Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I have shown demonstrated proficiency in insurance products, services and customer behaviors. I am trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. I have discovered and resolved problems, promoting new offerings and outperforming sales goals. I am a motivated individual with excellent customer service and insurance skills. I have always been highly effective at juggling multiple responsibilities at once and providing friendly service. I am also a resourceful senior account manager with experience determined to increase profits through innovative leadership and outgoing and professional sales techniques. I am approachable, honest and a tenacious worker willing to work long hours and stay committed to high-quality, efficient and streamlined work. I have supervised a team of junior account managers while handling a large volume of accounts.
Skills
Operations
Goals and performance
Digital marketing
Order management
Systems and software programs
Product and service sales
Trend forecasting
Territory Management
Staff Management
Customer Relations
Team Leadership
Cold Calling
Database Management
Business Development
Strategic Planning
Sales expertise
Budgeting master
Vendor management
Scheduling
Inventory understanding
Work History
01/2020 to Current
Senior Account ManagerAegon – Cedar Rapids, IA,
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Trained and coached team of sales professionals focused on servicing high net worth accounts.
Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Closed business deals with partner businesses to increase company profits
Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
Mentored junior account management professionals to develop skills and increase company revenue.
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Motivated team members to meet and exceed sales targets.
Effectively managed client accounts concurrently to increase company revenue.
Formed and evaluated conference calls to discuss company goals and rates of improvement.
Worked with customers to develop strategic business and account plans.
Created training program for entry-level employees to increase sales and customer satisfaction.
Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
Prepared client budgets by reviewing all client billing and managing monthly invoices.
Developed deep knowledge of customer businesses and relationship to company objectives.
Read and prioritized leads and delegated potential new sales to junior account managers.
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
11/2019 to 01/2020
Automotive Service ConsultantCarmax, Inc. – Bakersfield, CA,
Determined customer needs by asking relevant questions and listening actively to responses.
Responded to all customer inquiries thoroughly and professionally.
Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Removed safety hazards, soiled items and trash from customer areas.
Educated customers about brand to incite excitement about company's mission and values.
Responded to customer requests efficiently and with knowledgeable assistance.
Coordinated between billing department and customers to resolve problems.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Increased customer satisfaction by resolving product and service issues.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
07/2019 to 11/2019
Life Insurance SpecialistFarmers Insurance Group – Bedford, TX,
Upsold additional products and services after identifying customer needs and requirements.
Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Developed insurance quotes made sales presentations and closed sales.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for agency meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Created sources for continuous client referrals within community and with businesses.
Provided coverage option information to assist clients in protecting assets.
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
10/2018 to 07/2019
Retail Store SupervisorStaples – North Brunswick, NJ,
Rectified issues with all staff departments.
Conducted inventory analysis to determine optimal stock levels.
Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
Addressed customer complaints and issues regarding service delivery.
Reviewed daily financial records and reports.
Maintained outstanding store conditions and visual merchandising standards.
Determined layout of store merchandise for visual appeal to consumers.
Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
Oversaw preparation and distribution of promotional materials and flyers.
Answered product questions and assisted customers in selection and checkout.
Answered questions about store policies and concerns to support positive customer experiences.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Submitted reports to senior management to aid in business decision-making and planning.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Educated staff on strategies for handling difficult customers and challenging situations.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Researched issues to obtain appropriate answers to customer inquiries.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Assisted customers by answering questions and fulfilling requests.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Education
Expected in
: Accounting And Finance Macomb Community College - Clinton Twp,MI, GPA:
Expected in 06/2018
High School Diploma: Eisenhower High School - Shelby Township, Mi, GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
I have been publicly honored for being the highest grossing producer out of everyone at the office at multiple points in time.
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