LiveCareer-Resume

senior account manager resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Seasoned sales supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Well-organized and proactive sales professional with good communication skills and positive attitude. Ready for new professional challenges and seeking career-oriented position.

Skills
  • Salesforce expertise
  • Issue resolution
  • Building brand awareness
  • Creating marketing plans
  • Driving business growth
  • Store growth planning
  • Customer outreach
  • Dedicated team player
  • Detail-oriented
  • Organized
  • Analytical
  • Excellent time management
  • Strong communication skills
  • Reliable and dependable
  • Cash handling accuracy
  • Team leadership
  • Flexible schedule
  • Excellent multi-tasker
  • Basic clerical knowledge
  • Relationship selling
  • MS Office proficient
  • Superb sales professional
  • Team building
  • Issue and conflict resolution
  • Budgeting
  • Mentoring and coaching
  • Training
  • Customer service
  • Key accounts and territory management
  • Quality assurance
  • Public speaking
  • Complaint resolution
Experience
05/2018 to 01/2020 Senior Account Manager Adp | Folsom, CA,
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Established and enforced sales goals to boost team success.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Developed and delivered new business requisitions through business-to-business sales and trade shows.
  • Trained and supported junior account management professionals to increase company revenue.
  • Worked closely with executive team to outline company goals and transfer goals to accountholders.
11/2015 to 01/2016 Assistant Store Manager Goodwill Industries Of Central Oklahoma | Ardmore, OK,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Mentored team on effective upselling and cross-selling techniques.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
01/2016 to 12/2017 Assistant Store Manager Goodwill Industries Of Central Oklahoma | Guthrie, OK,
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
06/2014 to 11/2015 Team Lead Sales Associate PVH | City, STATE,
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Collaborated with Assistant Store Management to present insurance alternatives as part of comprehensive financial plans.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education and Training
Expected in | Cognitive Psychology Kean University, Union, NJ GPA:
Accomplishments
  • Won “Rising Star” Award in [April, 2018].
  • Met monthly sales goals for 4 months straight.
  • Consistently exceeded daily sales targets with average of $220 in sales each day for Non-Profit fundraising campaign.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Kean University

Job Titles Held:

  • Senior Account Manager
  • Assistant Store Manager
  • Assistant Store Manager
  • Team Lead Sales Associate

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: