Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

High-performance professional with more than 13 years of success managing heavy account loads, sales, and marketing. Lead business development and foster strategic relationships with key accounts. Highly adept cross-functionally, introducing process improvements to streamline operations and save money. Change agent who thrives in fast-paced environments. Outstanding planning, organizational, team building, and communication skills. Proven track record of both short and long-range goal setting with big-picture orientation. Demonstrated ability to prioritize and manage multiple simultaneous projects.

  • Key Account Management
  • Business Development
  • Sales Management
  • Marketing
  • Customer Satisfaction
  • Writing and Editing
  • Website Development
  • Search Engine Optimization
  • Social Media Management
  • Process Improvements and Optimization
  • Project Management
  • Strategic Planning
  • Operations Management
  • Training and Development
  • Executive Presentations
  • Client Relations
05/2010 to Current
Senior Account Manager A Little Bird Atlanta, GA,
  • Recruited as social media and project manager before being promoted to drive portfolio of up to 30 client accounts generating more than $1.86M in revenue over two-year period.
  • Assist with search engine optimization (SEO), website design, and pay-per-click advertising.
  • Initiated implementation of social media software, Spredfast, training and reselling to clients to enhance management of their social media accounts.
  • Present monthly reports to clients, illustrating marketing campaign performance. Earned Google Adwords and Sandler Customer Service Training certifications.
  • Serve as client liaison, addressing client telephone calls and emails.
  • Identified and presented Infusionsoft email marketing service as email marketing solution with CRM component, implementing program for one of company’s largest clients.
  • Researched and successfully presented e-commerce platform, Magento, to largest client.
  • Continuously contribute to revenue generation by upselling add-on services to existing customers.
  • Write, proof, and edit sales proposals and correspondence.
  • Lead all components of technical projects from proposal to launch.
  • Evaluate primary performance metrics of each client, collaborating with team to ensure success.
  • Regularly partner with clients to discuss project or campaign status.
  • Primary point of contact for client and employee training related to content management system, call tracking system, and social media management platform.
  • Research and negotiate with third-party vendors.
2008 to 06/2010
CEO Quorum Health Resources Littleton, NH,
  • Worked with business partner to create website builder software.
  • Built marketing program from ground up, including online TV and Ustream show, featured in Mashable Magazine.
  • Presided over marketing webinars to promote company.
  • Spearheaded project management of developing websites through software.
  • Delivered elevated customer support to all clients.
11/2004 to 06/2010
CEO United Way Of America Enola, PA,
  • Steered SEO projects for clients, including producing and distributing videos and blog posts.
  • Built Facebook fan pages.
  • Developed Web TV and Ustream shows.
  • Designed, programed, and maintained multiple websites for clients, serving as primary point of contact for complex projects.
  • Established and maintained Google Adword accounts.
  • Grew Twitter following to 10K+ through organic methodology.
  • Wrote articles and distributed to multiple directories and forums.
  • Created email newsletter templates and email auto-responder campaigns.
04/2001 to 07/2005
Instructional Design Support South Texas College Of Law City, STATE,
  • Saved $15K by producing 30-minute video documentary about Alternative Dispute Resolution.
  • Improved customer communication by revitalizing Instructional Technology office processes.
  • Supervised and trained nonexempt employees to improve flow of office operations.
  • Designed and maintained Instructional Technology department website.
  • Increased customer satisfaction and productivity 25% by developing Web based reservation forms.
  • Streamlined tedious and time sensitive functions related to staffing and recruiting by rolling out online resume submission system for Human Resource Department.
Expected in
Bachelor of Journalism: Broadcast Journalism
University of Missouri - Columbia, MO
Expected in
Continuing Education: Computer Science Business Management
Houston Community College - Houston, TX

HTML, Photoshop, Dreamweaver, Adobe Premiere, C++, Flash, Perl, Javascript, Camtasia, Ustream, PowerPoint, Social Media, Wordpress, ModX, Excel

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