(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile

Highly enthusiastic, responsible, personable customer service professional with 8 years client interface experience. Results-driven Financial Service Specialist with proven ability to establish rapport with clients and contributed to company success. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on, Hardworking, High performing, Innovative, Mature and Versatile, Deadline-oriented and Dependable.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Telephone inquiries specialist
  • Customer service expert
  • Inventory control familiarity
  • Telecommunication skills
Educational Background
George P. Butler Comprehensive High School Augusta, GA Expected in 2005 High School Diploma : - GPA : Student body government representative
Paine College Augusta, GA Expected in 6 2005 : General Studies - GPA : Coursework in Business, Marketing and Communications General Studies
Professional Value Offered
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
First Citizens Bank - Service Sales Route Driver
Pawleys Island, SC, 06/2012 - Current
  • Loading and unloading of materials and uniforms onto assigned truck.
  • Complying with all safety standards/DOT regulations, as well as company policies /procedures.
  • Driving a company vehicle to distribute uniforms and other products to a set customer base weekly averaging 25-29 stops per day.
  • Performing daily pre-trip safety inspections.
  • Collecting cash or checks for service as required, and maintain required documentation.
  • Communicate with customers to resolve any issues, complaints, or questions.
Cintas Corporation - Gaylord National Resort And Convention Center - Inventory/Purchasing, Supervisor
City, STATE, 06/2011 - 06/2012
  • Maintained and updated information within the inventory management database.
  • Prepared purchase orders and request for quotes; researched and resolved any discrepancies.
  • Received, verified and processed incoming shipments.
  • Distributed uniforms to the customer (Gaylord National).
  • Overseeing seven employees and the daily activities of a Uniform Room ensuring work is distributed and completed in a timely manner, making sure the room is properly staffed, and employees are scheduled so that the customers' expectations are consistently met.
Commonwealth One Federal Credit Union - Alexandria, Va - Financial Services Specialist
City, STATE, 10/2010 - 06/2011
Excelled in exceeding daily credit card application goals.
    Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Managed cash stock and inventory balances accurately. Developed 45 new customer prospects or referrals. Responding to the immediate needs of Credit Union members by providing exceptional member service through email, facsimile, mail and over the telephone.
  • Responsibilities were also but not limited to opening new accounts, processing consumer loan applications, problem solving members issues in a timely manner, and providing each member with additional services that may fit their needs.
Navy Federal Credit Union - Senior Call Center Account Specialist
City, STATE, 02/2006 - 04/2009
  • Handled a high volume of member service incoming telephone inquiries concerning savings and checking accounts, credit cards, certificate of deposits, consumer loans and mortgages.
  • Initiated new applications for consumer loans, credit card accounts, and new mortgage requests.
  • Responsible for opening/closing checking and saving accounts, certificate of deposits and savings products.
  • Organized and maintained files, records, manuals and other related materials.
  • Responsible for facilitating product knowledge and cross selling techniques to various staff members; which contributed to an immediate increase of add-on sales.

Professional and friendly, Careful and active listener, Multi-tasking, Cash handling , Calendaring, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs, Internet Research, Research, Scheduling, Service Orientation, Speaking, Telephone Skills,Typing, Microsoft Excel, Microsoft Word, Organizational Skills, Prioritization, Proofreading, Read Comprehension

Additional Information
  • Available for Relocation

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Resume Overview

School Attended

  • George P. Butler Comprehensive High School
  • Paine College

Job Titles Held:

  • Service Sales Route Driver
  • Inventory/Purchasing, Supervisor
  • Financial Services Specialist
  • Senior Call Center Account Specialist


  • High School Diploma

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