senior account representative resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Seeking employment to use the skills achieved through work and education. Currently attending online education and evening classed to achieve my Associate degree in Business Management with an expected graduation date in 2024. My intention is to continue my education through Bachelor in Business Administration (BBA) degree.


Excellent communication skills

Proficient in details

Exercising great leadership skills while working in a team environment

High skilled in using Vogager online database system


Proficient in MS Word, Outlook, Excel

Customer training

Education and Training
Fairmont Heights High School Capitol Heights, MD Expected in 06/1986 High School Diploma : - GPA :
Prince George's Community College Upper Marlboro, MD Expected in Associate of Arts : - GPA :
Charter Spectrum - Senior Account Representative
Huber Heights, OH, 02/2017 - Current

Approve requests for Congressional accounts by phone or email.

Contact Congressional Account Manager for each Congressional office to verify requests and establish accounts and explain policies and procedures concerning accounts and notify congressional staff members of their new accounts.

Works closely with the Congressional Account Managers, Interlibrary Loan Libraries, special account holders, and LC staff to ensure the return of overdue items when staff is departing from offices which may include staff members who have resigned, retired, switch congressional office, or have been terminated.

Use various online databases Voyager Modules, Circulation, Cataloging, Reporter, OCLC, Illiad, LC LaunchPad, Account Journal, and Serena Business Manager.

Manage Account Journal to keep track of Congressional staffer overdue books. Use the Circulation Module in Voyager to expire accounts, to add new staffers, or to update the staffer's account to reflect the new office or committee, while monitoring the accounts and answering any questions concerning their accounts.

Reset passwords, provide account numbers and provide a list of books that are charged to account holders.

Use the Catalogue Module to catalog replacement copy items back into the general collection.

Be the liaison between the Library of Congress and specific Congressional offices, special account holders, domestic and foreign libraries interlibrary loans, diplomats, government agencies, researchers, and Library of Congress staff. Search the collection for material that is overdue for congressional staffers, LC staffers, government agencies, and libraries that claim they return the material to the Library.

Communicate with Congressional staff members, Interlibrary Libraries, special accounts, and LC staff to arrange for the return of the item or payment after searching for the item and verifying that the item has not to be returned.

Inform departing members and staff of the price of microfilm, and books to replace any lost or damaged items by directing them to a list of websites they will provide replacement items such as online publication catalogs or tools of the book trade such as Amazon, ABE Books, and Bibliofind.

Send letters out to Congressional offices at the end of each session of Congress to inform staff that they no longer can request material and that all material charged to their account must be returned or replace any lost material before leaving office.

Communicate directly with domestic and foreign Interlibrary Loan libraries, diplomats, government agencies, researchers, and the Library of Congress staff account holders by telephone, email, in-person, and through other methods to inform them of overdue materials and procedures to clear their accounts and to resolve other issues with their accounts.

Temporarily restore borrowing privileges to special account holders that have overdue material after payment, replace a copy of the material, or doing a shelf check from the general collection, and contacting other division office or office site collection.

Assist Inventory Management and Document Fulfillment technicians in responding to telephone, emails, or in-person request for specific account-related questions.

Assist in the completion of discharging items of retirees, the Office of Scholarly Programs, and special accounts.

Consult with the representative to determine account access and communicate policies and procedures to Capitol Police Officers and staff of the Architect who are attempting to borrow Library materials.

Utilize Division's Special Search services and the Priority Response and Quality Assurance Unit to verify borrower's claims concerning return items that remain charged to their account.

Check the collection to locate material and verify the return and make sure that that the item has not been mistakenly charged to another patron or location.

Suspend borrowing privileges on accounts that have material for more than thirty days overdue.

Review patrons' accounts when problems arise, accurately enact the changes to the account information as necessary.

Run the overdue notices on the Reporter database.

Put in recall request on material that a congressional member needs. Inform the Head of the Section of reference material to be considered for acquisition through purchase.

Assist Unit Supervisor in the training of new staff.

Apply expert knowledge of the standards for eligibility of libraries and other agencies to be a part of the Interlibrary Loan Program and act as the liaison between these libraries, agencies, and the Library of Congress.

Coordinate with the Division's Automation Operation Coordinator to resolve database issues.

Participates in the ILS test and identified account problems.

Draft well-organized and efficient emails replacement copy letters to domestic or foreign libraries.

Send notice letter to congressional members through email when a material is more than thirty days past due giving them 10 days to return materials.

Establish interlibrary loan accounts.

Establish retiring accounts for patrons leaving the Library of Congress.

Maintain congressional members and staff accounts by working with the account manager.

Create and modify reader registration cards for researchers to use the Automate Circulation System (ACS) so they can request material for their research.

Use the Serena Business Manager database for clearing LOC staffers who are separating from the Library of Congress.

Library Of Congress - Inventory Management Fulliment Technican
City, STATE, 09/1990 - 01/2017

Search and identifies bibliographic records in the online catalog for items in the Library's collection that are being prepared for circulation.

Create holding and item records in the cataloging module.

Create basic descriptive cataloging records for items that are not found in the Library's online catalog, suppressing these records from view in the public catalog.

Updates existing cataloging records to correct item-specific errors such as call number and location data, and marks duplicate holding and item records for deletion.

Process and assist patrons with specializing collections such as rare books, serials, folios, and prints and photographs. Link the barcode on the physical item to the bibliographic record to create an inventory record for the specific item.

Create a bibliographic record for German and Spanish collections to process for circulation. Searching skills in OCLC (Online Computer Library Center) Voyager online database search engine (ex: Keyword: Boolean, Free text, Boolean, Index Selection and Builder).

Searches and identifies patrons in the Library's circulation module in the preparation for charging material or updating records.

Creates new patron records and updates existing records based on information provided with loan requests using an online database system called Voyager. Identify and process material too fragile for circulation and transfer them to Preservation Office.

Provide patron with information resolving problems with overdue or recalled books and retrieving outstanding materials.

Assist Congressional Members, Kluge Scholar, Study Shelve holder, LC patrons, and other agencies with any problem that they may encounter regarding their account and/or refer them to their account representative.

Manage the circulation of the material requested by US Congress, District Offices, Domestic and Foreign Libraries, LC staff, and law offices. In a team environment, supply knowledge of loan policies and procedures to determine circulation materials from general and special collections.

Provide expert advice and instruction to less experienced staff, exercising judgment with initiative and skills.

Prepared material for offsite storage or pin-and-linking locations for inventory control, create complete inventory records, resolve and provide quality assurance for junior staff.

Maintain the LC Collection by proofing and editing LC material for Baseline Inventory and Overflow.

Use OCLC to respond to the interlibrary loan requests. Use an online database system called Automated Circulation System (ASC) to process fetch requests from LC staff and other Library divisions.

Use Integrated Library System (ILS) for editing and processing collection from Ft. Meade and Landover storage.

Assisted patrons at the satellite stations on problems resolving issues when the account was overdue on certain material that they were trying to borrow.

Library Of Congress - Clerk/Typist
City, STATE, 06/1987 - 09/1990

Receive and assist visitors and answer incoming calls and provide information on Loan policies and procedures.

Maintain Time and Attendance for Circulation Section.

Provide forms and instructions for opening, renewal, and re-established borrowing privileges.

Contact patrons and deleting and adding employees to their borrowing account when congress leaves office and sending out overdue notices.

Help account representative and maintain congressional members and staff accounts, and assist with the special search requests.

Send out letters requesting for the return of material by asking for a replacement copy or payment for the material. Establish interlibrary loan accounts.

Library Of Congress - Clerk/Typist
City, STATE, 10/1987 - 06/1989

Answer correspondence letters for copyright materials and forms.

Types and proofs source documentation for various copyright office mailing lists. Assemble Copyright Office Information and other information packages. Promptly refers non-routine requests to the Information Section and refers questions and problem correspondence to the supervisor. Send out copyright notices.

Distribute new circulars, forms, and Copyright notices, etc. to staff in accordance with the assigned distribution list.

Accurately and promptly read and answer supply letters within established time frames and mail out the informational materials requested.

  • I had been recognized for outstanding performance and received recognition from upper management with a financial reward.

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Resume Overview

School Attended

  • Fairmont Heights High School
  • Prince George's Community College

Job Titles Held:

  • Senior Account Representative
  • Inventory Management Fulliment Technican
  • Clerk/Typist
  • Clerk/Typist


  • High School Diploma
  • Associate of Arts

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