senior account manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Ambitious, seasoned Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Skills
Excellent written and interpersonal communication
Fast learner
Extremely motivated
Highly dependable
Calm under pressure
Exceptional attention to detail
Strong conflict resolution skills
Powerful negotiator
Microsoft Office Suite
Top-rated sales performance
Team building
Recruitment/staffing
Multi-tasking
Organized
Analytical thinking
Strategic sales knowledge
Work History
08/2019 to 04/2020Senior Account ManagerAegon | Baltimore, MD,
Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Provided extensive support in sales, technical and business areas to key accounts.
Developed deep knowledge of customer businesses and relationship to company objectives.
Read and prioritized leads and delegated potential new sales to junior account managers.
Trained and oversaw individuals in roofing system installations.
Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
Safely used all tools and equipment to prevent worksite injuries.
Inspected roofs and identified deficiencies for repair cost estimation.
Eliminated barriers to productivity by interpreting for Spanish-speaking workers and managers.
Restored roofing on 20-year-old buildings, seamlessly integrating modern materials into antique look.
Scheduled and attended pre-planning sessions with general contractors.
Inspected problem roofs to determine best repair procedures.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
08/2018 to 04/2019HR Administrative Coordinator Comet Signs | Houston, TX,
Supervised and guided new employees with new hire on-boarding process and initial exposure and responded quickly to questions, which improved understanding of job responsibilities.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Completed bi-weekly payroll for 150 employees.
Drove implementation of ADP and GPET software to automate office operations, including payroll, scheduling, and billing.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Coached new employees on administrative procedures, company policies and performance standards.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Maintained staff directory and company policy handbook for human resources department.
Processed invoices and expenses using GPET software to facilitate on-time payment.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Executed record filing system to improve document organization and management.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Offered office-wide ADP software support and training, including troubleshooting issues and optimizing usage.
Monitored and managed General Manager's work calendar and scheduled appointments, meetings and travel.
Created detailed expense reports and requests for capital expenditures.
Organized and updated schedules for more than 150 ramp agent executives.
Promoted team productivity by keeping supplies organized and well-stocked.
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Partnered with Talent Acquisitions Coordinator to ascertain hiring needs and subsequently provide candidate recommendations.
Responded to questions and managed communications with employees and HR corporate office.
Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
Made travel arrangements for staff members.
Monitored and directed incoming mail and prepared outgoing mail.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
08/2017 to 07/2018Executive TrainerScarlet Management Group | City, STATE,
Managed recruitment, training and development for highly effective sales team.
Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
Manager of finance department that dealt with payroll, new hire paperwork, office budgets, planning road trips, etc.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 90% success rate.
Educated customers about brand to incite excitement about company's mission and values.
Sold Direct Energy (residential) and AT&T (business to business) to individuals and affinity groups within assigned territory using consultative selling techniques.
Top leading sales agent representing Direct Energy
Consistently hit and exceeded sales goals by 20%.
Trained 25 new sales associates each quarter.
Mentored employees to help them improve their skills and enable them to become peak performers on job.
12/2013 to 08/2015Supervisor and Customer Service RepresentativeMarc's Stores | City, STATE,
Provided instruction, coaching and motivation to all employees during shift.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
Priced merchandise, stocked shelves and took inventory of supplies.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. (paying bills, lottery, returns, etc.)
Served as main liaison between customers, management and sales team.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Expected in to to Bachelor of Arts | BiologyCapital University, Columbus, OHGPA:
(2015-2017)
Pursuing finishing degree in fall with other major
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