Exceptional leader talented at sales, customer service and technology. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
Project management
Data management
Team liaison
Team leadership
Conflict resolution
Extremely organized
Process implementation
Powerful negotiator
Strong verbal communication
Self-motivated
Education
Texas A&M UniversityCorpus Christi, TXExpected in December 2010 ā āBachelor of Arts:Biochemistry - GPA:Biochemistry
Texas A&M University, Expected in May 2013 ā āMasters of Business Administration: - GPA:
Work History
Click Up - Supplemental Insurance Agent San Diego, CA, 02/2018 - Current
Provided sales and service support to existing business and residential clients.
Networked in territory to generate leads.
Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs.
Provided sound financial, insurance and wealth-management services to protect and grow client assets.
Securranty - Enterprise Support Specialist City, STATE, 02/2017 - 12/2017
Communicated effectively with corporate and field users.
Performed project team and end user testing before production rollout to ensure the systemĆ¢ā¬ā¢s capabilities match the need of the business.
Developed and proposed new system standards to improve production or workflow as required.
Ability to work on and accomplish tasks across multiple project teams for multiple customers.
Proficient in cloud technologies including Office 365 and Google Applications.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Worked with development teams and vendors in order to investigate, diagnose, and troubleshoot performance issues and outages.
Analyzed and developed designs for the customerĆ¢ā¬ā¢s reports, interfaces, and data setup / conversions needed for production go live.
Effectively oversaw and participated with the other management team in employee recruitment to ensure appropriate staffing.
Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments.
Identified, assessed and recommended alternative solutions to meet business needs.
Acted as liaison with manufacturers and vendors of software and application products, especially with regard to problem diagnosis and resolution.
Developed and maintain relationships with clients, HP and Cisco partners, and internal teams.
Documented incident tickets in ticketing system and ensuring tickets are closed as issued are resolved.
Provided quality assurance documentation and peer reviewed on Netsync projects.
Performed and documented warranty research to ensure all equipment warranties are appropriate and valid.
Managed multiple priorities across multiple customersĆ¢ā¬ā¢ projects at one time.
Ensured the planning and execution of all capital procurement services activities are in accordance with company policy, in order to maximize the company profits, minimizing total cost of ownership and risk, while ensuring fulfillment of schedule and quality requirements.
Collaborated with departments to manage active contracts and contractor/supplier relationships, ensure performance against criteria such as safety, cost, schedule compliance, and quality, and take a lead role in driving resolution of performance problems, contract disputes, warranty disputes, and claims.
Apple, Inc - Support Specialist/Lead Sales Expert City, STATE, 05/2008 - 08/2015
Top 5% of sales in the company throughout 8-year tenure.
Lead a team of technicians and ensured their development for personal and professional growth.
Established consistent and loyal business-to-business relationships.
Performed device configurations on all of AppleĆ¢ā¬ā¢s products.
Understanding of IT terminology and process, to effectively communicate changes in layman's terms, etc.
Established a strong customer focus and technical expertise to educate customers on their technology.
Worked with development teams in order to investigate, diagnose, and troubleshoot performance issues and outages.
Identified, assessed and recommended alternative solutions to meet business needs.
Skills
go live, Apple, art, benchmarking, Business Consulting, Cisco, contracts, clients, Client Relations, diagnosis, documentation, driving, focus, HP, Team Leadership, Mac OS, Microsoft Office Suite, Office, Enterprise, networks, Problem Solving, Process Improvement, procurement, publications, quality, Quality Assurance, recruitment, research, safety, sales, staffing, Strategic Planning, Technical Support, troubleshoot, workflow, workshops
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