Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
International Sales Consultant with proven experience handling high-profile client caseloads. Establishes and cultivates relationships with internal and external stakeholders through quick and dedicated response to business demands. Seeking a position to leverage analytic, collaborative, and relationship-building skills to strengthen portfolios and support company growth.
Skills
Excellent written and oral communication
Strong attention to detail
Efficient and organized with large workloads
Widespread experience with IT - CRM, Salesforce, Word, Excel, Skype
Experience handling sensitive data through email and phone calls
Oral Mandarin language proficiency
Seven years' experience living and working internationally
Experience
11/2016 to 04/2020
Senior Account Manager, International SalesCIEE – City, STATE,
Oversaw all high-level aspects of account ownership for over 50 clients in the Eastern Europe region; Negotiated pricing and allocation on a yearly basis, created Letters of Agreement, collected and reviewed compliance documents, tracked sales, market trends, visa rates, and competitor information.
On-boarded and off-boarded clients, responded to challenges that impacted sales due to world events and market trends.
Met or exceeded budgeted sales goals across product caseload by implementing strategic pricing and providing high quality placements for clients.
Led weekly reporting to monitor and track sales through fiscal year while staying close to market trends.
Leveraged existing relationships to sell new portfolio products, expanding diversity of countries represented across products.
Ensured clients' performance quality by completing annual collaborative assessments with internal teams at CIEE and implementing corrective action plans when necessary.
Monitored clients' marketing materials, retail pricing, and student agreements to ensure fair and accurate implementation and portrayal of programs.
Utilized Salesforce reporting to effectively track and manage sales, visa trends, leads, and other data points.
Created annual reports for all products in caseload for upper management to understand revenue trends against budget.
Organized extensive international travel to conduct Embassy and client visits, trainings, recruit events, prospective client meetings, and to attend B2B events.
Analyzed industry trends, competitor business, market strengths and weaknesses in my caseload; provided market data and trends to my senior team, as well as used data to determine strategy for weekly and yearly planning.
Advocated for clients in terms of hiring needs, allocation, pricing, marketing, and other requests as needed throughout the year.
Maintained extreme attention to detail when creating Letters of Agreement for over 50 accounts, including pricing and allocation, while abiding to strict GDPR guidelines.
Conducted regular pricing audits to ensure accurate records for our finance and billing departments.
01/2014 to 11/2016
Account Specialist, International OperationsCIEE – City, STATE,
Managed daily operations for International clients; Troubleshooted problems related to systems, regulations, and financial statements.
Managed the collection and vetting of compliance documents to ensure our clients met Department of State regulations.
Updated and maintain accurate data records throughout the course of the year related to International client contact information and business needs.
Communicated feedback to International clients regarding the integrity and completeness of their participant applications.
Provided periodic in-person and online training to International clients on new processes, program rules and regulations.
Produced weekly reports on International clients' performance against program rules and letter of agreement goals.
Handled the 24-hour Emergency Cell Phone on a rotating basis.
06/2010 to 01/2014
Support Coordinator, Participant Services CIEE – City, STATE,
Maintained regular contact with High School (J1 and F) Exchange Program participants and overseas agents; advised students on how to solve problems regarding culture shock and other emotional, mental, and health disorders; resolved conflicts between host families and their exchange students as issues developed throughout the year.
Presented to large audiences of overseas agents, CIEE staff, and volunteers at annual International High School meetings.
Developed and delivered orientations to students prior to and after arrival to the U.S.
Reported directly to Department of State regarding escalated student issues.
Education and Training
Expected in 2003
Bachelor of Arts: English Literature Wheaton College - Norton, MA, GPA:
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