- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Effective shift leader with 5 years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring.
- Physical stamina
- Delivery procedures
- Mobile ordering understanding
- Product expertise
- Payment processing
- Team member motivation
- Effective customer upselling
- Food safety and sanitation
- Processing payments
- Opening and closing procedures
- Stock management
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- Organizational skills
- Problem resolution
- Conflict resolution
- Team supervision
- Training
- Safety
- Experience in leadership
- Multitasking
- Time management
- Reliable and trustworthy
- Decision-making
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Shopper, 11/2020 - Current
Wegmans Food Markets – Odessa, NY,
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Chose top-quality items to fulfill over [Number] daily customer orders.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Barista/ Shift Lead, 04/2019 - 12/2020
Sonoco – Industry, CA,
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Managed inventory records and supply orders to cut costs by [Number]%.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
- Cleaned and sanitized work areas, utensils and equipment.
- Resolved customer disputes with tact and professionalism.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
- Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
- Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Maintained highest standards of conduct and service to support company reputation.
- Greeted guests with pleasant smile and superior customer service.
- Gave details on coffee blends and preparation descriptions to customers.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Team Leader, 06/2017 - 05/2020
Urbanleaf – San Diego, CA,
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
- Served food and beverages to guests and refilled glasses promptly.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Shift Lead, 07/2018 - 11/2018
Playa Bowls – City, STATE,
- Monitored inventory and promptly reported food items requiring reorder.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Maintained order and cleanliness of work areas to conform with health codes.
- Complied with company service standards, including inventory and cash control procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Washed, peeled, cut and measured recipe ingredients.
- Cleaned utensils, dishes and glasses for customer use.
High School Diploma: , Expected in 06/2017
-
Old Bridge High School - Matawan, NJ
GPA:
: Health Science, Expected in
-
Brookdale Community College - Lincroft, NJ
GPA:
: Science, Expected in 2023
-
Greenville Technical College - Greenville, SC
GPA:
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