senior account manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

• Results-driven professional with extensive experience building strong client relationships, new product development, ability to build new territories and expand opportunities within existing client base
• Exhibits resourcefulness by consistently generating optimal return on investment (ROI), frequently enabling savings while increasing sales as well as obtaining the desired workforce needs and client service experience.
• Foreign Languages: Fluent in Spanish-Reading & Writing, conversational Basic Portuguese.
• Motivated leader and dynamic group trainer
• Managed, lead and coached 6+ Full-time/25+ Part-time employees

  • Customer rapport
  • Database management
  • Networking skills
  • Territory management
  • Account management
  • Operations
  • Data analytics
  • Prospecting and networking skills
  • Experienced Secret Shopper
  • Vendor and contract negotiations
  • Business development
  • Sales processes
  • Strategic Account Development
  • Goals and Performance
  • New Business Development
Miami Dade College Miami, FL Expected in 11/2019 Bachelor of Arts : Business - GPA :
Work History
Lockton - Senior Account Manager
Omaha, NE, 11/2017 - Current

• Managed a multi-million budget in national campaigns for clients under the following categories: Wine/Spirits,CPG and Retail

• Serve as a Data Analyst of over 3,000 Nationwide Allocations and ensure that the ‘percentage to goal’ does not surpass the allotted allocations agreed on within the yearly scope of work

• Provides support to the executive team with new business pitch by developing creative briefs, estimates, recaps and conducting research on the brand identity, vision, goals, opportunities and competition

•Responsible for leading employees, motivating a team

•Tracks performance and market trends in assigned markets, benchmark against competition, and provide feedback to client on a regular basis

•Daily/Weekly management of expense reports for all direct reports

•Visits assigned markets in order to provide client with account and venue opportunities

•Solicited feedback from clients to assess event success and uncover opportunities for improvement

• Conducted secret shops at On and Off Premise Accounts to ensure that accounts poured/carried our product and bartenders were educated on the brands

• Profitability and pipeline development by leveraging multiple sales strategies and distribution channels

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

• Established new customer accounts through perseverance, dedicated cold calling and exceptional service.

Big Lots - Regional Market Manager
Plattsburgh, NY, 07/2010 - 11/2017

• Worked closely with national and local Pernod Ricard teams to successfully implement marketing initiatives

• Managed over 50+ local and national programs and budgets

• Responsible for managing remote markets such as Central Florida, South and North Carolina for multiple campaigns.

• Built relationships with managers, staff in order to increase menu placements, POS placements and cocktail pricing.

• Recruited, hired and managed a team of 25+ field ambassadors and supervisors; provided them with the tools and training necessary to deliver high quality consumer experiences, trial awareness and brand love/loyalty

• Researched and negotiated rates with staffing agencies in order to reduce staffing costs

• Studied competitors marketing campaigns in order to find ways to improve our existing and future campaigns by conducting secret shops

• Gathered weekly reports and monitored results in order to present findings to the agency and client

Tropical Financial Credit Union - Overdraft Plan Administrator
City, STATE, 03/2006 - 07/2010

• Increased 120% of profitability within the first year of program implementation and maintained profitability throughout.

• Managed 30,000 member accounts on the Overdraft Privilege Program and added 15% to program base by identifying and building member relationships.

• Trained branch management and staff on the Overdraft Privilege Program which helped decrease the amount of fee reversals resulting in increased profitability

• Handled disputes, activation of program, fee reversals and troubleshooting for all branches.

• Created and instituted repayment plans which decreased the amount of defaulted accounts by 30%.

• Utilized time management skills in order to accomplish all the work and meet deadlines

Tropical Financial Credit Union - Call Center Customer Service Specialist/ Collections Dept
City, STATE, 02/1997 - 02/2006

• Point of contact for all employees and members regarding their accounts and troubleshooting discrepancies and escalated calls

• Developed strategies to up-sell various credit union products which lead to an increase of 20% in sales within the first quarter

• Responsible for collecting all member information in order to close loans and to up-sell various credit union products and programs

• Worked along side the legal team of the credit union to resolve garnishments, tax levies, bankruptcies, repossessions and other legal member issues

• In charge of selling credit union products and programs to new and current members

• Trained current employees and developed a training class to coach for new hires

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Senior Account Manager
  • Regional Market Manager
  • Overdraft Plan Administrator
  • Call Center Customer Service Specialist/ Collections Dept


  • Bachelor of Arts

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