Senior Account Manager Resume Example

● Ensure high contract retention of client accounts in all of North Florida through a strong relationship, efficient management skills and operational excellence
● Ensure the successful delivery of services according to client needs and objectives including but not limited to confirming: client's strategic goals are being met, full coverage of shifts and adequate staffing, timecards errors are corrected, scribe compliance with facility requirements and company policies, high standards of quality, & optimal scribe utilization and workflow at each account
● Operate as the client's main point of contact for all matters and maintain a strong relationship with the client for the life of the contract
● Conduct frequent site visits to all sites in the North Florida region which ranges from as far west as Pensacola, east to Jacksonville, and south to Ocala.
● Identify areas of growth opportunities for HealthChannels service lines
● Hire, manage, and provide leadership, mentorship, and training to subordinates (i.e. the Chief Scribe for the accounts) and ensure subordinates are skilled and successful
● Provide leadership and accountability to Chief Scribes, and hold oneself accountable to ensuring Chief Scribe training, quality and leadership meets company standards
● Conduct regular calls and monitor monthly reporting with direct report to ensure operational stability and quality of services for each account
● Conduct an in depth monthly review of each account to
ensure stability and excellence
● Initiate, manage, and lead Action Plans, Remediation Plans, and Service recovery efforts as needed for accounts
● Deliver external reports on operational metrics for each account; utilize to engage with clients on strategic discussions surrounding performance and ROI
● Facilitate communication and coordinate with all members of the account's team including but not limited to: Employees assigned to the project, The local internal operational team members, Corporate departments, i.e. Finance, HR, etc., The client, and The client's human resources, IT, and other facility liaisons
● Primarily responsible for recruiting and hiring in all regions that I oversee to ensure optimal staffing at all times