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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Profit-driven, process-oriented, strategic Senior Account Manager with progressive experience in sales, operations, leadership, training, recruiting, and client relationship management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements and compliance.

Skills
  • New Business Development
  • Solution Selling
  • Strong Negotiation Skills
  • P&L Management & Cost Controls
  • Problem analysis and problem solving
  • Performance Management - KPI
  • Training
  • Field Team Management
  • Process Improvement
  • Client Relationship Management
  • Team Building
  • Budget management & data analysis
  • CRM Proficiency
  • Microsoft Office Proficiency
  • Business strategy, Policies
  • Coaching
  • Contract negotiations, Problem solving
  • CRM, Processes
  • Client, Process Improvement
  • Clients, Profit
  • Excellent customer service, Promotion
  • Customer service, Proposal
  • Data analysis, Recruiting
  • Database, Relationship Management
  • Direct marketing, Research
  • Due diligence, Retail
  • Relationship development
Experience
Senior Key Account Manager - National Accounts, 01/2014 to Current
First Merchants CorporationDaleville, IN,
  • Manage portfolio of food & beverage, hospitality, healthcare, retail, grocer and industrial accounts, that represents over $109 Million in annual revenue; includes the top 5 largest accounts in the company.
  • Leveraged proven sales methods to increase revenue by 150% for 75 North American plants resulting in $250 in national account revenue.

  • Drive increased partnership with clients and work to deepen their connection to Alsco both in overall experience and in services utilized.
  • Oversee all retention-focused activities including contract negotiations, and quarterly business reviews.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
  • Strategically manage relationships within a portfolio of the largest accounts, especially at the executive and C-levels.
  • Act as an internal advocate for clients within Alsco and work internally across the organization to ensure success and further partnership.
regional sales manager, 12/2005 to 12/2013
Alsco, IncCity, STATE,
  • Managed territory sales program and supervision of 55 Sales Consultants across 11 profit centers.
  • Trained, developed, tracked, and evaluated sales teams; analyzed sales activity and assessed profitability; and improved upon all processes in sales of professional textile rental services to companies ranging from small independently owned business to large corporations.
  • Managed entire recruiting process from posting openings, screening applicants, and onboarding new sales consultants.
  • Winner's Circle recipient 8 years in a row; achieving an average 165% over goal annually.
  • Trained and coached sales teams on "selling" as well as sales processes and procedures including company 8 stages of selling and buying; 5 stages of the sales funnel; hunter mentality; consultative and proposal based sales; upselling and cross-selling; clients' needs analysis; using the database; the importance of the "cold call"; product knowledge; product pricing and explanation; and proposal and commissions systems.
  • Developed training programs that enable Sales Consultants to improve all skills necessary to drive sales.
  • Conducted ride-a-long trainings and coaching on B2B cold calls and appointments.
  • Observed Regional Sales Consultants: evaluated and analyzed processes and successes and applied results to development and improvement of sales processes, procedures, and trainings.
  • Maintained multiple database systems including CRM, proposal systems, inventory management, and SAP software.
Portfolio manager, research analyst & operations Manager, 03/1998 to 02/2005
DePrince, Race & Zollo, IncCity, STATE,
  • Implemented business strategy, handling client service, new business development, operations, and compliance oversight; increasing firm wide assets of $1 Billion to $5 Billion in 24 months.
  • Developed and managed relationships with 65 key institutional clients through conference calls, virtual meetings, and on-site due diligence visits with all members of Executive Management.
  • Prepared and submitted prospect and client communications, including RFP's, direct marketing, press releases, email updates, and client newsletters.
  • Prior to promotion to Portfolio Manager provided qualitative and quantitative analytical support for company US Small Cap fund.
  • This included performance and risk analysis, and equity manager research.
  • Performed bottom-up fundamental equity research across all industries.
  • Made buy, hold and sell recommendations.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Led and developed a team of 5 operations team members.
Education and Training
Bachelor of Arts: , Expected in 1995
University of Central Florida - , Florida
GPA:
Activities and Honors

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Resume Overview

School Attended

  • University of Central Florida

Job Titles Held:

  • Senior Key Account Manager - National Accounts
  • regional sales manager
  • Portfolio manager, research analyst & operations Manager

Degrees

  • Bachelor of Arts

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