Experienced Office Management and Administration Professional with over 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Patient care
Office administration
Critical Thinking
Sorting mail
Conference planning
50 WPM typing speed
Office management
Employee training and development
Administrative support
Team building
Education
Parkway South High SchoolBallwin, MOExpected in – –Diploma:General - GPA:
Developed standard operating procedures and document workflows for current and future process steps
Adhered to established policies, procedures and compliance for satisfactory audit rating
Conducted training and change management processes to improve operations
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from our Client Contact System, protecting company reputation and loyal client base
Developed team communications and information for department meetings
Improved quality processes for increased efficiency and effectiveness
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Developed, updated and maintained database of existing and potential customers in our Company’s Roster, Contact System, Surancebay, & SureLC, the confidential database systems
Received incoming calls and messages and addressed or triaged phone requests
Worked with Financial Advisors & Branch Assistants to resolve insurance & state licensing problems, improve operations and provide exceptional customer service
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Provided complete meeting support, including materials preparation and notes or minute taking
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Completed bi-weekly payroll for 40 employees
Handled all incoming business and client requests for information
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Developed standard operating procedures for all administrative employees
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
Responded to emails and other correspondence to facilitate communication and enhance business processes
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Handled all scheduling for director's calendar and prepared meeting agenda and materials
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
Prepared presentations, materials and documentation for use by President/Director in meetings and engagements
Wholehearted Home Health Agency - Designated Manager Home Health City, STATE, 06/2019 - Current
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Worked to improve and enhance patient lives through effective and compassionate care
Onboarded new employees with training and new hire documentation
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Approved regular payroll submissions for employees.
Provided concierge service to assist consumers and families and direct them to available resources.
Managed financial documentations such as expense reports and invoices.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Placed new supply orders, managed inventory and restocked clerical spaces.
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