Shopper Resume Example
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Debra Santana Langston
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
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Experience
Shopper, Company Name, May 2018-CurrentCity, State
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
Billing Clerk, Company Name, June 2017-November 2018City, State
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Handled past due accounts, collections and status reports.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Compiled financial data for and drafted billing reports to inform stakeholders.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Collected, posted and managed patient account payments.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Reconciled codes against services rendered.
- Answered customer questions to maintain high satisfaction levels.
Key Holder, Company Name, December 2012-June 2013City, State
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Compiled weekly monetary reports and records for store managers.
- Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
- Maintained and achieved measurable goals to improve sales.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Set up visually appealing promotional displays.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Assisted customers with locating and securing desired products.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Responded to safety and loss prevention incidents.
- Organized in-store promotional events.
- Enhanced sales by implementing merchandising and promotional improvements.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
- Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
- Calculated bill totals and tax amounts.
- Recommended improvements to store procedures.
- Evaluated transactions for suspected fraud.
Team Lead, Company NameCity, State
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Integrated process improvements to increase overall workflow.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Promoted adherence to company policies and health and safety standards.
- Assigned duties to specific employees and teams according to roles and skills.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Monitored task completion to meet company standards for performance.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
Education and Training
Some College (No Degree)Pre-nursing, , Pensacola State College, CityState
High School DiplomaFort Walton Beach High School, , CityStateJune 2012
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Resume Strength
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- Formatting
- Length
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Resume Overview
School Attended
- Pensacola State College
- Fort Walton Beach High School
Job Titles Held:
- Shopper
- Billing Clerk
- Key Holder
- Team Lead
Degrees
- Some College (No Degree)
High School Diploma
