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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Also I’m great with kids and have experience from working at iPlay America which is an indoor amusement park.

Skills
  • Payment processing
  • Physical stamina
  • Opening and closing procedures
  • Team member motivation
  • Staff training and motivation
  • Food safety and sanitation
  • Critical thinking
  • Collaboration
  • Planning
  • Team management
  • Issue resolution
  • Experience in leadership
  • Flexible
  • Customer service
  • Basic math
  • Teambuilding
  • MS Office
  • Time management
  • Quick learner

Experience
Shopper, 11/2020 to Current
Coborn'sRice Lake, WI,
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
Barista/ Shift Leader , 04/2019 to 12/2020
Maximus, Inc.Plant City, FL,
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Resolved customer disputes with tact and professionalism.
  • Maintained calm demeanor during high-volume periods and special events.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Described menu items to customers and suggested products based on stated preferences.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Listened to customer desires and needs to recommend optimal products.
  • Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Greeted guests with pleasant smile and superior customer service.
  • Weighed, ground and packed coffee per customer orders.
  • Received and accurately processed customer payments.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
Team Leader, 06/2017 to 05/2020
Moe's Southwest GrillMarietta, GA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Engaged with children to maintain safety and interest in activities during parties.
  • Greeted guests in friendly and professional manner to promote positive, memorable experiences.
  • Selected décor and event materials fitting clients' requests and vision.
  • Served food and beverages to guests and refilled glasses promptly.
  • Began and ended events punctually by monitoring time and pacing schedule of activities.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Shift Leader, 07/2018 to 11/2018
Playa BowlsCity, STATE,
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Verified compliance with all sanitation and safety requirements.
  • Upheld food safety standards at all times.
  • Complied with company service standards, including inventory and cash control procedures.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Cleaned utensils, dishes and glasses for customer use.
  • Washed, peeled, cut and measured recipe ingredients.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
Education and Training
High School Diploma: , Expected in 06/2017
Old Bridge High School - Matawan, NJ
GPA:
: Health Sciences, Expected in
Brookdale Community College - Lincroft, NJ
GPA:
: Science, Expected in
Greenville Technical College - Greenville, SC
GPA:

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Resume Overview

School Attended
  • Old Bridge High School
  • Brookdale Community College
  • Greenville Technical College
Job Titles Held:
  • Shopper
  • Barista/ Shift Leader
  • Team Leader
  • Shift Leader
Degrees
  • High School Diploma
  • Some College (No Degree)