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specialist market intelligence customer data resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Career Objective

Market Intelligence Specialist in the beauty industry that leverages my entrepreneurial, customer relations, CPG project management skill set and strong work ethic.

Skills
  • Experience in leadership
  • CPG project management
  • Content management expertise
  • Customer relationship management (CRM)
  • Business recovery and sustainability
  • Forecasting and planning
  • Organizational skills
  • Quantitative skills
  • Mastery in Excel, Word, Powerpoint, Outlook, 1010Data, SPS Commerce
  • Integrated Reporting Information System (IRIS)
  • Data mining and market analysis
  • Marketing expertise
  • Exceptional client relationship building skills
  • Strong analytical and quantitative skills, and problem- solving abilities
  • Curious, critical thinker who thinks about the data and can recognize and troubleshoot anomalies
  • Keen attention to detail balanced with ability to see the big picture
  • Ability to manage time and prioritize projects to meet deadlines
  • Team player who works well with others and readily adapts to change
  • Friendly, positive attitude
Work Experience
05/2021 to Current Specialist, Market Intelligence & Customer Data Troon Golf, L.L.C. | Bristol, VA,
  • Designed and produced sales reports and analyses to support business needs across the organization.
  • Prepared, ran, validated and distributed POS reports.
  • Ensured data quality and accuracy of all reports produced and troubleshoot as necessary.
  • Owned the process and oversight for new/existing items setup in select retailer portals.
  • Developed intuitive directory of all reports, data sources, metrics, calculations, definitions and usage.
  • Trained end-users on reports and dashboards.
  • Assisted with the development of specifications for CRM system.
  • Partnered in maintaining and ensuring accuracy of Customer Hierarchy documents and owned updates of CRM workbooks.
  • Mined external data sources and integrated them with internal data to enhance understanding of company and industry performance (i.e. historical data, present-day results, and future forecasts)
  • Prepared analyses and reports that extend beyond the findings to insights and potential actions.
  • Assisted in Strategic Projects including development of Category hierarchy and other data/insights-related projects.
  • Identified trends to inform channel sales strategies and channel communications.
05/2016 to Current Personal Tennis Coach & Entrepreneur Self Employed | City, STATE,
  • Built a successful client roster for private tennis lessons.
  • Organized and managed numerous tennis tournament schedules for juniors, tennis clinics for juniors/adults involving complex schedules and deadlines.
  • Built strong client-based relationships, organized children’s schedules as well as family activities.
  • Maximized customer satisfaction and significantly increased client base year over year through social media marketing.
09/2020 to 05/2021 Channel Success Coordinator EC Scott Group LLC | City, STATE,
  • Oversaw all aspects of translation, activation, and governance within General Merchandise & Food channel.
  • Created and supported the execution of the channel growth strategy while developing strong relationships with internal and external customers.
  • Partnered with direct Manager to grow year over year sales while provided exceptional support and service within the channel.
  • Supported the achievement/exceeding of annual sales targets.
  • Identified growth opportunities to enhance the experience and long-term success of the customer.
  • Identified and created sales plans, programs and targeted initiatives that help drive channel growth.
  • Informed channel budget and assisted in the tracking of all spent.
  • Assisted in the creation and ongoing maintenance of sales tools (i.e. training manuals, sales brochures, presentations, etc.)
  • Provided a “channel lens” on training content to ensure collateral is digestible and will resonate with team.
  • Managed external vendors and creative resources (i.e. POP/POS Suppliers) to design and execute all channel specific needs.
  • Managed customers new item and portals setups and management.
  • Managed the coordination, communication, and management of seasonal forecasts.
  • Worked in partnership with Brand Success and Channel team to define and ensure the seamless execution of all non-sale able goods per season (samples, gratis, comps, etc.)
  • Tracked and recapped channel activity, issues and opportunities, retail environment and provided feedback to internal resources.
  • Worked with the Partner Acquisition team to constantly improve the way that we launch new partnerships.
  • Worked in partnership with broader Channel Success team & Sales OpsEx to streamline and simplify the sales process.
  • Identified, developed, and created proactive sales opportunities with a focus on packaging tools.
  • Worked with Brand Success team to ensure channel appropriate new products are brought to market effectively.
  • Coordinated channel planning activities (i.e. Market meetings)
09/2019 to 09/2020 Military & E-Commerce Sales Support EC Scott Group LLC | City, STATE,
  • Assisted the market manager to help grow the business within the Military and Ecom channel.
  • Pulled and manipulated all retail data into a readable format in excel.
  • Updated and collected data for new and updated assortments.
  • Built external communications for in-store support staff.
  • Pulled and manipulated inventory stock reports.
  • Managed and tracked new item set up in PIM system.
  • Executed collateral and poster mailings.
  • Tracked POs and EDI Order copies.
  • Worked with TMD on updating of planning/purchasing documents, order forms, asset management, and price increase notifications.
  • Entered orders via Prophet21 and Salesforce.
05/2014 to 09/2019 Assistant Tennis Director Tokeneke Country Club | City, STATE,
  • Managed all aspects of the clinic program and private lessons for over 400 club members.
  • Managed court bookings, so that in-season the cub reached 100% capacity.
  • Assisted in managing three women’s teams and two junior teams.
  • Organized, marketed and ran tennis and club social events.
  • Structured and managed team leadership of tennis professional staff.
  • Assisted in developing print and online marketing materials.
  • Coordinated internal and external club events.
  • Co-managed pro-shop including merchandise procurement, inventory, billing and accounting.
  • Responsible for billing and accounting of all lessons and pro-shop merchandise.
08/2010 to 05/2018 Head Tennis Professional Kings Highway Tennis Club | City, STATE,
  • Built personal clientele roster and developed highly popular clinics for the club.
  • Created, managed and ran tennis programs, competitive teams, lessons for all age groups and ability levels.
  • Assisted with the development of tennis team strategies and organized social events.
  • Designed and conducted a class for special needs and autistic children.
  • Managed all billing and accounting for merchandise, clinics and private lessons.
  • Responsible for day-to-day office operations, including customer service.
  • Led digital media marketing campaign to increase client base and promote club activities.
  • Conducted marketing research (2017-2018) and increased sales, number of clients and satisfaction of the customers.
Education and Training
Expected in 07/2010 to to BBA | Business Administration And Management University of South Alabama, Mobile, AL GPA:
Languages
English:
Full Professional
Negotiated:
Slovak:
Native/ Bilingual
Negotiated:
Czech:
Full Professional
Negotiated:
French:
Limited
Negotiated:
German:
Limited
Negotiated:
Accomplishments
  • Promoted from Channel Success Coordinator to Market Intelligence Specialist in less than 12-months
  • Alliance Francaise graduate in 3 months
Activities and Honors/Awards
  • Business Administration/Marketing- Management – GPA 3.5
  • Treasurer, University of South Alabama Marketing Club
  • Sporting Events Assistant, Department of Athletics
  • Division 1 Tennis Assistant Coach, Spring, 2010
  • Division 1 Tennis Women’s Team Captain/Player
  • Member, Alumni Association
  • Former Tennis Professional - Professional tennis career 2002- 2005
  • Tennis- All Time Sun Belt Conference Women’s Player Honor, 2007, 2008, 2009
  • NCAA Woman of the Year Nomination (tennis), 2008 and 2009
  • Full scholarship to the University of South Alabama
  • Platform Tennis – National Ranking #26, 2015
  • Junior Tennis - Member of the Slovak National Team at the All European Championships, 2000-2003
Certifications
  • USPTA Certified Tennis Professional
  • PTR Professional Tennis Registry Certified
  • PPTA Certified Platform Tennis Professional

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Resume Overview

School Attended

  • University of South Alabama

Job Titles Held:

  • Specialist, Market Intelligence & Customer Data
  • Personal Tennis Coach & Entrepreneur
  • Channel Success Coordinator
  • Military & E-Commerce Sales Support
  • Assistant Tennis Director
  • Head Tennis Professional

Degrees

  • BBA

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