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Senior Account Manager Resume Example

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SENIOR ACCOUNT MANAGER
Summary

Seasoned sales supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Well-organized and proactive sales professional with good communication skills and positive attitude. Ready for new professional challenges and seeking career-oriented position.

Skills
  • Salesforce expertise
  • Issue resolution
  • Building brand awareness
  • Creating marketing plans
  • Driving business growth
  • Store growth planning
  • Customer outreach
  • Dedicated team player
  • Detail-oriented
  • Organized
  • Analytical
  • Excellent time management
  • Strong communication skills
  • Reliable and dependable
  • Cash handling accuracy
  • Team leadership
  • Flexible schedule
  • Excellent multi-tasker
  • Basic clerical knowledge
  • Relationship selling
  • MS Office proficient
  • Superb sales professional
  • Team building
  • Issue and conflict resolution
  • Budgeting
  • Mentoring and coaching
  • Training
  • Customer service
  • Key accounts and territory management
  • Quality assurance
  • Public speaking
  • Complaint resolution
Experience
Senior Account Manager, Adp, May 2018-January 2020Folsom , CA
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Established and enforced sales goals to boost team success.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Developed and delivered new business requisitions through business-to-business sales and trade shows.
  • Trained and supported junior account management professionals to increase company revenue.
  • Worked closely with executive team to outline company goals and transfer goals to accountholders.
Assistant Store Manager, Goodwill Industries Of Central Oklahoma, November 2015-January 2016Ardmore , OK
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Mentored team on effective upselling and cross-selling techniques.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Assistant Store Manager, Goodwill Industries Of Central Oklahoma, January 2016-December 2017Guthrie , OK
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Team Lead Sales Associate, PVH, June 2014-November 2015City , STATE
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Collaborated with Assistant Store Management to present insurance alternatives as part of comprehensive financial plans.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education and Training
Some College (No Degree)Cognitive Psychology, , Kean University, CityState
Accomplishments
  • Won “Rising Star” Award in [April, 2018].
  • Met monthly sales goals for 4 months straight.
  • Consistently exceeded daily sales targets with average of $220 in sales each day for Non-Profit fundraising campaign.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good
Resume Strength
  • Formatting
  • Length
  • Typos

Resume Overview

School Attended

  • Kean University

Job Titles Held:

  • Senior Account Manager
  • Assistant Store Manager
  • Team Lead Sales Associate

Degrees

  • Some College (No Degree)

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