sped paraprofessional resume example with 2+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • IEP Goals
  • Smart Board Technology
  • Educational Opportunities
  • Teacher Assistance
  • Ability to Adapt
  • Behavior Redirection
  • Supply Stocking
  • Visualization Techniques
  • Daily Logs
  • Delivery Coordination
  • Call Answering and Routing
  • Front Desk Operations
  • Visitor and Customer Relations
  • Data Entry and Database Software
  • Customer Complaint Resolution
  • Computer Proficiency
  • Positive Attitude and Energetic
  • Greeting and Seating Clients
  • Telephone Etiquette
  • Customer Satisfaction
  • Loading and Unloading
  • Cleanliness and Sanitation
  • Record Sorting and Filing
  • Price Identification
  • Merchandise Packaging
  • Credits and Refunds
  • Customer Transactions
  • Customer Service and Assistance
  • Cash Register Operation
  • Sweeping and Mopping
  • Performing Needs Assessments
  • Stocking and Replenishing
  • Shelving Items
  • Monetary Transactions
  • Professional Telephone Etiquette
  • Folding Clothes
  • End Cap Placement
  • Guest Satisfaction
Penn Foster Homeschool Curriculum Homeschool, Expected in 01/2022 High School Diploma : - GPA :
Work History
Kipp Houston Public Schools - SpEd Paraprofessional
Austin, TX, 03/2022 - Current
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Oversaw class of students in absence of instructor.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
  • Delivered individual services and instruction support to students and coworkers.
Bed Bath & Beyond - Cashier
Casper, WY, 08/2021 - 03/2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Erickson Living - Front Desk Receptionist
Fairfax, VA, 03/2021 - 06/2021
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept records in CRM to maintain customer data.
Erickson Living - Front Desk Receptionist
Richmond, VA, 03/2019 - 10/2020
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Processed customer premium payments .
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Collected premiums and issued accurate receipts.

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Resume Overview

School Attended

  • Penn Foster Homeschool Curriculum

Job Titles Held:

  • SpEd Paraprofessional
  • Cashier
  • Front Desk Receptionist
  • Front Desk Receptionist


  • High School Diploma

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