LiveCareer-Resume

Senior Customer Solutions Representative resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious student pursuing a Business Management degree eager to contribute developed knowledge in the Talent & Acquisition representative role. Skilled in multitasking and well versed in business operations. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Time management
  • Recordkeeping
  • Team Oversight
  • Document management
  • Communication Skills
  • Analytical skills
  • Process Improvements
  • Employee Relations
  • Policies implementation
  • Reliable and trustworthy
  • Conflict resolution
  • Microsoft Office
Education and Training
Texas Southmost College Brownsville, TX Expected in Associate of Arts : Business - GPA :
The University of Texas Rio Grande Valley Brownsville, TX, Expected in 12/2021 BBA : Business Management - GPA :
Gladys Porter High School Brownsville, TX, Expected in 1997 High School Diploma : - GPA :
Experience
Fireeye - Senior Customer Solutions Representative
Charlotte, NC, 04/2018 - Current
  • Conduct face-to-face account reviews to ensure there is no misrepresentation, fraud, or abuse of Brownsville's Public Utilities resources.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Effectively control any release of proprietary and confidential information for general client lists.
  • Accurately process customer information that is highly sensitive and confidential.
  • Accurately process customer applications for services in a professional and efficient manner.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Highmark Inc. - Enterprise Account Manager
Washington, PA, 12/2016 - 04/2018
  • Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
  • Generated new contacts through networking and cold calling.
  • Retained customer base through proactive management of individual needs and development of robust communications solutions.
  • Researched potential clients and markets to prepare for appointments.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
  • Established pricing structures and finalized contracts to complete purchase agreements.
  • Prospected 100 potential customers per week through cold calls.
  • Developed creative solutions to meet individual client needs.
  • Worked with service and project management departments to provide total support to clients.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Implemented marketing and sales campaigns to effectively brand telecommunications portfolio.
Pyramid Hotel Group - Senior Sales Support Coordinator
Daytona Beach Shores, FL, 10/2012 - 12/2016
  • Mentored and guided team of 10 members to foster proper completion of assigned duties.
  • Audited sales orders to ensure compliance for processing.
  • Helped cultivate and maintain business relationships by professionally handling customer needs.
  • Resolved conflicts and negotiated agreements between parties .
  • Served as liaison between departments.
  • Developed team communications and information for sales meetings.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Coordinated responses and resources to handle special client requests.
Greatcall - Sales Coordinator
Novi, MI, 04/2005 - 10/2012
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Played vital role implementing new CRM platform.
  • Assisted with auditing commission pay correctly and in a timely manner; resolve any issues identified.
  • Interacted with customers professionally by phone, email or in-person.
  • Helped employees with day-to-day work and complex problems by applying analytical strategies.
  • Performed administrative functions such as filing, answering telephone data entry, conducted meetings.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Reduced errors during sales and service processes by devising and deploying responses.
Time Warner Cable - Customer Service Representative
City, STATE, 10/2002 - 03/2005
  • Provided high quality customer service in an efficient manner
  • Accurately keypunched data such as payment processing and order entry
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Used company troubleshooting resolution processes to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Additional Information
  • Achiever's Cup 2015
  • Sales MVP award 2013
  • Sales MVP award:2012

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Resume Overview

School Attended

  • Texas Southmost College
  • The University of Texas Rio Grande Valley
  • Gladys Porter High School

Job Titles Held:

  • Senior Customer Solutions Representative
  • Enterprise Account Manager
  • Senior Sales Support Coordinator
  • Sales Coordinator
  • Customer Service Representative

Degrees

  • Associate of Arts
  • BBA
  • High School Diploma

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