sr travel consultant iii resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Enthusiastic CyberSecurity Student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
SAP Concur-Certified
Cytric Certified
Sabre
Amadeus
EProfile
ETS
Conferma
Microsoft office
Project Management
Hotel Booker
Trip Source
Trip it
SAP Concur mobile application
Contact Tracing
Linux
MySQL
C++
Python
HTML
ADP, Relationship management
Basic, Sabre
Book, SAP
C++, Self-starter
Client, Web sites
Customer service
Detail-oriented
Documentation
Fast
Functional
Government
Home office
HTML
Linux
Access
Microsoft office
MySQL
Oracle
Project Management
Python
Quality
Travel research
Executive travel
Company guidelines and procedures
Itineraries
Analytical skills
Multitasking abilities
MS Office 365
Adaptability
Written Communication
Responsible
Interpersonal communications
Mentoring and training
Work History
Sr. Travel Consultant III, 01/2019 - Current BCD Travel INC. – City, STATE,
Work independently & remotely from home office.
Book both domestic and international reservations which 70%-80% consisted OF MULTI-segment, multi-destination international itineraries.
Effectively use the internet and other available sources such as TSS, State Department web sites to inform the client of current international affairs.
Provide world class customer service.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Used Sabre to create and update client electronic records.
Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
Provided useful travel materials such as guides, maps and event programs.
Handled sensitive personal data with discretion.
Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Discussed security issues and protocols with individuals traveling to highly insecure areas such as Middle East.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Digital Services Product Executive, 08/2015 - 01/2019 ATPI Griffin Stone – City, STATE,
ATPI Griffin Travel Worked independently & remotely from my home office.
Researched with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.
Resolved straight-forward cases immediately; determine resources required to resolve more complex cases.
Troubleshot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.
Maintained a strong passion for solving problems and helping customers, acting as a first line of relationship management Escalated unresolved customer issues as necessary to ensure timely resolution Routinely updated the customer on open cases to gain additional information or advise of status.
Identified service gaps and escalated as appropriate Trained customers on basic production functionality Interface with other Concur departments as necessary to resolve customer issues Developed and maintained working knowledge of Concur products including new releases and products Contributed knowledge-base information regarding Concur products or issues about Concur products.
Tested new product functionality as needed.
Reported on product campaigns to track progress and invited constructive criticism for improvement.
Leveraged social media, email marketing, press conferences and e-campaigns to market developed products.
Aligned campaigns with strategic plans in targeting key audiences.
Supported digital project manager with creative recommendations to optimize marketing campaigns.
Exercised best risk management practices to manage cost-effective buying and hiring of third-party services.
Worked closely with stakeholders on evolving strategy to meet market trends and shifts.
Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Continually maintained and improved company's reputation and positive image in markets served.
Mentored local personnel on best practices and protocols to maximize productivity.
Sr. Travel Consultant III, 06/2011 - 08/2015 CWT Energy Services – City, STATE,
International Travel CONSELOR, Carlson wagon lit -Engery Resources & MARINE Worked independently & remotely from my home office.
Booked both domestic and international reservations which 70%-80% consisted OF MULTI-segment, multi-destination international itineraries.
Effectively use the internet and other available sources such as TSS, State Department web sites to inform the client of current international affairs.
Crew Rotations, Marine and Offshore, Travel CONSELOR, ALMEDA tRAVEL -government aCCOUNTS Booked heavy international and domestic air, car and hotels reservations.
Keyed Travel Orders Processed refunds, reissues and exchanges.
Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
Assessed client needs and recommended appropriate products and services to meet preferences and budget.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Used [Software] to create and update client electronic records.
Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
Provided useful travel materials such as guides, maps and event programs.
Handled sensitive personal data with discretion.
Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Implemented automated office systems, optimizing client and data communications as well as records management.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Helped senior managers make effective decisions based on current and accurate reporting.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Education
AAS: Cyber Security , Expected in 12/2022 - St. Thomas University - Houston, TX, GPA: Status -
Certificate: Computer Programming, Expected in 05/2020 - Lone Star College - Cy-Fair TX, GPA: Status -
Population Health Contact Tracing Cert: Contact Tracing , Expected in - University Of Houston - Houston, TX, GPA: Status -
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