senior account manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Dedicated Senior Account Manager, successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. With 22+ years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Skills
Staff Supervision
Teamwork and Collaboration
Verbal and Written Communication
Positive Customer Experience
MS Office Applications
Relationship Building
Customer Success
First Aid/CPR
Problem Resolution
Organizational Skills
Reliable & Trustworthy
Friendly, Positive Attitude
Flexible Schedule
Good Work Ethic
Experience
05/2007 to Current
Senior Account ManagerBaker Hughes Company – Jacksonville, FL,
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
Addressed client questions and resolved complaints related to products, services and accounts.
Followed up with clients to gauge product success and promote satisfaction.
Liaised between clients and management to provide client feedback and resolve inquiries.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Built and maintained productive relationships with customers and internal partners.
Acted as main point of contact in matters relating to client concerns and needs.
Delivered superior customer support to improve account retention rate.
Renewed existing accounts by cementing trusting relationships with customers.
05/2000 to 04/2007
Client Service RepresentativeNoahs Animal Hospital – Carmel, IN,
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Managed and updated physical and digital client account information to keep records accurate and current.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Presented and explained fees, clearly clarifying invoices and company policies.
Leveraged detailed knowledge to recommend and select suitable products and services.
Personalized client experience, identifying unique needs and providing information and services to match.
Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Scheduled meetings with prospective and existing clients to optimize long-term business success.
Implemented new company platform initiatives, learning and mastering new technologies to improve client service.
Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.
Scheduled and confirmed appointments based on customer availability.
Performed needs analysis and presented options based on findings to help customers make decisions.
03/1996 to 03/2000
Administrative AssistantFluor Corporation – Bessemer City, NC,
Directed customer communication to appropriate department personnel.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Maintained accurate department and customer records.
Coordinated appointments, meetings and conferences.
Inventoried and ordered supplies for office.
Responded effectively to sensitive inquiries or complaints.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Handled incoming calls and directed callers to appropriate department or employee.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Coordinated catering services for various functions, including sales trainings and department meetings.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Education and Training
Expected in to to
: Community College of Rhode Island - Warwick, RI GPA:
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