customer Service
Salesforce
Marketing
Medical Scheduling
Insurance Verification
Medical Office Experience
Medical Records
Medical Terminology
Time management
Live Chat
English - Expert
Spanish - Fluent
Influencing and negotiating with customers
Emotional competence
Administrative assistant/receptionist
Data entry
Education and Training
High school diploma or GED: Math & Science, Expected in 2018 - Barbara Goleman High School - Miami Lakes, FL, GPA: Status -
Assist new and prospective cosmetic patients over the phone and via email, perform an online consultation
Ensure all required medical information along with proper photos for the surgeon’s evaluation is completed
Responsible for informing first time clients on our services, promoting the clinic, our surgeons, and current procedure specials
As well as what is included in their quote, and what would be required for their post-op care, including their after stay
Responsible for booking and scheduling surgeries, pre op/post op appointments, in person consultations
Any rescheduling
Follow up with new patients to renew their interest and inform them on current specials
Via phone and email
Inform and assist patients with financing options, in-house financing and financing company options such as CareCredit, Cherry financing & United Medical, provide any application assistance if needed
Acts as a liaison between patient and surgeons before and after their surgical procedure
Collect deposits and payments toward patients surgery balance over the phone and in person, send surgical invoice via email and post payment on their account
Answering any questions patients may have before and after surgery, maintaining a relationship with the patient to make them feel comfortable and excited throughout their journey
Provide assistance with after care coordination such as recovery housing for out of town patients, as well as any post-surgical massages & spa treatments to speed up recovery such as hydrating IV’s
Handle high volume calls, messages and inquiries on a daily basis, make sure all tasks are done before the end of the day
Tasks such as responding to any clients, patients, taking payments, sending contracts, invoices, scheduling or re-scheduling, communicate with any new leads, follow ups with older leads, informing any patients if any changes are made, sending reminders, completing pending evaluations, giving out quote, maintaining an organized and neat desk, relaying any messages to other coordinators.
Managed patient check-in and check-out procedures and processed payments.
Surgical Coordinator - Sales , 12/2018 - 01/2021 Professional Plastic Surgery – City, STATE,
Responsible for informing first time clients on our services , promoting the clinic, surgeons, and current procedure specials
Responsible for booking surgeries, pre op/post op appointments, online consultations and in-person consultations
Assist new and prospective cosmetic patients over the phone and via email, perform an online consultation
Follow up with new patients to renew their interest and inform them on current specials
Provide any re-scheduling needed to the patient
Inform patients on financing options, in house financing and financing options such as CareCredit,
Alphaeon & United Medical and provide application assistance
Acts as a liaison between patient and surgeons before and after surgical procedure
Collect deposits and payments toward patients surgery over the phone and in person, send surgical invoice via email as well as their docu-sign
Answering any questions patients have before and after surgery, maintaining a relationship with the patient to make them feel comfortable throughout their journey
Provide assistance with after care coordination such as recovery housing for out of town patients, as well as any post-surgical massages
Filing all printed patient records as well as inputting information in their online patient portal.
Front Desk Receptionist / Sales Associate, 02/2018 - 11/2018 Hand & Stone Massage And Facial Spa – City, STATE,
Greet and welcome first time guests and members upon spa arrival
Answer phone calls, book and confirm appointments, answer any questions regarding the spa services,
sell-memberships, gift cards and service upgrades
Promote health/wellness benefits of massage/facial spa therapy
Maintain a clean work environment on a daily basis, spa rooms, lobby, bathrooms and break room
Follow proper filing procedures and file maintenance
Perform various other duties as assigned
Communicating the needs of clients to therapists and estheticians
Sell spa memberships, and inform new prospective clients on all our benefits and membership perks
before and after their complimentary service with us to encourage them to keep coming back
Open and close the spa, make sure all rooms have been organized, properly cleaned by estheticians and
massage therapists, ensure cash registers contain the correct closing amount and input total earnings
in our system.
Receptionist, 12/2016 - 01/2018 Faith Medical Group – City, STATE,
Greet and welcome patients as soon as they arrive at the office
Review intake forms for any first time patients ensuring all required information and identification is
provided
Taking and ensuring messages are passed to the appropriate staff member in a timely basis
Scheduling patient for appointments or re-scheduling if needed
Assisting with mail as required
Made copies, sent faxes, and handled all outgoing correspondence
Verify Insurance benefits for all patients
Answer calls and assist existing and new patients over the phone as well as send reminders and confirm
upcoming appointments
Input patient information in the system
Collect payments required
Perform various duties as assigned.
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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