Senior Account Manager Resume Example
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SENIOR ACCOUNT MANAGER
Professional Summary
I have shown demonstrated proficiency in insurance products, services and customer behaviors. I am trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. I have discovered and resolved problems, promoting new offerings and outperforming sales goals. I am a motivated individual with excellent customer service and insurance skills. I have always been highly effective at juggling multiple responsibilities at once and providing friendly service. I am also a resourceful senior account manager with experience determined to increase profits through innovative leadership and outgoing and professional sales techniques. I am approachable, honest and a tenacious worker willing to work long hours and stay committed to high-quality, efficient and streamlined work. I have supervised a team of junior account managers while handling a large volume of accounts.
Skills
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Work History
Senior Account Manager, 01/2020 to Current
Company Name – City, State
Company Name – City, State
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Trained and coached team of sales professionals focused on servicing high net worth accounts.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Closed business deals with partner businesses to increase company profits
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Motivated team members to meet and exceed sales targets.
- Effectively managed client accounts concurrently to increase company revenue.
- Formed and evaluated conference calls to discuss company goals and rates of improvement.
- Worked with customers to develop strategic business and account plans.
- Created training program for entry-level employees to increase sales and customer satisfaction.
- Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
- Prepared client budgets by reviewing all client billing and managing monthly invoices.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Read and prioritized leads and delegated potential new sales to junior account managers.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Automotive Service Consultant, 11/2019 to 01/2020
Company Name – City, State
Company Name – City, State
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to all customer inquiries thoroughly and professionally.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Removed safety hazards, soiled items and trash from customer areas.
- Educated customers about brand to incite excitement about company's mission and values.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Coordinated between billing department and customers to resolve problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving product and service issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Life Insurance Specialist, 07/2019 to 11/2019
Company Name – City, State
Company Name – City, State
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Developed insurance quotes made sales presentations and closed sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for agency meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created sources for continuous client referrals within community and with businesses.
- Provided coverage option information to assist clients in protecting assets.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
Retail Store Supervisor, 10/2018 to 07/2019
Company Name – City, State
Company Name – City, State
- Rectified issues with all staff departments.
- Conducted inventory analysis to determine optimal stock levels.
- Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
- Addressed customer complaints and issues regarding service delivery.
- Reviewed daily financial records and reports.
- Maintained outstanding store conditions and visual merchandising standards.
- Determined layout of store merchandise for visual appeal to consumers.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Oversaw preparation and distribution of promotional materials and flyers.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and concerns to support positive customer experiences.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Education
Some College (No Degree): Accounting And Finance Macomb Community College - City
High School Diploma: 06/2018
Eisenhower High School - City
Eisenhower High School - City
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- I have been publicly honored for being the highest grossing producer out of everyone at the office at multiple points in time.
- Resolved product issue through consumer testing.
Certifications
- Resident Producer license
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Resume Overview
School Attended
- Macomb Community College
- Eisenhower High School
Job Titles Held:
- Senior Account Manager
- Automotive Service Consultant
- Life Insurance Specialist
- Retail Store Supervisor
Degrees
- Some College (No Degree) : Accounting And Finance
High School Diploma : 06/2018
