Senior Account Manager Resume Example
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SENIOR ACCOUNT MANAGER
Professional Summary
Ambitious, seasoned Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Skills
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Work History
Senior Account Manager | 08/2019 to 04/2020
Aegon - Baltimore , MD
Aegon - Baltimore , MD
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Read and prioritized leads and delegated potential new sales to junior account managers.
- Trained and oversaw individuals in roofing system installations.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
- Safely used all tools and equipment to prevent worksite injuries.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Eliminated barriers to productivity by interpreting for Spanish-speaking workers and managers.
- Restored roofing on 20-year-old buildings, seamlessly integrating modern materials into antique look.
- Scheduled and attended pre-planning sessions with general contractors.
- Inspected problem roofs to determine best repair procedures.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
HR Administrative Coordinator | 08/2018 to 04/2019
Comet Signs - Houston , TX
Comet Signs - Houston , TX
- Supervised and guided new employees with new hire on-boarding process and initial exposure and responded quickly to questions, which improved understanding of job responsibilities.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Completed bi-weekly payroll for 150 employees.
- Drove implementation of ADP and GPET software to automate office operations, including payroll, scheduling, and billing.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained staff directory and company policy handbook for human resources department.
- Processed invoices and expenses using GPET software to facilitate on-time payment.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Executed record filing system to improve document organization and management.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Offered office-wide ADP software support and training, including troubleshooting issues and optimizing usage.
- Monitored and managed General Manager's work calendar and scheduled appointments, meetings and travel.
- Created detailed expense reports and requests for capital expenditures.
- Organized and updated schedules for more than 150 ramp agent executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Partnered with Talent Acquisitions Coordinator to ascertain hiring needs and subsequently provide candidate recommendations.
- Responded to questions and managed communications with employees and HR corporate office.
- Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
- Made travel arrangements for staff members.
- Monitored and directed incoming mail and prepared outgoing mail.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Executive Trainer | 08/2017 to 07/2018
Scarlet Management Group - City , STATE
Scarlet Management Group - City , STATE
- Managed recruitment, training and development for highly effective sales team.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Manager of finance department that dealt with payroll, new hire paperwork, office budgets, planning road trips, etc.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 90% success rate.
- Educated customers about brand to incite excitement about company's mission and values.
- Sold Direct Energy (residential) and AT&T (business to business) to individuals and affinity groups within assigned territory using consultative selling techniques.
- Top leading sales agent representing Direct Energy
- Consistently hit and exceeded sales goals by 20%.
- Trained 25 new sales associates each quarter.
- Mentored employees to help them improve their skills and enable them to become peak performers on job.
Supervisor and Customer Service Representative | 12/2013 to 08/2015
Marc's Stores - City , STATE
Marc's Stores - City , STATE
- Provided instruction, coaching and motivation to all employees during shift.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. (paying bills, lottery, returns, etc.)
- Served as main liaison between customers, management and sales team.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Capital University - City, State | Bachelor of ArtsBiology
(2015-2017)
Pursuing finishing degree in fall with other major
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Resume Overview
School Attended
- Capital University
Job Titles Held:
- Senior Account Manager
- HR Administrative Coordinator
- Executive Trainer
- Supervisor and Customer Service Representative
Degrees
- Capital University - City , State | Bachelor of Arts
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