senior licensing insurance coordinator resume example with 15+ years of experience

Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Office Management and Administration Professional with over 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Patient care
  • Office administration
  • Critical Thinking
  • Sorting mail
  • Conference planning
  • 50 WPM typing speed
  • Office management
  • Employee training and development
  • Administrative support
  • Team building
Diploma: General, Expected in
Parkway South High School - Ballwin, MO
Status -
Work History
Senior Licensing Insurance Coordinator, 02/2007 - 12/2016
Ardent Health Services Montclair, NJ,
  • Developed standard operating procedures and document workflows for current and future process steps
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Conducted training and change management processes to improve operations
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from our Client Contact System, protecting company reputation and loyal client base
  • Developed team communications and information for department meetings
  • Improved quality processes for increased efficiency and effectiveness
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Developed, updated and maintained database of existing and potential customers in our Company’s Roster, Contact System, Surancebay, & SureLC, the confidential database systems
  • Received incoming calls and messages and addressed or triaged phone requests
  • Worked with Financial Advisors & Branch Assistants to resolve insurance & state licensing problems, improve operations and provide exceptional customer service
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Office Manager, 12/2016 - 05/2018
Hb Performance Systems Mequon, WI,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Provided complete meeting support, including materials preparation and notes or minute taking
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Completed bi-weekly payroll for 40 employees
  • Handled all incoming business and client requests for information
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Developed standard operating procedures for all administrative employees
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
Executive Administrative Assistant, 05/2018 - 06/2019
Friedman Realtors City, STATE,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
  • Handled all scheduling for director's calendar and prepared meeting agenda and materials
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Prepared presentations, materials and documentation for use by President/Director in meetings and engagements
Designated Manager Home Health, 06/2019 - Current
Wholehearted Home Health Agency City, STATE,

  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Onboarded new employees with training and new hire documentation
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Approved regular payroll submissions for employees.
  • Provided concierge service to assist consumers and families and direct them to available resources.
  • Managed financial documentations such as expense reports and invoices.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

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Resume Overview

School Attended

  • Parkway South High School

Job Titles Held:

  • Senior Licensing Insurance Coordinator
  • Office Manager
  • Executive Administrative Assistant
  • Designated Manager Home Health


  • Diploma

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