sr business specialist resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Accomplished Sr Business Specialist with 7 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers. Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Relationship Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in banking.
Skills
Multitasking and Prioritization
Building Customer Trust and Loyalty
Verbal and Written Communication
Spanish and English speaker
Understanding Customer Needs
Computer Proficiency
Complex Product Knowledge
Establishing and Maintaining Customer Relationships
Excellent Attention to Detail
Inbound and Outbound Calling
Hard worker and professional
Work History
Sr Business Specialist, 04/2019 to Current Nextera Energy, Inc – Jupiter, FL,
Maintained friendly and professional customer interactions.
Presented products and services to customers using in-depth knowledge to answer questions.
Opened new accounts and made changes to existing accounts.
Identified customer desires and goals through needs-based sales tactics.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Developed customized solutions of deposit, lending and other products for small business customers.
Prospected for new business through networking, community outreach and customer referral generation.
Executed wire transfers, stop payments and account transfers.
Business Specialist, 04/2017 to 04/2019 Crossfirst Bankshares, Inc. – Frisco, TX,
Developed customized solutions of deposit, lending and other products for small business customers.
Prospected for new business through networking, community outreach and customer referral generation.
Utilized CRV tool to generate leads.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Delivered exceptional experience and maintained productive relationships with area small businesses.
Provided leadership and direction to grow team portfolio and increase revenue.
Opened new accounts and made changes to existing accounts.
Personal Banker, 07/2015 to 04/2017 Midland States Bancorp, Inc – Clayton, MO,
Promoted financial products by maintaining excellent service offering knowledge.
Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Stayed current on changing products, services and policies to offer exceptional service to customers.
Presented new and additional products and services to existing customers.
Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Lead Teller, 07/2013 to 07/2015 Trustone Financial – Kenosha, WI,
Educated customers on use of banking website and mobile apps.
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