Senior Account Manager Resume Example Company Name

SENIOR ACCOUNT MANAGER

Summary

Seasoned sales supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Well-organized and proactive sales professional with good communication skills and positive attitude. Ready for new professional challenges and seeking career-oriented position.

Skills

Salesforce expertise
Issue resolution
Building brand awareness
Creating marketing plans
Driving business growth
Store growth planning
Customer outreach
Dedicated team player
Detail-oriented
Organized
Analytical
Excellent time management
Strong communication skills
Reliable and dependable
Cash handling accuracy
Team leadership

Flexible schedule
Excellent multi-tasker
Basic clerical knowledge
Relationship selling
MS Office proficient
Superb sales professional
Team building
Issue and conflict resolution
Budgeting
Mentoring and coaching
Training
Customer service
Key accounts and territory management
Quality assurance
Public speaking
Complaint resolution

Experience

Senior Account Manager, Company Name, May 2018-January 2020City, State

Researched and secured new accounts within assigned territory to increase sales and profitability.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Established and enforced sales goals to boost team success.
Updated account plans based on changing markets, customer conditions and competitor activity.
Developed and delivered new business requisitions through business-to-business sales and trade shows.
Trained and supported junior account management professionals to increase company revenue.
Worked closely with executive team to outline company goals and transfer goals to accountholders.

Assistant Store Manager, Company Name, November 2015-January 2016City, State

Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assessed, optimized and elevated operations to target current and expected demands.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Processed credit and debit card payments and returned proper change for cash purchases.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Mentored team on effective upselling and cross-selling techniques.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

Assistant Store Manager, Company Name, January 2016-December 2017City, State

Promoted and supported strong relationships with local community organizations in surrounding area.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Minimized waste through expense tracking and effective cost control strategies.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Processed credit and debit card payments and returned proper change for cash purchases.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Team Lead Sales Associate, Company Name, June 2014-November 2015City, State

Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Reviewed customer complaints to determine appropriate methods for resolution.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Collaborated with Assistant Store Management to present insurance alternatives as part of comprehensive financial plans.
Strengthened product branding initiatives and coordinated effective marketing campaigns.

Education and Training

Some College (No Degree)Cognitive Psychology, , Kean University, CityState

Accomplishments

Won “Rising Star” Award in [April, 2018].
Met monthly sales goals for 4 months straight.
Consistently exceeded daily sales targets with average of $220 in sales each day for Non-Profit fundraising campaign.

Resume Overview

School Attended

Kean University

Job Titles Held:

Senior Account Manager
Assistant Store Manager
Team Lead Sales Associate

Degrees

Some College (No Degree)

Senior Account Manager Resume Example

Resume Score: 80%

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