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senior account manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Self motivated individual with a low margin for error and a high threshold for fast paced vast responsibility. Taking great pride in pushing myself and others while striving to work as effectively and swiftly as possible individually and as a team player.

Skills
  • Customer Service
  • Carrier Contract Negotiations
  • Microsoft Office
  • Advanced Excel
  • Direct & VMS-MSP Billing
  • Accounts Receivable
  • Cash Applications
  • Manager & Training Experience
  • Reconciliation
  • Payroll processing
  • Conducting Audits
Work History
09/2020 to Current
Senior Account Manager Baker Hughes Company Oklahoma City, OK,
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Managed book of business worth $100,000 across 6 accounts.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for 68 employees to verify accuracy of information.
  • Calculated deductions and processed payroll for employees.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Uploaded time records into Real time services and made adjustments to create accurate database for payroll processing functions.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Assisted with managed care auditing processes and performed internal file audits.
  • Maintained accurate files, records and credentialing documents in well-maintained databases using HubSpot, Bullhorn, & various intranets.
  • Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
  • Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Conducted primary source verifications such as background checks and board certifications.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Prepared bills receivable, invoices and bank deposits.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Processed incoming payments in accordance with established financial policies.
  • Reconciled daily AR ledger and verified proper posting.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Performed billing, collection and reporting functions for office generating over $1 million annually.
  • Conducted performance reviews and implemented improvement plans.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
09/2019 to 09/2020
Credit Analyst & Accounts Receivables Hays Corporation City, STATE,
  • VMS/ MSP billing manager
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Managed accounts in various VMS portals on over 250-300 candidates weekly and contributed to over 2 million in revenue collected.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Used Great Plains & Excel to create reports and recommended courses of action to upper management.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits.
  • Prepared bills receivable, invoices and bank deposits.
  • Completed daily process adjustments to maintain accuracy.
  • Updated aging reports based on daily audits.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Verified discrepancies and resolved clients' billing issues
  • Updated employees with latest policies, procedures and compliance standards.
03/2017 to 09/2019
VMS Billing Manager MedPartners HIM City, STATE,
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Negotiated complex vendor agreements and built relationships across multiple commodities.
  • Maintained current documentation and submitted timely reports.
  • Worked with central management to identify, plan, align and address training needs.
  • Compiled training handbook and related course materials.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Reviewed more than 300 financial statements per week.
  • Reconciled daily AR ledger and verified proper posting.
  • Processed incoming payments in accordance with established financial policies.
  • Verified discrepancies and resolved clients' billing issues
Education
Expected in 12/2015 to to
Bachelor of Science: Accounting & Finance
University of Toledo - Toledo, OH,
GPA:

BS in Accounting & Finance with classes taken on advance Excel, Microsoft Office, Micro & Macroeconomics, and Calculus.

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Resume Overview

School Attended

  • University of Toledo

Job Titles Held:

  • Senior Account Manager
  • Credit Analyst & Accounts Receivables
  • VMS Billing Manager

Degrees

  • Bachelor of Science

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