senior travel consultant resume example with 4+ years of experience
JessicaJessica
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I am looking to obtain a position to expand my work experience across many different fields and allow me to use my education, skills and past experiences in a way that is mutually beneficial to me and my employer. I am eager to use my experience and excellent communication skills to provide outstanding service to a range of clients and within my team. I am a sharp and energetic individual and adapt well to my work environment and team.
Skills
Marketing
Conflict resolution
Interpersonal skills
Communication skills
Multi-tasking
Time management
Networking
Computer knowledge
Efficient
Leadership
Courteous
Sale expertise
Policy and procedure adherence
Work History
03/2018 to 07/2020Senior Travel ConsultantBcd Travel | Springfield, IL,
Consistently ensure the delivery of quClairety customer service, vital to growing a loyal clientele base
Develop and maintain outstanding relationships with clients and exceed their expectations for customer service while securing their travel arrangements
Demonstrate consistent ability to close sales and achieve high productivity
Continuously demonstrate exceptional organisational skills with the ability to multi-task
Advise clients of proper travel documentation and forms of payment for all types of travel
Analyse and compile information from preferred vendors through webinars and workshops and maintain compliance and certification with vendor related agent programs
Communicate travel insurance related claims to necessary vendors for clients
Follow up with customers to ensure safe arrival, made sure they were satisfied and holiday packages are accurate
Extensive research on travel and tourism
Provide consistent and courteous telephone customer service to help ensure repeat client business
Develop strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment
Resolving customer complaints
Oraganise critical documents such as Visas for international destinations
Supervise payments via credit and debit cards and handle all sensitive information with professionClairesm and discreteness
Customer satisfaction score of 96.8% over 1.5 years of employment
07/2017 to 01/2018Sales Floor ManagerKen Garff | Ankeny, IA,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
Assisted customers by answering questions and fulfilling requests
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Marked-down clearance items and relocated merchandise to proper store areas
Researched issues to obtain appropriate answers to customer inquiries
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Led and developed management team of 4
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Assisted customers with locating and choosing merchandise in any store department
Trained team members in successful strategies to meet operational and sales targets
04/2017 to 07/2017Legal InternState Of Ohio | Licking County, OH,
Organised legal filing system to maximise efficiency
Attended depositions and court proceedings and prepared summaries on cases
Reviewed legal information and proofed documentation for errors
Strictly adhered to privacy laws to avert possible information breaches and protect client data
Answered questions from management and presented information effectively
Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information
Provided assistance on compliance projects
Conferred with clients and other involved parties to gather and track case information
02/2016 to 07/2017Duty ManagerMenzies Aviation | Arlington, VA,
Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionClairesm
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Kept on top of changes to store products and promotions to maintain strong sales
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Protected purchase items with proper bagging and wrapping to prevent damage
Answered product questions with up-to-date knowledge of sales and store promotions
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Greeted customers, helped locate merchandise and suggested suitable options
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
Education
Expected in 07/2019 to to Certificate III | Travel And TourismMAS National, Brisbane , GPA:
Expected in 04/2020 to to Certificate IV | Travel And TourismMAS National, Brisbane, GPA:
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