LiveCareer-Resume

sped paraprofessional resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • IEP Goals
  • Smart Board Technology
  • Educational Opportunities
  • Teacher Assistance
  • Ability to Adapt
  • Behavior Redirection
  • Supply Stocking
  • Visualization Techniques
  • Daily Logs
  • Delivery Coordination
  • Call Answering and Routing
  • Front Desk Operations
  • Visitor and Customer Relations
  • Data Entry and Database Software
  • Customer Complaint Resolution
  • Computer Proficiency
  • Positive Attitude and Energetic
  • Greeting and Seating Clients
  • Telephone Etiquette
  • Customer Satisfaction
  • Loading and Unloading
  • Cleanliness and Sanitation
  • Record Sorting and Filing
  • Price Identification
  • Merchandise Packaging
  • Credits and Refunds
  • Customer Transactions
  • Customer Service and Assistance
  • Cash Register Operation
  • Sweeping and Mopping
  • Performing Needs Assessments
  • Stocking and Replenishing
  • Shelving Items
  • Monetary Transactions
  • Professional Telephone Etiquette
  • Folding Clothes
  • End Cap Placement
  • Guest Satisfaction
Education
Penn Foster Homeschool Curriculum Homeschool, Expected in 01/2022 High School Diploma : - GPA :
Work History
Kipp Houston Public Schools - SpEd Paraprofessional
Austin, TX, 03/2022 - Current
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Oversaw class of students in absence of instructor.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
  • Delivered individual services and instruction support to students and coworkers.
Bed Bath & Beyond - Cashier
Casper, WY, 08/2021 - 03/2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Erickson Living - Front Desk Receptionist
Fairfax, VA, 03/2021 - 06/2021
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept records in CRM to maintain customer data.
Erickson Living - Front Desk Receptionist
Richmond, VA, 03/2019 - 10/2020
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Processed customer premium payments .
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Collected premiums and issued accurate receipts.

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Resume Overview

School Attended

  • Penn Foster Homeschool Curriculum

Job Titles Held:

  • SpEd Paraprofessional
  • Cashier
  • Front Desk Receptionist
  • Front Desk Receptionist

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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