Personable and dedicated Senior Customer Account Manager Specialist with extensive experience in technology industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Office equipment proficiency
Microsoft Office expertise
High-energy attitude
Technologically savvy
Shipping and receiving understanding
Project management abilities
Cross-functional collaboration
Technology regulations knowledge
Conflict mediation
System implementation
Inbound and outbound calling
Clerical support
Customer relations
Business development understanding
Active listening
Report creation
Quality control
Quality assurance controls
Direct sales
Adaptive team player
Experience
03/2005 to Current
Senior Customer Account ManagerTrinet – Nebraska, IN,
Assisted sales team with challenging client requests and issues.
Increased business with existing clients by identifying areas needing improvement.
Prepared detailed reports, tracking progress of accounts.
Executed successful and timely delivery of solutions to meet accounts' needs.
Conducted training to introduce new products and procedures to sales teams.
Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
Supported all sales team members to drive growth and development.
Updated procedures for [Task] to increase productivity and maximize [Type] sales.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
10/2005 to 03/2007
Sales CoordinatorUs Foods, Inc. – Coralville, IA,
Prepared and processed contracts and order forms for new and existing customers.
Developed template email responses to streamline client communication.
Introduced customers to new offerings and updated accounts.
Coordinated and finalized sales proposals to complete purchases.
Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Returned phone messages and emails within [Timeframe] and responded to complaints before issues escalated.
Collaborated with [Job title] to implement processes, identify and correct problems and document revisions for procedures.
Drove sales by effectively up-selling and cross-selling products to maximize profitability.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Inputted customer data into system, updating information regularly with changes to buying habits.
Built lasting client relationships by organizing and planning sales events.
Supported sales team by delivering current territory sales data and costing information.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Assisted [Job title] with running [Type] reports and completing [Task] to prevent departmental backlog.
Increased sales on consistent basis by developing key customer relationships.
Prioritized [Task] and [Task] duties to meet deadlines and maintain quality standards.
Gathered information from clients for entry into computer database.
Researched out-of-stock items to find additional inventory in other store locations.
Utilized up-sells, sale closing tactics and customer retention incentives to increase company sales annually.
Reduced process gaps by supporting and training [Number] field representatives on orders, tracking, expenses and sales protocols.
Secured long term accounts by providing recommendations to promote brand effectiveness and product benefits.
Boosted profit opportunities by effectively managing time and resources to meet sales objectives.
Worked with [Type] and [Type] teams to assess, update and optimize delivery dates for customers.
Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
Maximized profitability by $[Number] by securing [Number] clients.
Partnered with sales representatives during customer consultation to build agency and customer relations.
Delivered exemplary customer service and support by remaining poised in most stressful situations.
Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
Prepared market analysis statistics and bid presentation for buyers and sellers.
Verified documentation accuracy and fund disbursement for sales.
Planned and coordinated open house events.
Developed extensive professional network with real estate investors.
Maintained database of prospective customers.
Monitored fulfillment of purchase contract terms.
Managed real estate transactions from initiation to closing.
Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Advised prospective clients on current market activities.
Promoted properties via advertisements, open houses and multiple listing services.
Created professional sales presentations to effectively communicate product quality and market comparisons.
Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Prepared documents such as representation contracts, purchase agreements, closing statements, leases and deeds.
Prepared representation contracts, purchase agreements and closing statements.
Enforced regulations and reviewed federal and state laws to confirm compliance.
Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Marketed real estate to [Type] and [Type] clients to strengthen revenue opportunities.
Marketed real estate successfully to strengthen revenue opportunities.
Provided quick and accurate calculations, including percentages, commissions and discounts.
Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
Advised clients on market conditions, prices and legal requirements.
Conferred with escrow companies, lenders, home inspectors and pest control companies, making sure that all terms and conditions are met prior to closing dates.
Recommended home improvements to sellers to maximize profits and promote faster sale.
Built lasting rapport with financial industry leaders.
Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Improved profitability and developed pipeline utilizing multiple marketing channels and sales strategies.
Researched and determined competitive market price.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Assisted homeowners with relocation and moving services after sale of each home.
Identified and solved complex strategy problems that impact sales management and business direction.
Accompanied buyers during property inspections.
Evaluated mortgage options, helping clients obtain financing at best rates and terms.
Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
Prepared and delivered sales presentations.
Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
Represented buyers and sellers in major real estate transactions.
Promoted sales through advertising, open houses and Multiple Listing Services.
Generated list of properties to meet specific client needs.
Executed open house events and prepared homes for clients arrival.
Maximized customer savings by effectively negotiating buyer and seller contracts.
Maximized customer savings by negotiating buyer and seller contracts.
Worked with clients to ensure understanding of [Type] and [Type] processes.
Generated sales by prospecting leads, cold-calling and closing deals.
01/1986 to 01/2002
Account Relations ManagerMCI – City, STATE,
Grew company revenue by rebuilt customer loyalty.
Enhanced market penetration through competitive analysis and customer satisfaction surveys.
Drove annual revenues and increased profits by $[Amount] with incorporation of [Number] new locations into region.
Led and motivated [Number]-person team of sales professionals working with [Type] businesses.
Created and executed [Number][Type] and [Type] marketing initiatives, increasing overall sales [Number]% in [Year].
Orchestrated successful development of [Number]+ new accounts within [Number] months.
Grew [Type] business by $[Amount] through successful management of more than [Number] market accounts.
Designed timelines for [Type] services to customers and alerted them of changes or updates frequently to uphold satisfaction.
Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
Generated [Number]% client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
Streamlined operational efficiencies by developing customer service protocols and standards.
Increased yearly sales by [Number]% by cultivating customer relations and resolving service requests.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Improved profitability by developing pipeline using multiple sales penetration strategies.
Managed existing portfolio and potential leads using [Software].
Maintained compliance with export guidelines and international standards.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Exceeded [Number]% of gross margin and ancillary penetration of [Number]% with gross margin of [Number]%.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Improved productivity by overseeing and supporting [Number] member account management team.
Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Improved customer confidence and recovered previous year sales losses with [Number]% gain by building and renewing customer relationships to define market opportunities.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Resolved issues quickly and professionally to retain over [Number]% of clients.
Achieved cooperative and positive communications with clients which fostered and led to many successful [Type] projects.
Answered customer account inquiries and provided resolution.
Recommended products and services to suit customer needs.
Verified accuracy of information and executed clarification of orders.
Processed and documented transactions in company database.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Evaluated benefits for each caller to determine service needs and address concerns.
Education and Training
Expected in
Continued Education: Technology Education Continued Education - Orange County CA, GPA:
Expected in
: General Studies Shoreline Community College - Shoreline WA , GPA:
Expected in
Design Diploma: Fashion Design Brooks College - Long Beach, GPA:
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