Senior Account Manager, IT ServicesFidelity National Information Services – Madison, WI,
Insight Global is a premier professional services company, 4th largest in IT staffing nationwide, with 42 locations in the US and Canada.
Day-to-day operations management, including training, motivation, and guidance of 25+ full-time recruiters and 10-15 outside account managers.
Daily performance management, coaching, training, and development of 6 direct reports on my recruiting team.
Developed procedures, strategies, and policies to improve customer relationships and obtain new business.
Developed and orchestrated public sector sales training ("Selling to Federal, State, and Local Government") and guide, delivering easily digestible and adaptable strategy, presentation adopted nationally and incorporated into corporate sales training schedule.
Formalized government service capabilities, training account managers and facilitating new business development by sourcing leads, joining calls, facilitating meetings, and helping contract negotiations and service orders.
Defined and directed multi-million-dollar project budgets and collaborated with business and technical client partners to plan and execute deliverables.
Developed and executed professional and managed service contract agreements for government and commercial client contracts, including fixed-price, cost-plus, T&M, indefinite delivery/ quantity (IDIQ).
Researched, tracked, and bid on federal, state, and local contract directly through GSA schedule, CATS+, and local contract vehicles. Request for Quotation (RFQ), Request for Proposal (RFP), Request for Information (RFI), Request for Resume (RFR)
06/2012 to 03/2013
Account ManagerSirius Xm – Dallas, TX,
Rapidly promoted to direct IT managed contract services, full lifecycle staffing and onsite contract resource management services for commercial and federal clients in 2 “start-up” territories without existing market presence.
Responsible for establishing long-term business relationships with new clients at Fortune 500 and Fortune 1000 companies (government and private sectors) while maintaining existing relationships with over 20+ accounts at any given time.
Gathered requirements, analyzed existing processes, and worked with hiring leaders to re-engineer workflow and cost-effective solutions by customizing hiring lifecycles around both technical function, team culture, and long-term client branding.
Learned technical environment and individual team culture, catering service efforts to establish creative sourcing strategies and identifying well-balanced, long term, value-add candidates in response to outstanding and niche vacancies.
Established Master Services & Subcontract Partnership Agreements, Statements of Work (SOW), and Purchase Orders (PO), negotiating client terms, rate cards, vendor compliance, responding to proposal and pricing requests.
Managed all aspects of sole-source staffing agreements and negotiations for clients supporting Department of Defense, CMS (HHS), with NOAA, FDIC, NIH, FAA, HuD, Department of Commerce, Veterans Affairs contracts through CACI, Lockheed, Lidos, HP, JHU APL, and Accenture among others.
Managed the hiring process to fulfill all staffing contracts, overseeing a team of 3-4 recruiters and placing over 500 contractors.
Recruited and managed IT, engineering, and executive resources on-site for Fortune 500 and Fortune 1000 companies.
Conducted 50+ weekly phone, skype/web, and in-person interviews, educating and engaging candidates on both the opportunity and client brand at each stage.
Developed & implemented new strategies (social media, networking events, direct recruitment, internet searches, referrals, and internal ATS) for identifying candidates across a variety of industries and markets for both active openings as well as pre-qualified candidate pipeline.
Partnered with individual account managers to capture client requirements, develop cohesive job descriptions based on individual client needs.
HR operations, managing payroll & timekeeping through internal and client systems, employee benefits (healthcare, PTO, etc.), hiring/firing, performance reviews, resource allocation, procurement & compliance, and capturing & documenting new market intelligence.
Recognized for leading orientation and technical training for Baltimore's largest new recruiter hiring class and office recruiting team transition from Hanover to Baltimore. Insuring all 16 members superseded national performance targets within 2 weeks
07/2008 to 11/2011
Operations ManagerProvita Health – City, STATE,
Enhanced business operations for 2 busy primary care and wellness center locations, focusing on HR, patient services, and organizational development.
Implemented strategic marketing via social media campaigns, increasing revenue from new wellness services by 20%.
Responsible to 25% increase in return patients and improved workflow to notable increase in patient service ratings, dramatically decreasing last minute cancellations, standardizing risk management and quality control processes through organizational development and training.
Education
Expected in 2011
Bachelor of Arts: Foreign Studies (CERES) University of Maryland, College Park - , GPA:
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