Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Effective shift leader with 5 years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.

  • Physical stamina
  • Delivery procedures
  • Mobile ordering understanding
  • Product expertise
  • Payment processing
  • Team member motivation
  • Effective customer upselling
  • Food safety and sanitation
  • Processing payments
  • Opening and closing procedures
  • Stock management
  • Organizational skills
  • Problem resolution
  • Conflict resolution
  • Team supervision
  • Training
  • Safety
  • Experience in leadership
  • Multitasking
  • Time management
  • Reliable and trustworthy
  • Decision-making
Shopper, 11/2020 - Current
Wegmans Food Markets Odessa, NY,
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Chose top-quality items to fulfill over [Number] daily customer orders.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Barista/ Shift Lead, 04/2019 - 12/2020
Sonoco Industry, CA,
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Managed inventory records and supply orders to cut costs by [Number]%.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Resolved customer disputes with tact and professionalism.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
  • Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
  • Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Maintained highest standards of conduct and service to support company reputation.
  • Greeted guests with pleasant smile and superior customer service.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Team Leader, 06/2017 - 05/2020
Urbanleaf San Diego, CA,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
  • Served food and beverages to guests and refilled glasses promptly.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Shift Lead, 07/2018 - 11/2018
Playa Bowls City, STATE,
  • Monitored inventory and promptly reported food items requiring reorder.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Complied with company service standards, including inventory and cash control procedures.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Washed, peeled, cut and measured recipe ingredients.
  • Cleaned utensils, dishes and glasses for customer use.
Education and Training
High School Diploma: , Expected in 06/2017
Old Bridge High School - Matawan, NJ
: Health Science, Expected in
Brookdale Community College - Lincroft, NJ
: Science, Expected in 2023
Greenville Technical College - Greenville, SC

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School Attended

  • Old Bridge High School
  • Brookdale Community College
  • Greenville Technical College

Job Titles Held:

  • Shopper
  • Barista/ Shift Lead
  • Team Leader
  • Shift Lead


  • High School Diploma
  • Some College (No Degree)

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