senior account manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Senior Account Manager with proven success owning end-to-end retail relationship with tier one vendors, driving category success and vendor growth through improved operational efficiency, strategic support for traffic driving and assortment optimization strategies and process improvements. Data-driven with ability to thrive in areas of high ambiguity and ownership.

03/2019 to Current Senior Account Manager A123 Systems, Inc. | Waltham, MA,
  • Acting as primary point of contact for tier 1 retail managers vendors in Health & Personal Care category, responsible for vendor portfolio growth and pain point reduction and overseeing $520MM GMS 2019, driving +20% growth YoY
  • Driving strategic initiatives to streamline vendor operational performance, including chargebacks analysis and vendor trainings. Spearheaded key revisions to North American Vendor Prep and Transportation manual, clarifying freight loading guidelines and resulting in elimination of FC rejections for managed vendor freight.
  • Engagement with cross-functional teams to proactively troubleshoot and resolve vendor issues within SLA, including product suppressions, search & discoverability errors, auto-ordering defects, catalog issues and financial disputes.
  • Leading internal process improvements through roles as new item set-up/ASIN launch SME and vendor transition SME. Led first 2019 iteration of internal SAS Consumables WBR and supported in development of call-out mechanisms. Oversaw team-wide audits for weekly internal deliverables, driving +60% improvements to Weekly Vendor Call Agenda adoption and reducing Winston platform task auto-closure rate while streamlining and reducing defects in proactive call-out processes.
  • Optimizing selection and profitability. Engaging vendor for new selection asks to meet Head SIC parity, providing profitability analysis and recommendations to support retail P&L goals.
  • Leading growth initiatives including end-to-end promotional support – deal sourcing and assortment optimization, negotiating funding to meet GL profitability guardrails, engaging internal teams for cross-site traffic driving initiatives and post-deal analysis.
02/2014 to 10/2018 Regional Visual Commercial Manager - Kidswear Zara | City, STATE,
  • Responsible for managing sales goals to budget for Zara kids departments in the Northwest region. Drove 2017 revenue growth +13% YoY through inventory management, team training and development, and merchandise display. Oversaw total sales category of $15 million.
  • Generated and analyzed reports to provide feedback on key items, seasonal needs and missed opportunities and optimize regional inventory position. Conducted focused trend forecasting to drive production of innovative merchandise targeted to U.S. market.
  • Communicated daily with international Product Department to control bi-weekly shipments of high-seasonality merchandise (average of 30+ novelties per shipment) and replenishment of key subfamilies. Applied reports analysis to refine regional product strategy and manage store-to-store and warehouse transfers.
  • Created and executed trainings for store management and merchandising teams through workshops and pilot shops. Mentored more than a dozen associates to elevated positions across departments and ensured proper staffing of leadership roles at all times.
  • Responsible for all planning, stock management and visual displays of new Zara store openings in the region. Conducted interviewing and hiring of leadership teams in new openings and developed individual management training models. Supervised two top-volume kids department openings in the country, and one top-grossing opening globally.
  • Previous positions: Kids Department Manager (February 2016-October 2016), Kids Department Assistant Manager (December 2015-February 2016), Visual Commercial (January 2015-December 2015), Women's Product Lead (April 2014-January 2015), Sales Associate (February 2014-April 2014)
09/2012 to 04/2013 Senior Entertainment Editor Neon Tommy | City, STATE,
  • USC Annenberg's L.A.-based digital news source with 300,000 monthly readership.
  • Managed staff of five editors and 50+ reporters and contributors.
  • Directed editorial content, including style, music, entertainment news, TV and film sections.
  • Edited daily contributor content, published on CMS platform and promoted pieces across social media to reach maximum viewership.
  • Worked with public relations  representatives to coordinate coverage of media events.
06/2012 to 12/2012 Freelance Reporter/Style Intern Los Angeles Magazine | City, STATE,
  • Produced feature fashion content for publication in print and online.
  • Generated daily content for The Haute List style blog, maintaining a keen focus on trending style topics to ensure maximum visibility in the online sphere.
  • Attended industry events, designer collection previews, and conducted interviews with L.A. designers and industry professionals.
  • Developed image for print style features, partnering with designers to request garments and contributing to styling of shoots.
Education and Training
Expected in 2013 to to Bachelor of Arts | Print and Digital Journalism University of Southern California, Los Angeles, CA GPA:

Summa cum laude graduate (3.9 GPA)

Dean's List Honoree

Renaissance Scholar

Minor in French

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Resume Overview

School Attended

  • University of Southern California

Job Titles Held:

  • Senior Account Manager
  • Regional Visual Commercial Manager - Kidswear
  • Senior Entertainment Editor
  • Freelance Reporter/Style Intern


  • Bachelor of Arts

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