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Senior Account Manager, International Sales Resume Example

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SENIOR ACCOUNT MANAGER, INTERNATIONAL SALES
Summary

International Sales Consultant with proven experience handling high-profile client caseloads. Establishes and cultivates relationships with internal and external stakeholders through quick and dedicated response to business demands. Seeking a position to leverage analytic, collaborative, and relationship-building skills to strengthen portfolios and support company growth.

Skills
  • Excellent written and oral communication
  • Strong attention to detail
  • Efficient and organized with large workloads
  • Widespread experience with IT - CRM, Salesforce, Word, Excel, Skype
  • Experience handling sensitive data through email and phone calls
  • Oral Mandarin language proficiency
  • Seven years' experience living and working internationally
Experience
CIEEDecember 2016 to April 2020Senior Account Manager, International Sales
Portland, ME
  • Oversaw all high-level aspects of account ownership for over 50 clients in the Eastern Europe region; Negotiated pricing and allocation on a yearly basis, created Letters of Agreement, collected and reviewed compliance documents, tracked sales, market trends, visa rates, and competitor information.
  • On-boarded and off-boarded clients, responded to challenges that impacted sales due to world events and market trends.
  • Met or exceeded budgeted sales goals across product caseload by implementing strategic pricing and providing high quality placements for clients.
  • Led weekly reporting to monitor and track sales through fiscal year while staying close to market trends.
  • Leveraged existing relationships to sell new portfolio products, expanding diversity of countries represented across products.
  • Ensured clients' performance quality by completing annual collaborative assessments with internal teams at CIEE and implementing corrective action plans when necessary.
  • Monitored clients' marketing materials, retail pricing, and student agreements to ensure fair and accurate implementation and portrayal of programs.
  • Utilized Salesforce reporting to effectively track and manage sales, visa trends, leads, and other data points.
  • Created annual reports for all products in caseload for upper management to understand revenue trends against budget.
  • Organized extensive international travel to conduct Embassy and client visits, trainings, recruit events, prospective client meetings, and to attend B2B events.
  • Analyzed industry trends, competitor business, market strengths and weaknesses in my caseload; provided market data and trends to my senior team, as well as used data to determine strategy for weekly and yearly planning.
  • Advocated for clients in terms of hiring needs, allocation, pricing, marketing, and other requests as needed throughout the year.
  • Maintained extreme attention to detail when creating Letters of Agreement for over 50 accounts, including pricing and allocation, while abiding to strict GDPR guidelines.
  • Conducted regular pricing audits to ensure accurate records for our finance and billing departments.
CIEEFebruary 2014 to December 2016Account Specialist, International Operations
Portland, ME
  • Managed daily operations for International clients; Troubleshooted problems related to systems, regulations, and financial statements.
  • Managed the collection and vetting of compliance documents to ensure our clients met Department of State regulations.
  • Updated and maintain accurate data records throughout the course of the year related to International client contact information and business needs.
  • Communicated feedback to International clients regarding the integrity and completeness of their participant applications.
  • Provided periodic in-person and online training to International clients on new processes, program rules and regulations.
  • Produced weekly reports on International clients' performance against program rules and letter of agreement goals.
  • Handled the 24-hour Emergency Cell Phone on a rotating basis.
CIEEJune 2010 to February 2014Support Coordinator, Participant Services
Portland, ME
  • Maintained regular contact with High School (J1 and F) Exchange Program participants and overseas agents; advised students on how to solve problems regarding culture shock and other emotional, mental, and health disorders; resolved conflicts between host families and their exchange students as issues developed throughout the year.
  • Presented to large audiences of overseas agents, CIEE staff, and volunteers at annual International High School meetings.
  • Developed and delivered orientations to students prior to and after arrival to the U.S.
  • Reported directly to Department of State regarding escalated student issues.
Education and Training
Wheaton College2003Bachelor of Arts: English LiteratureNorton, MA

Graduated Cum Laude

Queen Mary College2002London, England

Study Abroad Program through Butler University

Websites, Portfolios, Profiles
  • www.linkedin.com/in/whitney-rosenberg-8ba67a126
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Resume Overview

Companies Worked For:

  • CIEE

School Attended

  • Wheaton College
  • Queen Mary College

Job Titles Held:

  • Senior Account Manager, International Sales
  • Account Specialist, International Operations
  • Support Coordinator, Participant Services

Degrees

  • Bachelor of Arts : English Literature

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