, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Flexible hard worker ready to learn and contribute to team success.
- Mobile ordering understanding
- Product expertise
- Sales expertise
- Delivery procedures
- Payment processing
- Processing payments
- Opening and closing procedures
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- Staff training and motivation
- Effective customer upselling
- Critical thinking
- Customer service
- Basic math
- Time management
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11/2020 to Current Shopper Coborn's – Hutchinson, MN,
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Completed pickup and shopping orders for customers across St. Joseph County and Elkhart County.
12/2010 to 11/2014 Customer Service Associate Masterbrand Cabinets Inc. – Springfield, MO,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Shared detailed information regarding options to help customers make decisions.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Investigated and solved account issues to maintain current and accurate money systems.
05/2009 to 08/2010 Customer Service Cashier The Paradies Shops – Mesa, AZ,
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Resolved issues with cash registers, card scanners and printers.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customers find store locations and complete purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Processed returned items in accordance with store policy.
- Stayed up to date on current item discounts to support promotions.
- Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Monitored exits for security issues.
- Assisted with purchases, locating items and signing up for rewards programs.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Expected in 06/2007 High School Diploma:
Hebron High School - Hebron, IN
GPA:
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