Senior Customer Solutions Representative resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Ambitious student pursuing a Business Management degree eager to contribute developed knowledge in the Talent & Acquisition representative role. Skilled in multitasking and well versed in business operations. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
- Time management
- Recordkeeping
- Team Oversight
- Document management
- Communication Skills
- Analytical skills
- Process Improvements
- Employee Relations
- Policies implementation
- Reliable and trustworthy
- Conflict resolution
- Microsoft Office
Education and Training
Texas Southmost College Brownsville, TX Expected in ā ā Associate of Arts : Business - :
The University of Texas Rio Grande Valley Brownsville, TX, Expected in 12/2021 ā ā BBA : Business Management - :
Gladys Porter High School Brownsville, TX, Expected in 1997 ā ā High School Diploma : - :
Experience
Fireeye - Senior Customer Solutions Representative
Charlotte, NC, 04/2018 - Current
Charlotte, NC, 04/2018 - Current
- Conduct face-to-face account reviews to ensure there is no misrepresentation, fraud, or abuse of Brownsville's Public Utilities resources.
- Educate customers about billing, payment processing and support policies and procedures.
- Effectively control any release of proprietary and confidential information for general client lists.
- Accurately process customer information that is highly sensitive and confidential.
- Accurately process customer applications for services in a professional and efficient manner.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Highmark Inc. - Enterprise Account Manager
Washington, PA, 12/2016 - 04/2018
Washington, PA, 12/2016 - 04/2018
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Generated new contacts through networking and cold calling.
- Retained customer base through proactive management of individual needs and development of robust communications solutions.
- Researched potential clients and markets to prepare for appointments.
- Proactively managed client correspondence and recorded all tracking and communications.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Established pricing structures and finalized contracts to complete purchase agreements.
- Prospected 100 potential customers per week through cold calls.
- Developed creative solutions to meet individual client needs.
- Worked with service and project management departments to provide total support to clients.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Implemented marketing and sales campaigns to effectively brand telecommunications portfolio.
Pyramid Hotel Group - Senior Sales Support Coordinator
Daytona Beach Shores, FL, 10/2012 - 12/2016
Daytona Beach Shores, FL, 10/2012 - 12/2016
- Mentored and guided team of 10 members to foster proper completion of assigned duties.
- Audited sales orders to ensure compliance for processing.
- Helped cultivate and maintain business relationships by professionally handling customer needs.
- Resolved conflicts and negotiated agreements between parties .
- Served as liaison between departments.
- Developed team communications and information for sales meetings.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Coordinated responses and resources to handle special client requests.
Greatcall - Sales Coordinator
Novi, MI, 04/2005 - 10/2012
Novi, MI, 04/2005 - 10/2012
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Played vital role implementing new CRM platform.
- Assisted with auditing commission pay correctly and in a timely manner; resolve any issues identified.
- Interacted with customers professionally by phone, email or in-person.
- Helped employees with day-to-day work and complex problems by applying analytical strategies.
- Performed administrative functions such as filing, answering telephone data entry, conducted meetings.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Reduced errors during sales and service processes by devising and deploying responses.
Time Warner Cable - Customer Service Representative
City, STATE, 10/2002 - 03/2005
City, STATE, 10/2002 - 03/2005
- Provided high quality customer service in an efficient manner
- Accurately keypunched data such as payment processing and order entry
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Used company troubleshooting resolution processes to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Additional Information
- Achiever's Cup 2015
- Sales MVP award 2013
- Sales MVP award:2012
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Resume Overview
School Attended
- Texas Southmost College
- The University of Texas Rio Grande Valley
- Gladys Porter High School
Job Titles Held:
- Senior Customer Solutions Representative
- Enterprise Account Manager
- Senior Sales Support Coordinator
- Sales Coordinator
- Customer Service Representative
Degrees
- Associate of Arts
- BBA
- High School Diploma
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