Experienced healthcare project and account manager seeking a new challenge. Goal-oriented with excellent critical thinking, problem solving, and communication skills. Proficient in customer relations and strategic planning of high account volumes.
Highlights
Strategic project planning and development
Advanced problem solving
Staff management
Contract management
Budgeting
Procedure development
Training & Development
Patient chart management
MS Office
Education
Towson UniversityTowson, MD, Expected in – –Bachelor of Science:Sociology And Anthropology - GPA:
Harford Community CollegeBel Air, MD, Expected in – –Associate of Arts:Psychology - GPA:
Ensure high contract retention of medical scribe accounts for emergency departments and outpatient clinics through strong relationship, management skills, and operational excellence
Ensure the successful delivery of services according to client needs and objectives including but not limited to confirming: client’s strategic ROI goals are being met for each account, full coverage of shifts and adequate staffing, timecard errors are reported/corrected for accurate billing invoices, scribe compliance with facility requirements and company policies, high standards of quality medical documentation, optimal scribe utilization and workflow at each account
Conduct an in-depth monthly review (or more frequently if needed) on operational metrics of each account and conduct regular meetings with clients and direct reports to review and analyze this data to ensure stability and excellence.
Initiate, manage, and implement service recovery efforts as needed for unstable accounts
Hire, manage, and provide leadership, mentorship, and training to the onsite managers of each account to ensure they are skilled and successful
In the absence of an onsite manager, perform all onsite management duties
Responsible for recruiting and hiring of the medical scribes
Conduct site visits as needed
Identify areas of growth opportunities for our other service lines
Conway Regional Medical Center - Junior Project Leader Conway, AR, 11/2016 - 12/2019
Ensure successful and high quality implementations of new medical scribe accounts for emergency and outpatient departments across the country according to client needs, objectives, and contract specifications.
Arranging preliminary meetings with facility points of contact including but not limited to: medical directors, office managers, nursing directors, facility CEO’s, and billing/coding contacts
Identify contract-specific ROI goals for the scribe program to tailor the training program prior to working clinically
Understanding pre-existing expectations for any large national clients
Learning and improving the department flow and contract-specific variances
Assessing contract-specific needs (workstations, materials, computers, etc.) and creating a precise pre-employment process based on the requirements of HR and/or facility administration
Procuring any necessary training materials for teaching the physician documentation system and the particular medical specialty to new scribes
Responsible for development of the employee during the implementation phase (including recruiting, interviewing, hiring, training, development, guidance, counseling, mentoring, and termination)
Obtain frequent physician feedback to optimize the scribe-provider workflow during the implementation
Conduct an in-depth weekly review of the implementation progress to my direct reports to ensure stability and we are meeting our deadlines.
Troubleshoot any operational matters before and/or during the implementation phase
ScribeAmerica - Chief Scribe City, STATE, 01/2015 - 11/2016
Lead a team of scribes and actively manage operations, quality assurance, and staffing for the site
Responsible for site level client relations for active problem solving to exceed the clients' expectations
Optimize scribe-provider workflow, utilization and value creation through direct observations, established ScribeAmerica best practices, insight from senior operators and in collaboration with the client’s on site leadership
Prioritize shift coverage to support the client’s clinicians by completing a shift schedule at least 30 days prior to the start of the month
Evaluate team staffing needs on a monthly basis and actively forecast current and upcoming needs
Recruit and hire in accordance with staffing plans and as needed or as requested
Manage all new hires through both the credentialing and facility on-boarding process
Engage directly with all new hires to actively guide them through classroom and floor training -Track monthly site and team operational performance through completion of monthly reports -Lead the site level rollout of new ScribeAmerica innovations and initiatives
Participate, as needed, in client meetings to review operational performance and new operational initiatives
Proactively solicit and aggregate formal feedback from clinicians
Responsible for ensuring site level services meet established high standards of quality and exceed client expectations including consistency and performance.
ScribeAmerica - Medical Scribe City, STATE, 01/2014 - 01/2015
Accompany physician into each exam room to assist in recording patient interview and physical exam findings into the patient chart/electronic medical record (EMR)
Responsible for properly documenting each patients history of present illness, review of systems, past medical and surgical history, family and social history, current medications, and allergies
Prioritize the physician’s time by bringing critical labs and radiological studies to his/her attention
Responsible for correctly time stamping each patient care related activity including physician consultations, family communication, and re-examination of patient
Organize all of the patient’s laboratory results, vital signs, imaging studies, medical procedures, and medications into the correct section of each EMR
Transcribe diagnoses, treatment plans, prescriptions, and discharge and follow up instructions into each patients chart
Ensure each patients chart contains the correct billing/coding level of service that was provided
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