Enthusiastic worker recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
- Conflict resolution techniques
- Problem resolution
- Communications
- MS Office
- Customer service
- Organization
- Team management
- File and records management
Charlottesville, VA, 01/2019 - Current
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Totaled completed order, and provided required documentation for order payment
- Worked productively with customers to meet order requirements and service expectations
- Observed store's safety regulations while engaged in product fulfillment activities
- Consistently met deadlines and quality goals for accuracy and timeliness
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Scanned each item's barcode before item's removal from shelf
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Merchandised attractive shelf displays with current offerings to drive store sales
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Reported all order discrepancies to team leader or other manager
- Consulted with customers on food selections and custom order requests
- Memorized store layouts and planogram to fulfill orders using shortest, most efficient route
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes
- Stored all perishable items in refrigerated area until customer's pickup
- Selected best-quality perishable items such as meat and produce
- Demonstrated speed and accuracy in order item selection
- Verified each item matched order sheet's description
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Placed each selected item in appropriate bin prior to order completion
- Maximized efficiency by scanning items quickly and completing as many as numbers per order, per hour
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Tracked substitutions and informed customers of changes
- Complied with store's required appearance and standards
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
New York, NY, 07/2015 - 08/2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Greeted customers, helped locate merchandise and suggested suitable options
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Maintained customer satisfaction while handling product returns quickly and professionally
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Used POS system to process sales, returns, online orders and gift card activations
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Answered questions about store policies and concerns to support positive customer experiences
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Actively engaged customers to provide general assistance and information on store merchandise
Athens, GA, 01/2016 - 07/2016
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Maximized customer interactions by promptly identifying needs and wants
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Mentored and coached other team members to meet daily sales goals
- Prepared and cooked food orders for customers by noting portion sizes
- Managed customer relations and customer service through daily communication and interaction
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated new hires on company policies and procedures by designing and developing training program
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Resume Overview
School Attended
- Seagoville High School
- El Centro College
Job Titles Held:
- Shopper
- Store Associate
- Associate
Degrees
- High School Diploma
- Associate of Applied Science
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy