Effective shift leader with 5 years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.
Skills
Physical stamina
Delivery procedures
Mobile ordering understanding
Product expertise
Payment processing
Team member motivation
Effective customer upselling
Food safety and sanitation
Processing payments
Opening and closing procedures
Stock management
Organizational skills
Problem resolution
Conflict resolution
Team supervision
Training
Safety
Experience in leadership
Multitasking
Time management
Reliable and trustworthy
Decision-making
Experience
Shopper, 11/2020 - Current Wegmans Food Markets – Odessa, NY,
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Followed application instructions closely and reviewed deliveries to minimize errors.
Maximized hourly rate by organizing shopping trips and planning efficient routes.
Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Chose top-quality items to fulfill over [Number] daily customer orders.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Barista/ Shift Lead, 04/2019 - 12/2020 Sonoco – Industry, CA,
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
Managed inventory records and supply orders to cut costs by [Number]%.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
Cleaned and sanitized work areas, utensils and equipment.
Resolved customer disputes with tact and professionalism.
Supported store manager with recruiting, interviewing and hiring baristas.
Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
Maintained highest standards of conduct and service to support company reputation.
Greeted guests with pleasant smile and superior customer service.
Gave details on coffee blends and preparation descriptions to customers.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Team Leader, 06/2017 - 05/2020 Urbanleaf – San Diego, CA,
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Responded to questions, complaints and conflicts quickly and thoroughly.
Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
Served food and beverages to guests and refilled glasses promptly.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Shift Lead, 07/2018 - 11/2018 Playa Bowls – City, STATE,
Monitored inventory and promptly reported food items requiring reorder.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Maintained order and cleanliness of work areas to conform with health codes.
Complied with company service standards, including inventory and cash control procedures.
Resolved customer concerns and relayed relevant information to supervisor.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Organized ingredients and restocked supplies to prepare for busy periods.
Washed, peeled, cut and measured recipe ingredients.
Cleaned utensils, dishes and glasses for customer use.
Education and Training
High School Diploma: , Expected in 06/2017 - Old Bridge High School - Matawan, NJ GPA:
: Health Science, Expected in - Brookdale Community College - Lincroft, NJ GPA:
: Science, Expected in 2023 - Greenville Technical College - Greenville, SC GPA:
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