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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Attentive, adaptable and resilient individual offering over three years as Shift Leader for Tropical Smoothie Cafe. Focused and skilled in employee oversight, mentoring and making process improvements. Manages team with proactive approach and conscientious attention on day-to-day needs. Outgoing and reliable Brand Ambassador with experience in promoting products to a college students. Trusted to positively represent Amazon as well as Riddle & Bloom by being well-versed and knowledgeable in all products. Consistently able to effectively communicate and engage customers about products and current promotions.

Skills
  • Brand awareness
  • Customer relations
  • Relationship management
  • Communication skills
  • Team management
  • Customer service
  • Team building
  • Problem resolution
  • MS Office
  • Supervision
  • Planning and coordination
  • Project organization
  • Mental Health First Aid certified
  • CVent
Experience
Student Brand Ambassador, 07/2019 to Current
Pilgrim's Pride Corp.San Antonio, TX,
  • Student Ambassador in partnership with Amazon.
  • Successfully promoted Amazon Prime Student.
  • Leveraged Outfield Application to input and compile data gathered during shifts.
  • Prepared detailed promotional presentations.
  • Increased social media reach by implementing new marketing strategies targeting niche audience.
  • Monitored social media for trending news, ideas and feedback.
  • Offered actionable tips and advice for expanding digital space.
  • Created articles and posts for social media platforms to drive company interest.
  • Maximized community outreach, authoring online publication content, scheduling, media profiles and analytics.
  • Developed marketing plans and successfully promoted business on internet.
  • Developed unique, interesting and engaging content for range of social media platforms, including Instagram and Twitter.
  • Promoted Prime Student by educating customers and prospects about offerings.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Partnered with multiple campus organizations to set up promotional events.
Shift Leader, 02/2017 to Current
The Del Monte LodgeRochester, NY,
  • Documented receipts and employee hours.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Delegated tasks to employees and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Increased customer base and market share by promoting product.
  • Conducted one-on-one training sessions with team members resulting in reduced lost time and workplace accidents.
Catering Server, 06/2019 to 06/2020
Merri Makers CateringCity, STATE,
  • Worked multi-course dinners with pre-plated foods.
  • Wrapped silverware efficiently and organized napkins for up to 275 guests.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Completed thorough and accurate opening and closing duties to facilitate smooth operations.
Polling Interviewer, 09/2018 to 03/2019
The William J. Hughes Center For Public PolicyCity, STATE,
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
  • Collected information related to local politics and demographics through conduction of thorough interviews.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Entered participant data into databases.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2021
Stockton University - Absecon, NJ
GPA:
  • 3.03 GPA
  • Concentration in Mental Health
High School Diploma: , Expected in 06/2017
West Windsor-Plainsboro High School South - West Windsor, NJ
GPA:
Accomplishments
  • Selected to attend the East Coast Asian American Student Union Conference two years in a row.
  • Certified in Mental he

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Resume Overview

School Attended

  • Stockton University
  • West Windsor-Plainsboro High School South

Job Titles Held:

  • Student Brand Ambassador
  • Shift Leader
  • Catering Server
  • Polling Interviewer

Degrees

  • Bachelor of Arts
  • High School Diploma

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