Highly enthusiastic, responsible, personable customer service professional with 8 years client interface experience.Ā Results-driven Financial ServiceĀ SpecialistĀ with proven ability to establish rapport with clients and contributed to company success. Solid team player with upbeat, positive attitude.Ā Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on, Hardworking, High performing, Innovative, Mature and Versatile, Deadline-oriented and Dependable.
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Telephone inquiries specialist
- Customer service expert
- Inventory control familiarity
- Telecommunication skills
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Assisted in the managing of the company database and verified, edited and modified membersā information.
Pawleys Island, SC, 06/2012 - Current
- Loading and unloading of materials and uniforms onto assigned truck.
- Complying with all safety standards/DOT regulations, as well as company policies /procedures.
- Driving a company vehicle to distribute uniforms and other products to a set customer base weekly averaging 25-29 stops per day.
- Performing daily pre-trip safety inspections.
- Collecting cash or checks for service as required, and maintain required documentation.
- Communicate with customers to resolve any issues, complaints, or questions.
City, STATE, 06/2011 - 06/2012
- Maintained and updated information within the inventory management database.
- Prepared purchase orders and request for quotes; researched and resolved any discrepancies.
- Received, verified and processed incoming shipments.
- Distributed uniforms to the customer (Gaylord National).
- Overseeing seven employees and the daily activities of a Uniform Room ensuring work is distributed and completed in a timely manner, making sure the room is properly staffed, and employees are scheduled so that the customers' expectations are consistently met.
City, STATE, 10/2010 - 06/2011 Excelled in exceeding daily credit card application goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Managed cash stock and inventory balances accurately. Developed 45 new customer prospects or referrals. Responding to the immediate needs of Credit Union members by providing exceptional member service through email, facsimile, mail and over the telephone.
- Responsibilities were also but not limited to opening new accounts, processing consumer loan applications, problem solving members issues in a timely manner, and providing each member with additional services that may fit their needs.
City, STATE, 02/2006 - 04/2009
- Handled a high volume of member service incoming telephone inquiries concerning savings and checking accounts, credit cards, certificate of deposits, consumer loans and mortgages.
- Initiated new applications for consumer loans, credit card accounts, and new mortgage requests.
- Responsible for opening/closing checking and saving accounts, certificate of deposits and savings products.
- Organized and maintained files, records, manuals and other related materials.
- Responsible for facilitating product knowledge and cross selling techniques to various staff members; which contributed to an immediate increase of add-on sales.
Professional and friendly, Careful and active listener, Multi-tasking, Cash handling , Calendaring, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs, Internet Research, Research, Scheduling, Service Orientation, Speaking, Telephone Skills,Typing, Microsoft Excel, Microsoft Word, Organizational Skills, Prioritization, Proofreading, Read Comprehension
- Available for Relocation
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Resume Overview
School Attended
- George P. Butler Comprehensive High School
- Paine College
Job Titles Held:
- Service Sales Route Driver
- Inventory/Purchasing, Supervisor
- Financial Services Specialist
- Senior Call Center Account Specialist
Degrees
- High School Diploma
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