specialist market intelligence customer data resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Career Objective

Market Intelligence Specialist in the beauty industry that leverages my entrepreneurial, customer relations, CPG project management skill set and strong work ethic.

  • Experience in leadership
  • CPG project management
  • Content management expertise
  • Customer relationship management (CRM)
  • Business recovery and sustainability
  • Forecasting and planning
  • Organizational skills
  • Quantitative skills
  • Mastery in Excel, Word, Powerpoint, Outlook, 1010Data, SPS Commerce
  • Integrated Reporting Information System (IRIS)
  • Data mining and market analysis
  • Marketing expertise
  • Exceptional client relationship building skills
  • Strong analytical and quantitative skills, and problem- solving abilities
  • Curious, critical thinker who thinks about the data and can recognize and troubleshoot anomalies
  • Keen attention to detail balanced with ability to see the big picture
  • Ability to manage time and prioritize projects to meet deadlines
  • Team player who works well with others and readily adapts to change
  • Friendly, positive attitude
Work Experience
05/2021 to Current Specialist, Market Intelligence & Customer Data Troon Golf, L.L.C. | Bristol, VA,
  • Designed and produced sales reports and analyses to support business needs across the organization.
  • Prepared, ran, validated and distributed POS reports.
  • Ensured data quality and accuracy of all reports produced and troubleshoot as necessary.
  • Owned the process and oversight for new/existing items setup in select retailer portals.
  • Developed intuitive directory of all reports, data sources, metrics, calculations, definitions and usage.
  • Trained end-users on reports and dashboards.
  • Assisted with the development of specifications for CRM system.
  • Partnered in maintaining and ensuring accuracy of Customer Hierarchy documents and owned updates of CRM workbooks.
  • Mined external data sources and integrated them with internal data to enhance understanding of company and industry performance (i.e. historical data, present-day results, and future forecasts)
  • Prepared analyses and reports that extend beyond the findings to insights and potential actions.
  • Assisted in Strategic Projects including development of Category hierarchy and other data/insights-related projects.
  • Identified trends to inform channel sales strategies and channel communications.
05/2016 to Current Personal Tennis Coach & Entrepreneur Self Employed | City, STATE,
  • Built a successful client roster for private tennis lessons.
  • Organized and managed numerous tennis tournament schedules for juniors, tennis clinics for juniors/adults involving complex schedules and deadlines.
  • Built strong client-based relationships, organized children’s schedules as well as family activities.
  • Maximized customer satisfaction and significantly increased client base year over year through social media marketing.
09/2020 to 05/2021 Channel Success Coordinator EC Scott Group LLC | City, STATE,
  • Oversaw all aspects of translation, activation, and governance within General Merchandise & Food channel.
  • Created and supported the execution of the channel growth strategy while developing strong relationships with internal and external customers.
  • Partnered with direct Manager to grow year over year sales while provided exceptional support and service within the channel.
  • Supported the achievement/exceeding of annual sales targets.
  • Identified growth opportunities to enhance the experience and long-term success of the customer.
  • Identified and created sales plans, programs and targeted initiatives that help drive channel growth.
  • Informed channel budget and assisted in the tracking of all spent.
  • Assisted in the creation and ongoing maintenance of sales tools (i.e. training manuals, sales brochures, presentations, etc.)
  • Provided a “channel lens” on training content to ensure collateral is digestible and will resonate with team.
  • Managed external vendors and creative resources (i.e. POP/POS Suppliers) to design and execute all channel specific needs.
  • Managed customers new item and portals setups and management.
  • Managed the coordination, communication, and management of seasonal forecasts.
  • Worked in partnership with Brand Success and Channel team to define and ensure the seamless execution of all non-sale able goods per season (samples, gratis, comps, etc.)
  • Tracked and recapped channel activity, issues and opportunities, retail environment and provided feedback to internal resources.
  • Worked with the Partner Acquisition team to constantly improve the way that we launch new partnerships.
  • Worked in partnership with broader Channel Success team & Sales OpsEx to streamline and simplify the sales process.
  • Identified, developed, and created proactive sales opportunities with a focus on packaging tools.
  • Worked with Brand Success team to ensure channel appropriate new products are brought to market effectively.
  • Coordinated channel planning activities (i.e. Market meetings)
09/2019 to 09/2020 Military & E-Commerce Sales Support EC Scott Group LLC | City, STATE,
  • Assisted the market manager to help grow the business within the Military and Ecom channel.
  • Pulled and manipulated all retail data into a readable format in excel.
  • Updated and collected data for new and updated assortments.
  • Built external communications for in-store support staff.
  • Pulled and manipulated inventory stock reports.
  • Managed and tracked new item set up in PIM system.
  • Executed collateral and poster mailings.
  • Tracked POs and EDI Order copies.
  • Worked with TMD on updating of planning/purchasing documents, order forms, asset management, and price increase notifications.
  • Entered orders via Prophet21 and Salesforce.
05/2014 to 09/2019 Assistant Tennis Director Tokeneke Country Club | City, STATE,
  • Managed all aspects of the clinic program and private lessons for over 400 club members.
  • Managed court bookings, so that in-season the cub reached 100% capacity.
  • Assisted in managing three women’s teams and two junior teams.
  • Organized, marketed and ran tennis and club social events.
  • Structured and managed team leadership of tennis professional staff.
  • Assisted in developing print and online marketing materials.
  • Coordinated internal and external club events.
  • Co-managed pro-shop including merchandise procurement, inventory, billing and accounting.
  • Responsible for billing and accounting of all lessons and pro-shop merchandise.
08/2010 to 05/2018 Head Tennis Professional Kings Highway Tennis Club | City, STATE,
  • Built personal clientele roster and developed highly popular clinics for the club.
  • Created, managed and ran tennis programs, competitive teams, lessons for all age groups and ability levels.
  • Assisted with the development of tennis team strategies and organized social events.
  • Designed and conducted a class for special needs and autistic children.
  • Managed all billing and accounting for merchandise, clinics and private lessons.
  • Responsible for day-to-day office operations, including customer service.
  • Led digital media marketing campaign to increase client base and promote club activities.
  • Conducted marketing research (2017-2018) and increased sales, number of clients and satisfaction of the customers.
Education and Training
Expected in 07/2010 to to BBA | Business Administration And Management University of South Alabama, Mobile, AL GPA:
Full Professional
Native/ Bilingual
Full Professional
  • Promoted from Channel Success Coordinator to Market Intelligence Specialist in less than 12-months
  • Alliance Francaise graduate in 3 months
Activities and Honors/Awards
  • Business Administration/Marketing- Management – GPA 3.5
  • Treasurer, University of South Alabama Marketing Club
  • Sporting Events Assistant, Department of Athletics
  • Division 1 Tennis Assistant Coach, Spring, 2010
  • Division 1 Tennis Women’s Team Captain/Player
  • Member, Alumni Association
  • Former Tennis Professional - Professional tennis career 2002- 2005
  • Tennis- All Time Sun Belt Conference Women’s Player Honor, 2007, 2008, 2009
  • NCAA Woman of the Year Nomination (tennis), 2008 and 2009
  • Full scholarship to the University of South Alabama
  • Platform Tennis – National Ranking #26, 2015
  • Junior Tennis - Member of the Slovak National Team at the All European Championships, 2000-2003
  • USPTA Certified Tennis Professional
  • PTR Professional Tennis Registry Certified
  • PPTA Certified Platform Tennis Professional

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of South Alabama

Job Titles Held:

  • Specialist, Market Intelligence & Customer Data
  • Personal Tennis Coach & Entrepreneur
  • Channel Success Coordinator
  • Military & E-Commerce Sales Support
  • Assistant Tennis Director
  • Head Tennis Professional


  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: