Senior Account Manager Resume Example
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SENIOR ACCOUNT MANAGER
Summary
Seasoned sales supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Well-organized and proactive sales professional with good communication skills and positive attitude. Ready for new professional challenges and seeking career-oriented position.
Skills
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Experience
Senior Account Manager, Adp, May 2018-January 2020Folsom , CA
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Established and enforced sales goals to boost team success.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Developed and delivered new business requisitions through business-to-business sales and trade shows.
- Trained and supported junior account management professionals to increase company revenue.
- Worked closely with executive team to outline company goals and transfer goals to accountholders.
Assistant Store Manager, Goodwill Industries Of Central Oklahoma, November 2015-January 2016Ardmore , OK
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Assessed, optimized and elevated operations to target current and expected demands.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Mentored team on effective upselling and cross-selling techniques.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Assistant Store Manager, Goodwill Industries Of Central Oklahoma, January 2016-December 2017Guthrie , OK
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Minimized waste through expense tracking and effective cost control strategies.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Team Lead Sales Associate, PVH, June 2014-November 2015City , STATE
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Collaborated with Assistant Store Management to present insurance alternatives as part of comprehensive financial plans.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education and Training
Some College (No Degree)Cognitive Psychology, , Kean University, CityState
Accomplishments
- Won “Rising Star” Award in [April, 2018].
- Met monthly sales goals for 4 months straight.
- Consistently exceeded daily sales targets with average of $220 in sales each day for Non-Profit fundraising campaign.
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Resume Overview
School Attended
- Kean University
Job Titles Held:
- Senior Account Manager
- Assistant Store Manager
- Team Lead Sales Associate
Degrees
- Some College (No Degree)
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