LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Ambitious, seasoned Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.

Skills
  • Excellent written and interpersonal communication
  • Fast learner
  • Extremely motivated
  • Highly dependable
  • Calm under pressure
  • Exceptional attention to detail
  • Strong conflict resolution skills
  • Powerful negotiator
  • Microsoft Office Suite
  • Top-rated sales performance
  • Team building
  • Recruitment/staffing
  • Multi-tasking
  • Organized
  • Analytical thinking
  • Strategic sales knowledge
Education
Capital University Columbus, OH Expected in Bachelor of Arts : Biology - GPA :

(2015-2017)

Pursuing finishing degree in fall with other major

Work History
Aegon - Senior Account Manager
Baltimore, MD, 08/2019 - 04/2020
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Read and prioritized leads and delegated potential new sales to junior account managers.
  • Trained and oversaw individuals in roofing system installations.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Safely used all tools and equipment to prevent worksite injuries.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Eliminated barriers to productivity by interpreting for Spanish-speaking workers and managers.
  • Restored roofing on 20-year-old buildings, seamlessly integrating modern materials into antique look.
  • Scheduled and attended pre-planning sessions with general contractors.
  • Inspected problem roofs to determine best repair procedures.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Comet Signs - HR Administrative Coordinator
Houston, TX, 08/2018 - 04/2019
  • Supervised and guided new employees with new hire on-boarding process and initial exposure and responded quickly to questions, which improved understanding of job responsibilities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Completed bi-weekly payroll for 150 employees.
  • Drove implementation of ADP and GPET software to automate office operations, including payroll, scheduling, and billing.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Maintained staff directory and company policy handbook for human resources department.
  • Processed invoices and expenses using GPET software to facilitate on-time payment.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Executed record filing system to improve document organization and management.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Offered office-wide ADP software support and training, including troubleshooting issues and optimizing usage.
  • Monitored and managed General Manager's work calendar and scheduled appointments, meetings and travel.
  • Created detailed expense reports and requests for capital expenditures.
  • Organized and updated schedules for more than 150 ramp agent executives.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Partnered with Talent Acquisitions Coordinator to ascertain hiring needs and subsequently provide candidate recommendations.
  • Responded to questions and managed communications with employees and HR corporate office.
  • Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
  • Made travel arrangements for staff members.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Scarlet Management Group - Executive Trainer
City, STATE, 08/2017 - 07/2018
  • Managed recruitment, training and development for highly effective sales team.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
  • Manager of finance department that dealt with payroll, new hire paperwork, office budgets, planning road trips, etc.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 90% success rate.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Sold Direct Energy (residential) and AT&T (business to business) to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Top leading sales agent representing Direct Energy
  • Consistently hit and exceeded sales goals by 20%.
  • Trained 25 new sales associates each quarter.
  • Mentored employees to help them improve their skills and enable them to become peak performers on job.
Marc's Stores - Supervisor and Customer Service Representative
City, STATE, 12/2013 - 08/2015
  • Provided instruction, coaching and motivation to all employees during shift.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. (paying bills, lottery, returns, etc.)
  • Served as main liaison between customers, management and sales team.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

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Resume Overview

School Attended

  • Capital University

Job Titles Held:

  • Senior Account Manager
  • HR Administrative Coordinator
  • Executive Trainer
  • Supervisor and Customer Service Representative

Degrees

  • Bachelor of Arts

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